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Volumn 25, Issue 1, 2014, Pages 101-124

Who needs delight?: The greater impact of value, trust and satisfaction in utilitarian, frequent-use retail

Author keywords

Customer loyalty; Customer satisfaction; Delight; Hygiene factors; Trust; Value

Indexed keywords


EID: 84893472425     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/JOSM-06-2012-0106     Document Type: Article
Times cited : (98)

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