Rapport-Building Behaviors Used by Retail Employees

Journal of Retailing

Volumn 84, Issue 3, 2008, Pages 308-324

  Gremler, Dwayne D ^a   Gwinner, Kevin P ^b  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

^b KANSAS STATE UNIVERSITY   (United States)

Author keywords

Commercial settings; Critical incidents; Customer employee interactions; Rapport building behaviors; Service encounters

Indexed keywords

EID: 51249114960     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2008.07.001     Document Type: Article

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