-
1
-
-
0034341532
-
Consumer response to negative publicity: the moderating role of commitment
-
Ahluwalia R., Burnkrant R.E., and Unnava H.R. Consumer response to negative publicity: the moderating role of commitment. J Mark Res 37 May (2000) 97-108
-
(2000)
J Mark Res
, vol.37
, Issue.May
, pp. 97-108
-
-
Ahluwalia, R.1
Burnkrant, R.E.2
Unnava, H.R.3
-
2
-
-
0000607236
-
Dimensions of consumer expertise
-
Alba J.W., and Hutchinson J.W. Dimensions of consumer expertise. J Consum Res 13 March (1987) 411-454
-
(1987)
J Consum Res
, vol.13
, Issue.March
, pp. 411-454
-
-
Alba, J.W.1
Hutchinson, J.W.2
-
3
-
-
0001728801
-
Role of product-related conversations in the diffusion of a new product
-
Arndt J. Role of product-related conversations in the diffusion of a new product. J Mark Res 4 August (1967) 291-295
-
(1967)
J Mark Res
, vol.4
, Issue.August
, pp. 291-295
-
-
Arndt, J.1
-
4
-
-
0012744422
-
Word-of-mouth effects on short-term and long-term product judgments
-
Bone P.F. Word-of-mouth effects on short-term and long-term product judgments. J Bus Res 32 3 (1995) 213-223
-
(1995)
J Bus Res
, vol.32
, Issue.3
, pp. 213-223
-
-
Bone, P.F.1
-
5
-
-
84935533832
-
Social ties and word-of-mouth referral behavior
-
Brown J.J., and Reingen P.H. Social ties and word-of-mouth referral behavior. J Consum Res 14 December (1987) 350-362
-
(1987)
J Consum Res
, vol.14
, Issue.December
, pp. 350-362
-
-
Brown, J.J.1
Reingen, P.H.2
-
6
-
-
4744338583
-
Online reviews: do consumers use them?
-
Chatterjee P. Online reviews: do consumers use them?. Adv Consum Res 28 (2001) 129-133
-
(2001)
Adv Consum Res
, vol.28
, pp. 129-133
-
-
Chatterjee, P.1
-
7
-
-
84925909901
-
Highly credible sources: persuasive facilitators or persuasive liabilities?
-
Dholakia R.R., and Sternthal B. Highly credible sources: persuasive facilitators or persuasive liabilities?. J Consum Res 3 March (1977) 223-232
-
(1977)
J Consum Res
, vol.3
, Issue.March
, pp. 223-232
-
-
Dholakia, R.R.1
Sternthal, B.2
-
8
-
-
33344476046
-
eWOM: the impact of customer-to-customer online know-how exchange on customer value and loyalty
-
Gruen T.W., Osmonbekov T., and Czaplewski A.J. eWOM: the impact of customer-to-customer online know-how exchange on customer value and loyalty. J Bus Res 59 4 (2006) 449-456
-
(2006)
J Bus Res
, vol.59
, Issue.4
, pp. 449-456
-
-
Gruen, T.W.1
Osmonbekov, T.2
Czaplewski, A.J.3
-
10
-
-
2342475240
-
Electronic word-of-mouth via consumer-option platforms: what motives consumers to articulate themselves on the Internet?
-
Hennig-Thurau Thorsten., Gwinner K.P., Walsh G., and Gremler D.D. Electronic word-of-mouth via consumer-option platforms: what motives consumers to articulate themselves on the Internet?. J Interact Market 18 1 (2004) 38-52
-
(2004)
J Interact Market
, vol.18
, Issue.1
, pp. 38-52
-
-
Hennig-Thurau, Thorsten.1
Gwinner, K.P.2
Walsh, G.3
Gremler, D.D.4
-
11
-
-
0001250299
-
Consumer learning: advertising and the ambiguity of product experience
-
Hoch S.J., and Ha Y.-W. Consumer learning: advertising and the ambiguity of product experience. J Consum Res 13 October (1986) 221-233
-
(1986)
J Consum Res
, vol.13
, Issue.October
, pp. 221-233
-
-
Hoch, S.J.1
Ha, Y.-W.2
-
12
-
-
0002044896
-
Message framing and the interrelationships among ad-based feelings, affect, and cognition
-
Homer P.M., and Yoon S. Message framing and the interrelationships among ad-based feelings, affect, and cognition. J Advert 21 1 (1992) 19-33
-
(1992)
J Advert
, vol.21
, Issue.1
, pp. 19-33
-
-
Homer, P.M.1
Yoon, S.2
-
14
-
-
14844356442
-
Maintaining a committed online customer: a study across search-experience-credence products
-
Hsieh Y.-C., Chiu H.-C., and Chiang M.-Y. Maintaining a committed online customer: a study across search-experience-credence products. J Retail 81 1 (2005) 75-82
-
(2005)
J Retail
, vol.81
, Issue.1
, pp. 75-82
-
-
Hsieh, Y.-C.1
Chiu, H.-C.2
Chiang, M.-Y.3
-
15
-
-
0345975800
-
Prepurchase attribute verifiability, source credibility and persuasion
-
Jain S.P., and Posavac S.S. Prepurchase attribute verifiability, source credibility and persuasion. J Consum Psychol 11 3 (2001) 169-180
-
(2001)
J Consum Psychol
, vol.11
, Issue.3
, pp. 169-180
-
-
Jain, S.P.1
Posavac, S.S.2
-
16
-
-
56549124530
-
The influence of information characteristics on word-of-mouth effect
-
Jeon S.Y., and Park H.J. The influence of information characteristics on word-of-mouth effect. J Consum Stud 14 (2003) 21-44
-
(2003)
J Consum Stud
, vol.14
, pp. 21-44
-
-
Jeon, S.Y.1
Park, H.J.2
-
17
-
-
21344492713
-
Competitive interference effects in consumer memory for advertising: the role of brand familiarity
-
Kent R.J., and Allen C.T. Competitive interference effects in consumer memory for advertising: the role of brand familiarity. J Mark 58 July (1994) 97-105
-
(1994)
J Mark
, vol.58
, Issue.July
, pp. 97-105
-
-
Kent, R.J.1
Allen, C.T.2
-
18
-
-
0001358967
-
Evaluating the potential of interactive media through a new lens: search versus experience goods
-
Klein L.R. Evaluating the potential of interactive media through a new lens: search versus experience goods. J Bus Res 41 3 (1998) 195-203
-
(1998)
J Bus Res
, vol.41
, Issue.3
, pp. 195-203
-
-
Klein, L.R.1
-
19
-
-
21844483407
-
Stock market reactions to brand extension announcements: the effects of brand attitude and familiarity
-
Lane V., and Jacobson R. Stock market reactions to brand extension announcements: the effects of brand attitude and familiarity. J Mark 59 January (1995) 63-77
-
(1995)
J Mark
, vol.59
, Issue.January
, pp. 63-77
-
-
Lane, V.1
Jacobson, R.2
-
20
-
-
38149143479
-
The effect of attribute qualities on consumer decision making: a causal model of external information search
-
Maute M.F., and Forrester W.R. The effect of attribute qualities on consumer decision making: a causal model of external information search. J Econ Psychol 12 (1991) 643-666
-
(1991)
J Econ Psychol
, vol.12
, pp. 643-666
-
-
Maute, M.F.1
Forrester, W.R.2
-
21
-
-
0001419679
-
An attribution of the dispropotionate influence of unfavorable information
-
Mizerski R.W. An attribution of the dispropotionate influence of unfavorable information. J Consum Res 9 December (1982) 301-310
-
(1982)
J Consum Res
, vol.9
, Issue.December
, pp. 301-310
-
-
Mizerski, R.W.1
-
22
-
-
0001181569
-
Advertising as information
-
Nelson P. Advertising as information. J Polit Econ 82 4 (1974) 729-754
-
(1974)
J Polit Econ
, vol.82
, Issue.4
, pp. 729-754
-
-
Nelson, P.1
-
23
-
-
0002604811
-
Negative word-of-mouth by dissatisfied consumers: a pilot study
-
Richins M.L. Negative word-of-mouth by dissatisfied consumers: a pilot study. J Mark 47 Winter (1983) 68-78
-
(1983)
J Mark
, vol.47
, Issue.Winter
, pp. 68-78
-
-
Richins, M.L.1
-
24
-
-
0242703740
-
Location, location, location: insights for advertising placement on the Web
-
Shamdasani P.N., Stanaland A.J.S., and Tan J. Location, location, location: insights for advertising placement on the Web. J Advert Res 41 4 (2001) 7-21
-
(2001)
J Advert Res
, vol.41
, Issue.4
, pp. 7-21
-
-
Shamdasani, P.N.1
Stanaland, A.J.S.2
Tan, J.3
-
25
-
-
0001690868
-
Social judgment and social memory: the role of cue diagnosticity in negativity, positivity, and extremity biases
-
Skowronski J.J., and Carlston D.E. Social judgment and social memory: the role of cue diagnosticity in negativity, positivity, and extremity biases. J Pers Soc Psychol 52 4 (1987) 689-699
-
(1987)
J Pers Soc Psychol
, vol.52
, Issue.4
, pp. 689-699
-
-
Skowronski, J.J.1
Carlston, D.E.2
-
26
-
-
0242300514
-
Negativity and extremity in impression formation: a review of explanations
-
Skowronski J.J., and Carlston D.E. Negativity and extremity in impression formation: a review of explanations. Psychol Bull 105 January (1989) 131-142
-
(1989)
Psychol Bull
, vol.105
, Issue.January
, pp. 131-142
-
-
Skowronski, J.J.1
Carlston, D.E.2
-
27
-
-
33845676805
-
The role of brand familiarity on the impact of word-of-mouth communication on brand evaluations
-
Sundaram D.S., and Webster C. The role of brand familiarity on the impact of word-of-mouth communication on brand evaluations. Adv Consum Res 26 (1999) 664-670
-
(1999)
Adv Consum Res
, vol.26
, pp. 664-670
-
-
Sundaram, D.S.1
Webster, C.2
-
28
-
-
0003195560
-
Negative information: perspectives and research directions
-
Monroe K. (Ed), Association for Consumer Research, Ann Arbor, MI
-
Weinberger M.G., Allen C.T., and Dillon W.R. Negative information: perspectives and research directions. In: Monroe K. (Ed). Advances in Consumer Research (1981), Association for Consumer Research, Ann Arbor, MI 398-404
-
(1981)
Advances in Consumer Research
, pp. 398-404
-
-
Weinberger, M.G.1
Allen, C.T.2
Dillon, W.R.3
-
29
-
-
0001026839
-
The harassed decision maker: time pressures, distractions, and the use of evidence
-
Wright P. The harassed decision maker: time pressures, distractions, and the use of evidence. J. Appl. Psychol. 59 5 (1974) 555-561
-
(1974)
J. Appl. Psychol.
, vol.59
, Issue.5
, pp. 555-561
-
-
Wright, P.1
-
30
-
-
0002667763
-
Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence
-
Zeithaml V.A. Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. J Mark 52 3 (1988) 2-22
-
(1988)
J Mark
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
|