Service innovation and customer choices in the hospitality industry

Managing Service Quality

Volumn 15, Issue 6, 2005, Pages 555-576

  Victorino, Liana ^a   Verma, Rohit ^a   Plaschka, Gerhard ^b   Dev, Chekitan ^c  

^a UNIVERSITY OF UTAH   (United States)

^b DEPAUL UNIVERSITY   (United States)

^c 335 Statler Hall   (United States)

Author keywords

Customization; Hospitality services; Innovation; Service industries; United States of America

Indexed keywords

EID: 28444444539     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510634023     Document Type: Article

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