The role of rapport in professional services: Antecedents and outcomes

Journal of Services Marketing

Volumn 23, Issue 2, 2009, Pages 71-79

  Macintosh, Gerrard ^a  

^a NORTH DAKOTA STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Professional services; Trust

Indexed keywords

EID: 69449102610     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040910946332     Document Type: Article

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