Are all smiles created equal? How emotional contagion and emotional labor affect service relationships

Journal of Marketing

Volumn 70, Issue 3, 2006, Pages 58-73

  Hennig Thurau, Thorsten ^a   Groth, Markus ^b   Paul, Michael ^a   Gremier, Dwayne D ^c  

^a BAUHAUS UNIVERSITY WEIMAR   (Germany)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

^c BOWLING GREEN STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33746353373     PISSN: 00222429     EISSN: None     Source Type: Journal    
DOI: 10.1509/jmkg.70.3.58     Document Type: Review

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