-
1
-
-
6344234780
-
River magic: Extraordinary experience and the extended service encounter
-
Arnould, E.J., Price, L.L. (1993), "River magic: extraordinary experience and the extended service encounter" in The Journal of Consumer Research, Vol. 20, No. 1, pp. 24-45.
-
(1993)
The Journal of Consumer Research
, vol.20
, Issue.1
, pp. 24-45
-
-
Arnould, E.J.1
Price, L.L.2
-
2
-
-
36849058719
-
Toward a cultural resource-based theory of the customer
-
Lusch, R.F., Vargo, S.L. (Eds.), ME Sharpe, Armonk, NY
-
Arnould, E.J., Price, L.L., Malshe, A. (2006), "Toward a cultural resource-based theory of the customer" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate and Directions, ME Sharpe, Armonk, NY, pp. 320-333.
-
(2006)
The Service-Dominant Logic of Marketing: Dialog, Debate and Directions
, pp. 320-333
-
-
Arnould, E.J.1
Price, L.L.2
Malshe, A.3
-
3
-
-
77952899378
-
Consumers as resource integrators
-
Baron, S., Harris, K. (2008), "Consumers as resource integrators" in Journal of Marketing Management, Vol. 24, No. 1, pp. 113-130.
-
(2008)
Journal of Marketing Management
, vol.24
, Issue.1
, pp. 113-130
-
-
Baron, S.1
Harris, K.2
-
4
-
-
0001188499
-
Reference group influence on product and brand purchase decisions
-
Bearden, W.O., Etzel, M.J. (1982), "Reference group influence on product and brand purchase decisions" in Journal of Consumer Research, Vol. 9, No. 2, pp. 183-194.
-
(1982)
Journal of Consumer Research
, vol.9
, Issue.2
, pp. 183-194
-
-
Bearden, W.O.1
Etzel, M.J.2
-
5
-
-
84884738829
-
Culturing commitment: Serious leisure and the folk festival experience
-
Gibson, C., Connell, J. (Eds.), Channel View Publications, Bristol
-
Begg, R. (2011), "Culturing commitment: serious leisure and the folk festival experience" in Gibson, C. and Connell, J. (Eds.), Festival Places: Revitalising Rural Australia, Channel View Publications, Bristol, pp. 248-264.
-
(2011)
Festival Places: Revitalising Rural Australia
, pp. 248-264
-
-
Begg, R.1
-
6
-
-
0000486854
-
Situational variables and consumer behavior
-
Belk, R.W. (1975), "Situational variables and consumer behavior" in Journal of Consumer Research, Vol. 2, No. 3, pp. 157-164.
-
(1975)
Journal of Consumer Research
, vol.2
, Issue.3
, pp. 157-164
-
-
Belk, R.W.1
-
7
-
-
85010496306
-
Agenda for co-creation tourism experience research
-
Binkhorst, E., Den Dekker, T. (2009), "Agenda for co-creation tourism experience research" in Journal of Hospitality Marketing & Management, Vol. 18, No. 2, pp. 311-327.
-
(2009)
Journal of Hospitality Marketing & Management
, vol.18
, Issue.2
, pp. 311-327
-
-
Binkhorst, E.1
Den Dekker, T.2
-
8
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
Bitner, M.J. (1992), "Servicescapes: the impact of physical surroundings on customers and employees" in Journal of Marketing, Vol. 56, No. 2, pp. 57-71.
-
(1992)
Journal of Marketing
, vol.56
, Issue.2
, pp. 57-71
-
-
Bitner, M.J.1
-
9
-
-
85133471337
-
Community and consumption: Towards a definition of the 'linking value' of product or services
-
Cova, B. (1997), "Community and consumption: towards a definition of the 'linking value' of product or services" in European Journal of Marketing, Vol. 31, Nos 3/4, pp. 297-316.
-
(1997)
European Journal of Marketing
, vol.31
, Issue.3-4
, pp. 297-316
-
-
Cova, B.1
-
10
-
-
79551516148
-
Expanding understanding of service exchange and value co-creation: A social construction approach
-
Edvardsson, B., Tronvoll, B., Gruber, T. (2011), "Expanding understanding of service exchange and value co-creation: a social construction approach" in Journal of the Academy of Marketing Science, Vol. 39, No. 2, pp. 327-339.
-
(2011)
Journal of the Academy of Marketing Science
, vol.39
, Issue.2
, pp. 327-339
-
-
Edvardsson, B.1
Tronvoll, B.2
Gruber, T.3
-
11
-
-
84884796406
-
Rethinking travel networks: Mobile media and collaborative travel in the tourism domain
-
paper presented at Universities Transport Study Group (UTSG) 45th Annual Conference, 2-4 January, Oxford, Cambridge
-
Filimonau, V., Dickinson, J., Cherrett, T., Davies, N., Norgate, S., Speed, C. (2013), "Rethinking travel networks: mobile media and collaborative travel in the tourism domain", paper presented at Universities Transport Study Group (UTSG) 45th Annual Conference, 2-4 January, Oxford, Cambridge.
-
(2013)
-
-
Filimonau, V.1
Dickinson, J.2
Cherrett, T.3
Davies, N.4
Norgate, S.5
Speed, C.6
-
12
-
-
84858986387
-
Co-creation by engaging beyond oneself: The influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
-
Finsterwalder, J., Kuppelwieser, V.G. (2011), "Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter" in Journal of Strategic Marketing, Vol. 19, No. 7, pp. 607-618.
-
(2011)
Journal of Strategic Marketing
, vol.19
, Issue.7
, pp. 607-618
-
-
Finsterwalder, J.1
Kuppelwieser, V.G.2
-
14
-
-
80054704798
-
Club culture, neotribalism and ritualised behaviour
-
Goulding, C., Shankar, A. (2011), "Club culture, neotribalism and ritualised behaviour" in Annals of Tourism Research, Vol. 38, No. 4, pp. 1435-1453.
-
(2011)
Annals of Tourism Research
, vol.38
, Issue.4
, pp. 1435-1453
-
-
Goulding, C.1
Shankar, A.2
-
15
-
-
46349107090
-
Service logic revisited: Who creates value? And who co-creates?
-
Grönroos, C. (2008), "Service logic revisited: who creates value? And who co-creates?" in European Business Review, Vol. 20, No. 4, pp. 298-314.
-
(2008)
European Business Review
, vol.20
, Issue.4
, pp. 298-314
-
-
Grönroos, C.1
-
16
-
-
84874191730
-
Critical service logic: Making sense of value creation and co-creation
-
Grönroos, C., Voima, P. (2013), "Critical service logic: making sense of value creation and co-creation" in Journal of the Academy of Marketing Science, Vol. 41, No. 2, pp. 133-150.
-
(2013)
Journal of the Academy of Marketing Science
, vol.41
, Issue.2
, pp. 133-150
-
-
Grönroos, C.1
Voima, P.2
-
17
-
-
84875093536
-
Value creation processes and value outcomes in marketing theory: Strangers or siblings?
-
Gummerus, J. (2013), "Value creation processes and value outcomes in marketing theory: strangers or siblings?" in Marketing Theory, Vol. 13, No. 1, pp. 19-46.
-
(2013)
Marketing Theory
, vol.13
, Issue.1
, pp. 19-46
-
-
Gummerus, J.1
-
18
-
-
84874449033
-
Customer dominant value formation in service
-
Heinonen, K., Strandvik, T., Voima, P. (2013), "Customer dominant value formation in service" in European Business Review, Vol. 25, No. 2, pp. 104-123.
-
(2013)
European Business Review
, vol.25
, Issue.2
, pp. 104-123
-
-
Heinonen, K.1
Strandvik, T.2
Voima, P.3
-
19
-
-
77956092056
-
A customer-dominant logic of service
-
Heinonen, K., Strandvik, T., Mickelsson, K.J., Edvardsson, B., Sundström, E., Andersson, P. (2010), "A customer-dominant logic of service" in Journal of Service Management, Vol. 21, No. 4, pp. 531-548.
-
(2010)
Journal of Service Management
, vol.21
, Issue.4
, pp. 531-548
-
-
Heinonen, K.1
Strandvik, T.2
Mickelsson, K.J.3
Edvardsson, B.4
Sundström, E.5
Andersson, P.6
-
20
-
-
84857418749
-
Characterizing value as an experience: Implications for service researchers and managers
-
Helkkula, A., Kelleher, C., Pihlström, M. (2012), "Characterizing value as an experience: implications for service researchers and managers" in Journal of Service Research, Vol. 15, No. 1, pp. 59-75.
-
(2012)
Journal of Service Research
, vol.15
, Issue.1
, pp. 59-75
-
-
Helkkula, A.1
Kelleher, C.2
Pihlström, M.3
-
21
-
-
0347622056
-
Introduction
-
Holbrook, M.B. (Ed.), Routledge, London
-
Holbrook, M.B. (1999), "Introduction" in Holbrook, M.B. (Ed.), Consumer Value: A Framework for Analysis and Research, Routledge, London, pp. 1-28.
-
(1999)
Consumer Value: A Framework for Analysis and Research
, pp. 1-28
-
-
Holbrook, M.B.1
-
22
-
-
73649139984
-
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
-
Huang, J., Hsu, C.H.C. (2010), "The impact of customer-to-customer interaction on cruise experience and vacation satisfaction" in Journal of Travel Research, Vol. 49, No. 1, pp. 79-92.
-
(2010)
Journal of Travel Research
, vol.49
, Issue.1
, pp. 79-92
-
-
Huang, J.1
Hsu, C.H.C.2
-
23
-
-
0004015654
-
-
(translated by D. Carr), Northwestern University Press, Evanston, IL, [1936] 1970
-
Husserl, E. ([1936] 1970), The Crisis of European Sciences and Transcendental Phenomenology, Northwestern University Press, Evanston, IL, (translated by D. Carr).
-
The Crisis of European Sciences and Transcendental Phenomenology
-
-
Husserl, E.1
-
24
-
-
33845928394
-
Touristic quest for existential authenticity
-
Kim, H., Jamal, T. (2007), "Touristic quest for existential authenticity" in Annals of Tourism Research, Vol. 34, No. 1, pp. 181-201.
-
(2007)
Annals of Tourism Research
, vol.34
, Issue.1
, pp. 181-201
-
-
Kim, H.1
Jamal, T.2
-
25
-
-
0036270187
-
Can consumers escape the market? Emancipatory illuminations from burning man
-
Kozinets, R.V. (2002), "Can consumers escape the market? Emancipatory illuminations from burning man" in Journal of Consumer Research, Vol. 29, No. 1, pp. 20-38.
-
(2002)
Journal of Consumer Research
, vol.29
, Issue.1
, pp. 20-38
-
-
Kozinets, R.V.1
-
26
-
-
0037628780
-
The social nature of leisure involvement
-
Kyle, G., Chick, G. (2002), "The social nature of leisure involvement" in Journal of Leisure Research, Vol. 34, No. 4, pp. 426-448.
-
(2002)
Journal of Leisure Research
, vol.34
, Issue.4
, pp. 426-448
-
-
Kyle, G.1
Chick, G.2
-
27
-
-
67549107965
-
Vacation and family functioning
-
Lehto, X.Y., Choi, S., Lin, Y.-C., MacDermid, S.M. (2009), "Vacation and family functioning" in Annals of Tourism Research, Vol. 36, No. 3, pp. 459-479.
-
(2009)
Annals of Tourism Research
, vol.36
, Issue.3
, pp. 459-479
-
-
Lehto, X.Y.1
Choi, S.2
Lin, Y.-C.3
MacDermid, S.M.4
-
28
-
-
84864428714
-
Health care customer value cocreation practice styles
-
McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C., van Kasteren, Y. (2012), "Health care customer value cocreation practice styles" in Journal of Service Research, Vol. 15, No. 4, pp. 370-389.
-
(2012)
Journal of Service Research
, vol.15
, Issue.4
, pp. 370-389
-
-
McColl-Kennedy, J.R.1
Vargo, S.L.2
Dagger, T.S.3
Sweeney, J.C.4
van Kasteren, Y.5
-
29
-
-
84868087748
-
Antecedents to consumer perceptions of sacredness in extended service experiences: The case of golf
-
McGinnis, L.P., Gentry, J.W., Gao, T. (2012), "Antecedents to consumer perceptions of sacredness in extended service experiences: the case of golf" in Journal of Service Research, Vol. 15, No. 4, pp. 474-488.
-
(2012)
Journal of Service Research
, vol.15
, Issue.4
, pp. 474-488
-
-
McGinnis, L.P.1
Gentry, J.W.2
Gao, T.3
-
30
-
-
0000819830
-
Unacquainted influencers: When strangers interact in the retail setting
-
McGrath, M.A., Otnes, C. (1995), "Unacquainted influencers: when strangers interact in the retail setting" in Journal of Business Research, Vol. 32, No. 3, pp. 261-272.
-
(1995)
Journal of Business Research
, vol.32
, Issue.3
, pp. 261-272
-
-
McGrath, M.A.1
Otnes, C.2
-
32
-
-
44949245458
-
Compatibility management: Customer-to-customer relationships in service environments
-
Martin, C.L., Pranter, A. (1989), "Compatibility management: customer-to-customer relationships in service environments" in Journal of Services Marketing, Vol. 3, No. 3, pp. 5-15.
-
(1989)
Journal of Services Marketing
, vol.3
, Issue.3
, pp. 5-15
-
-
Martin, C.L.1
Pranter, A.2
-
33
-
-
84873479022
-
Conceptualising technology enhanced destination experiences
-
Neuhofer, B., Buhalis, D., Ladkin, A. (2012), "Conceptualising technology enhanced destination experiences" in Journal of Destination Marketing & Management, Vol. 1, Nos 1/2, pp. 36-46.
-
(2012)
Journal of Destination Marketing & Management
, vol.1
, Issue.1-2
, pp. 36-46
-
-
Neuhofer, B.1
Buhalis, D.2
Ladkin, A.3
-
34
-
-
84864493063
-
Exploring internal mechanisms forming customer servicescape experiences
-
Pareigis, J., Echeverri, P., Edvardsson, B. (2012), "Exploring internal mechanisms forming customer servicescape experiences" in Journal of Service Management, Vol. 23, No. 5, pp. 677-695.
-
(2012)
Journal of Service Management
, vol.23
, Issue.5
, pp. 677-695
-
-
Pareigis, J.1
Echeverri, P.2
Edvardsson, B.3
-
35
-
-
46349104293
-
Managing the co-creation of value
-
Payne, A.F., Storbacka, K., Frow, P. (2008), "Managing the co-creation of value" in Journal of the Academy of Marketing Science, Vol. 36, No. 1, pp. 83-96.
-
(2008)
Journal of the Academy of Marketing Science
, vol.36
, Issue.1
, pp. 83-96
-
-
Payne, A.F.1
Storbacka, K.2
Frow, P.3
-
36
-
-
80053541551
-
Understanding value co-creation in a co-consuming brand community
-
Pongsakornrungsilp, S., Schroeder, J.E. (2011), "Understanding value co-creation in a co-consuming brand community" in Marketing Theory, Vol. 11, No. 3, pp. 303-324.
-
(2011)
Marketing Theory
, vol.11
, Issue.3
, pp. 303-324
-
-
Pongsakornrungsilp, S.1
Schroeder, J.E.2
-
37
-
-
54049099172
-
Return on community for consumers and service establishments
-
Rosenbaum, M.S. (2008), "Return on community for consumers and service establishments" in Journal of Service Research, Vol. 11, No. 2, pp. 179-196.
-
(2008)
Journal of Service Research
, vol.11
, Issue.2
, pp. 179-196
-
-
Rosenbaum, M.S.1
-
38
-
-
80052610631
-
An expanded servicescape perspective
-
Rosenbaum, M.S., Massiah, C. (2011), "An expanded servicescape perspective" in Journal of Service Management, Vol. 22, No. 4, pp. 471-490.
-
(2011)
Journal of Service Management
, vol.22
, Issue.4
, pp. 471-490
-
-
Rosenbaum, M.S.1
Massiah, C.2
-
39
-
-
33947386581
-
Customer community and co-creation: A case study
-
Rowley, J., Kupiec-Teahan, B., Leeming, E. (2007), "Customer community and co-creation: a case study" in Marketing Intelligence and Planning, Vol. 25, No. 2, pp. 136-146.
-
(2007)
Marketing Intelligence and Planning
, vol.25
, Issue.2
, pp. 136-146
-
-
Rowley, J.1
Kupiec-Teahan, B.2
Leeming, E.3
-
40
-
-
84864465839
-
'Five co-s' in innovating: A practice-based view
-
Russo-Spena, T., Mele, C. (2012), "'Five co-s' in innovating: a practice-based view" in Journal of Service Management, Vol. 23, No. 4, pp. 527-553.
-
(2012)
Journal of Service Management
, vol.23
, Issue.4
, pp. 527-553
-
-
Russo-Spena, T.1
Mele, C.2
-
41
-
-
70349496065
-
How brand community practices create value
-
Schau, H.J., Muñiz, A.M. Jr, Arnould, E.J. (2009), "How brand community practices create value" in Journal of Marketing, Vol. 73, No. 5, pp. 30-51.
-
(2009)
Journal of Marketing
, vol.73
, Issue.5
, pp. 30-51
-
-
Schau, H.J.1
Muñiz Jr., A.M.2
Arnould, E.J.3
-
42
-
-
0012909584
-
Why we buy what we buy: A theory of consumption values
-
Sheth, J.N., Newman, B.I., Gross, B.L. (1991), "Why we buy what we buy: a theory of consumption values" in Journal of Business Research, Vol. 22, No. 2, pp. 159-170.
-
(1991)
Journal of Business Research
, vol.22
, Issue.2
, pp. 159-170
-
-
Sheth, J.N.1
Newman, B.I.2
Gross, B.L.3
-
43
-
-
84884739653
-
The new kinship economy: Profiting for process, people and purpose
-
paper presented at the Direct Marketing Association Conference and Exhibition, 13-18 October, Las Vegas, NV, USA
-
Smith, W.J. (2012), "The new kinship economy: profiting for process, people and purpose", paper presented at the Direct Marketing Association Conference and Exhibition, 13-18 October, Las Vegas, NV, USA.
-
(2012)
-
-
Smith, W.J.1
-
44
-
-
4043151316
-
Buzz: Face-to-face contact and the urban economy
-
Storper, M., Venables, A.J. (2004), "Buzz: face-to-face contact and the urban economy" in Journal of Economic Geography, Vol. 4, No. 4, pp. 351-370.
-
(2004)
Journal of Economic Geography
, vol.4
, Issue.4
, pp. 351-370
-
-
Storper, M.1
Venables, A.J.2
-
45
-
-
0001710569
-
Consumer perceived value: The development of a multiple item scale
-
Sweeney, J.C., Soutar, G.N. (2001), "Consumer perceived value: the development of a multiple item scale" in Journal of Retailing, Vol. 77, No. 2, pp. 203-220.
-
(2001)
Journal of Retailing
, vol.77
, Issue.2
, pp. 203-220
-
-
Sweeney, J.C.1
Soutar, G.N.2
-
46
-
-
0004302281
-
-
(with a Foreword by R. D. Abrahams), Aldine de Gruyter, New York, NY
-
Turner, V.W. (1995), The Ritual Process: Structure and Anti-structure, Aldine de Gruyter, New York, NY, (with a Foreword by R. D. Abrahams).
-
(1995)
The Ritual Process: Structure and Anti-Structure
-
-
Turner, V.W.1
-
47
-
-
84864025402
-
Physical and social atmospheric effects in hedonic service consumption: Customers' roles at sporting events
-
Uhrich, S., Benkenstein, M. (2011), "Physical and social atmospheric effects in hedonic service consumption: customers' roles at sporting events" in The Service Industries Journal, Vol. 32, No. 11, pp. 1741-1757.
-
(2011)
The Service Industries Journal
, vol.32
, Issue.11
, pp. 1741-1757
-
-
Uhrich, S.1
Benkenstein, M.2
-
48
-
-
85089133157
-
Evolving to a new dominant logic for marketing
-
Lusch, R.F., Vargo, S.L. (Eds.), ME Sharpe, New York, NY
-
Vargo, S.L., Lusch, R.F. (2006), "Evolving to a new dominant logic for marketing" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ME Sharpe, New York, NY, pp. 3-28.
-
(2006)
The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions
, pp. 3-28
-
-
Vargo, S.L.1
Lusch, R.F.2
-
49
-
-
1642587247
-
Evolving to a new dominant logic for marketing
-
Vargo, S.L., Lusch, R.L. (2004), "Evolving to a new dominant logic for marketing" in Journal of Marketing, Vol. 68, No. 1, pp. 1-17.
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.L.2
-
50
-
-
41549086861
-
Service-dominant logic: Continuing the evolution
-
Vargo, S.L., Lusch, R.L. (2008), "Service-dominant logic: continuing the evolution" in Journal of the Academy of Marketing Science, Vol. 36, No. 1, pp. 1-10.
-
(2008)
Journal of the Academy of Marketing Science
, vol.36
, Issue.1
, pp. 1-10
-
-
Vargo, S.L.1
Lusch, R.L.2
-
51
-
-
84874191173
-
Exploring customer value formation: A customer dominant logic perspective
-
Working Paper No. 552
-
Voima, P., Heinonen, K., Strandvik, T. (2010), "Exploring customer value formation: a customer dominant logic perspective", Working Paper No. 552.
-
(2010)
-
-
Voima, P.1
Heinonen, K.2
Strandvik, T.3
-
52
-
-
77951595753
-
Experiencing flow: Is doing it together better than doing it alone?
-
Walker, C.J. (2010), "Experiencing flow: is doing it together better than doing it alone?" in The Journal of Positive Psychology, Vol. 5, No. 1, pp. 3-11.
-
(2010)
The Journal of Positive Psychology
, vol.5
, Issue.1
, pp. 3-11
-
-
Walker, C.J.1
-
53
-
-
84884739547
-
Social capital in the music festival experience
-
Page, S.J., Connell, J. (Eds.), Routledge, Abingdon
-
Wilks, L.J. (2012), "Social capital in the music festival experience" in Page, S.J. and Connell, J. (Eds.), The Routledge Handbook of Events, Routledge, Abingdon, pp. 260-272.
-
(2012)
The Routledge Handbook of Events
, pp. 260-272
-
-
Wilks, L.J.1
|