Customer loyalty: A review and future directions with a special focus on the hospitality industry

International Journal of Contemporary Hospitality Management

Volumn 27, Issue 3, 2015, Pages 379-414

  Kandampully, Jay ^a   Bilgihan, Anil ^b  

^a Christina)   (United States)

^b FLORIDA ATLANTIC UNIVERSITY   (United States)

Author keywords

Brand experience; Brand image; Customer engagement; Customer loyalty; Customer satisfaction; Customer trust; Employee engagement; Profitability; Share of wallet; Willingness to pay more; Word of mouth

Indexed keywords

EID: 84928004593     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-03-2014-0151     Document Type: Article

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