Understanding Generation Y and their use of social media: A review and research agenda

Journal of Service Management

Volumn 24, Issue 3, 2013, Pages 245-267

  Bolton, Ruth N ^a   Parasuraman, A ^b   Hoefnagels, Ankie ^c   Migchels, Nanne ^c   Kabadayi, Sertan ^d   Gruber, Thorsten ^e   Loureiro, Yuliya Komarova ^d   Solnet, David ^f  

^a ARIZONA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MIAMI   (United States)

^c RADBOUD UNIVERSITY   (Netherlands)

^d FORDHAM UNIVERSITY   (United States)

^e LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^f UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Dark side; Digital media; Generation; Generation Y; Media use; Millenials; Social media; Social networking sites; Social norms; Social stratification

Indexed keywords

EID: 84878854776     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231311326987     Document Type: Article

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