-
1
-
-
51249177591
-
On the evaluation of structural equation models
-
Bagozzi, R.P., Yi, Y. (1988), "On the evaluation of structural equation models" in Journal of the Academy of Marketing Science, Vol. 16, No. 1, pp. 74-94.
-
(1988)
Journal of the Academy of Marketing Science
, vol.16
, Issue.1
, pp. 74-94
-
-
Bagozzi, R.P.1
Yi, Y.2
-
2
-
-
0023020183
-
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
-
Baron, R.M., Kenny, D.A. (1986), "The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations" in Journal of Personality and Social Psychology, Vol. 51, No. 6, pp. 1173-1182.
-
(1986)
Journal of Personality and Social Psychology
, vol.51
, Issue.6
, pp. 1173-1182
-
-
Baron, R.M.1
Kenny, D.A.2
-
3
-
-
79951716741
-
Psychological need thwarting in the sport context: Assessing the darker side of athletic experience
-
Bartholomew, K.J., Ntoumanis, N., Ryan, R.M., Thøgersen-Ntoumani, C. (2011), "Psychological need thwarting in the sport context: assessing the darker side of athletic experience" in Journal of Sport and Exercise Psychology, Vol. 33, No. 1, pp. 75-102.
-
(2011)
Journal of Sport and Exercise Psychology
, vol.33
, Issue.1
, pp. 75-102
-
-
Bartholomew, K.J.1
Ntoumanis, N.2
Ryan, R.M.3
Thøgersen-Ntoumani, C.4
-
4
-
-
79957834443
-
Culture and age as moderators in the corporate reputation and loyalty relationship
-
Bartikowski, B., Walsh, G., Beatty, S.E. (2011), "Culture and age as moderators in the corporate reputation and loyalty relationship" in Journal of Business Research, Vol. 64, No. 9, pp. 966-972.
-
(2011)
Journal of Business Research
, vol.64
, Issue.9
, pp. 966-972
-
-
Bartikowski, B.1
Walsh, G.2
Beatty, S.E.3
-
5
-
-
33847043096
-
The influence of satisfaction, perceived reputation and trust on a consumer's commitment to a website
-
Casalo, L.V., Flavián, C., Guinalíu, M. (2007), "The influence of satisfaction, perceived reputation and trust on a consumer's commitment to a website" in Journal of Marketing Communications, Vol. 13, No. 1, pp. 1-17.
-
(2007)
Journal of Marketing Communications
, vol.13
, Issue.1
, pp. 1-17
-
-
Casalo, L.V.1
Flavián, C.2
Guinalíu, M.3
-
6
-
-
57049085053
-
The impact of online store environment cues on purchase intention
-
Chang, H.H., Chen, S.W. (2008), "The impact of online store environment cues on purchase intention" in Online Information Review, Vol. 32, No. 6, pp. 818-841.
-
(2008)
Online Information Review
, vol.32
, Issue.6
, pp. 818-841
-
-
Chang, H.H.1
Chen, S.W.2
-
7
-
-
77952229959
-
The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value
-
Chang, H.H., Wang, Y.H., Yang, W.Y. (2009), "The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value" in Total Quality Management and Business Excellence, Vol. 20, No. 4, pp. 423-443.
-
(2009)
Total Quality Management and Business Excellence
, vol.20
, Issue.4
, pp. 423-443
-
-
Chang, H.H.1
Wang, Y.H.2
Yang, W.Y.3
-
8
-
-
77951939497
-
The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry
-
Chen, P.T., Hu, H.H. (2010a), "The effect of relational benefits on perceived value in relation to customer loyalty: an empirical study in the Australian coffee outlets industry" in International Journal of Hospitality Management, Vol. 29, No. 3, pp. 405-412.
-
(2010)
International Journal of Hospitality Management
, vol.29
, Issue.3
, pp. 405-412
-
-
Chen, P.T.1
Hu, H.H.2
-
9
-
-
77952686053
-
How determinant attributes of service quality influence customer-perceived value: An empirical investigation of the Australian coffee outlets industry
-
Chen, P.T., Hu, H.H. (2010b), "How determinant attributes of service quality influence customer-perceived value: an empirical investigation of the Australian coffee outlets industry" in International Journal of Contemporary Hospitality Management, Vol. 22, No. 4, pp. 535-551.
-
(2010)
International Journal of Contemporary Hospitality Management
, vol.22
, Issue.4
, pp. 535-551
-
-
Chen, P.T.1
Hu, H.H.2
-
10
-
-
77955390358
-
Determinants of satisfaction and continuance intention towards self-service technologies
-
Chen, S.C., Chen, H.H., Chen, M.F. (2009), "Determinants of satisfaction and continuance intention towards self-service technologies" in Industrial Management & Data Systems, Vol. 109, No. 9, pp. 1248-1263.
-
(2009)
Industrial Management & Data Systems
, vol.109
, Issue.9
, pp. 1248-1263
-
-
Chen, S.C.1
Chen, H.H.2
Chen, M.F.3
-
11
-
-
33748496238
-
Service quality, trust, specific asset investment, and expertise: Direct and indirect effects in a satisfaction-loyalty framework
-
Chiou, J.S., Droge, C. (2006), "Service quality, trust, specific asset investment, and expertise: direct and indirect effects in a satisfaction-loyalty framework" in Journal of the Academy of Marketing Science, Vol. 34, No. 4, pp. 613-627.
-
(2006)
Journal of the Academy of Marketing Science
, vol.34
, Issue.4
, pp. 613-627
-
-
Chiou, J.S.1
Droge, C.2
-
12
-
-
42449105823
-
The identification of evaluative criteria and cues used in selecting services
-
Crane, F.G., Clarke, T.K. (1988), "The identification of evaluative criteria and cues used in selecting services" in The Journal of Services Marketing, Vol. 2, No. 2, pp. 53-59.
-
(1988)
The Journal of Services Marketing
, vol.2
, Issue.2
, pp. 53-59
-
-
Crane, F.G.1
Clarke, T.K.2
-
13
-
-
33846811475
-
The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective
-
Cretu, A.E., Brodie, R.J. (2007), "The influence of brand image and company reputation where manufacturers market to small firms: a customer value perspective" in Industrial Marketing Management, Vol. 36, No. 2, pp. 230-240.
-
(2007)
Industrial Marketing Management
, vol.36
, Issue.2
, pp. 230-240
-
-
Cretu, A.E.1
Brodie, R.J.2
-
14
-
-
79957634941
-
Hospitality quality: New directions and new challenges
-
Crick, A.P., Spencer, A. (2011), "Hospitality quality: new directions and new challenges" in International Journal of Contemporary Hospitality Management, Vol. 23, No. 4, pp. 463-478.
-
(2011)
International Journal of Contemporary Hospitality Management
, vol.23
, Issue.4
, pp. 463-478
-
-
Crick, A.P.1
Spencer, A.2
-
15
-
-
33644610886
-
Implicit claims: The role of corporate reputation in value creation
-
Devine, I., Halpern, P. (2001), "Implicit claims: the role of corporate reputation in value creation" in Corporate Reputation Review, Vol. 4, No. 1, pp. 42-49.
-
(2001)
Corporate Reputation Review
, vol.4
, Issue.1
, pp. 42-49
-
-
Devine, I.1
Halpern, P.2
-
16
-
-
0039885489
-
Service quality from the customers' perspective
-
Devlin, S.J., Dong, H.K. (1994), "Service quality from the customers' perspective" in Marketing Research, Vol. 6, No. 1, pp. 5-13.
-
(1994)
Marketing Research
, vol.6
, Issue.1
, pp. 5-13
-
-
Devlin, S.J.1
Dong, H.K.2
-
17
-
-
0031502147
-
An examination of the nature of trust in buyer-seller relationships
-
Doney, P.M., Cannon, J.P. (1997), "An examination of the nature of trust in buyer-seller relationships" in Journal of Marketing, Vol. 61, No. 2, pp. 35-51.
-
(1997)
Journal of Marketing
, vol.61
, Issue.2
, pp. 35-51
-
-
Doney, P.M.1
Cannon, J.P.2
-
18
-
-
35548935349
-
How good corporate reputations create corporate value
-
Dowling, G. (2006), "How good corporate reputations create corporate value" in Corporate Reputation Review, Vol. 9, No. 2, pp. 134-143.
-
(2006)
Corporate Reputation Review
, vol.9
, Issue.2
, pp. 134-143
-
-
Dowling, G.1
-
19
-
-
67650823228
-
Don't confuse reputation with brand
-
Ettenson, R., Knowles, J. (2008), "Don't confuse reputation with brand" in MIT Sloan Management Review, Vol. 49, No. 2, pp. 19-21.
-
(2008)
MIT Sloan Management Review
, vol.49
, Issue.2
, pp. 19-21
-
-
Ettenson, R.1
Knowles, J.2
-
20
-
-
29144523060
-
The role played by perceived usability, satisfaction and consumer trust on website loyalty
-
Flavián, C., Guinalíu, M., Gurrea, R. (2006), "The role played by perceived usability, satisfaction and consumer trust on website loyalty" in Information and Management, Vol. 43, No. 1, pp. 1-14.
-
(2006)
Information and Management
, vol.43
, Issue.1
, pp. 1-14
-
-
Flavián, C.1
Guinalíu, M.2
Gurrea, R.3
-
21
-
-
0006162503
-
Indices of corporate reputation: An analysis of media rankings and social monitors' ratings
-
Fombrun, C.J. (1998), "Indices of corporate reputation: an analysis of media rankings and social monitors' ratings" in Corporate Reputation Review, Vol. 1, No. 4, pp. 327-340.
-
(1998)
Corporate Reputation Review
, vol.1
, Issue.4
, pp. 327-340
-
-
Fombrun, C.J.1
-
22
-
-
84878822011
-
Evaluation of factors affecting customer loyalty in the restaurant industry
-
Haghighi, M., Dorosti, A., Rahnama, A., Hoseinpour, A. (2012), "Evaluation of factors affecting customer loyalty in the restaurant industry" in African Journal of Business Management, Vol. 6, No. 14, pp. 5039-5046.
-
(2012)
African Journal of Business Management
, vol.6
, Issue.14
, pp. 5039-5046
-
-
Haghighi, M.1
Dorosti, A.2
Rahnama, A.3
Hoseinpour, A.4
-
23
-
-
0003506109
-
-
Prentice Hall, Upper Sadder River, NJ
-
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. (2010), Multivariate Data Analysis: A Global Perspective, Prentice Hall, Upper Sadder River, NJ.
-
(2010)
Multivariate Data Analysis: A Global Perspective
-
-
Hair, J.F.1
Black, W.C.2
Babin, B.J.3
Anderson, R.E.4
-
24
-
-
39749160410
-
Customer perceived value in B-t-B service relationships: Investigating the importance of corporate reputation
-
Hansen, H., Samuelsen, B.M., Silseth, P.R. (2008), "Customer perceived value in B-t-B service relationships: investigating the importance of corporate reputation" in Industrial Marketing Management, Vol. 37, No. 2, pp. 206-217.
-
(2008)
Industrial Marketing Management
, vol.37
, Issue.2
, pp. 206-217
-
-
Hansen, H.1
Samuelsen, B.M.2
Silseth, P.R.3
-
25
-
-
68149100024
-
Perceived corporate reputation and consumer satisfaction-an experimental exploration of casual relationships
-
Helm, S., Garnefeld, I., Tolsdorf, J. (2009), "Perceived corporate reputation and consumer satisfaction-an experimental exploration of casual relationships" in Australasian Marketing Journal, Vol. 17, No. 2, pp. 69-74.
-
(2009)
Australasian Marketing Journal
, vol.17
, Issue.2
, pp. 69-74
-
-
Helm, S.1
Garnefeld, I.2
Tolsdorf, J.3
-
26
-
-
0006354576
-
The relationship of reputation and credibility to brand success
-
Herbig, P., Milewicz, J. (1995), "The relationship of reputation and credibility to brand success" in Journal of Consumer Marketing, Vol. 12, No. 4, pp. 5-10.
-
(1995)
Journal of Consumer Marketing
, vol.12
, Issue.4
, pp. 5-10
-
-
Herbig, P.1
Milewicz, J.2
-
27
-
-
50449083938
-
The impact of firm reputation and failure severity on customers' responses to service failures
-
Hess, R.L. (2008), "The impact of firm reputation and failure severity on customers' responses to service failures" in Journal of Services Marketing, Vol. 22, No. 5, pp. 385-398.
-
(2008)
Journal of Services Marketing
, vol.22
, Issue.5
, pp. 385-398
-
-
Hess, R.L.1
-
28
-
-
84861213527
-
Expert opinion and the demand for experience goods: An experimental approach in the retail wine market
-
Hilger, J., Rafert, G., Villas-Boas, S. (2011), "Expert opinion and the demand for experience goods: an experimental approach in the retail wine market" in The Review of Economics and Statistics, Vol. 93, No. 4, pp. 1289-1296.
-
(2011)
The Review of Economics and Statistics
, vol.93
, Issue.4
, pp. 1289-1296
-
-
Hilger, J.1
Rafert, G.2
Villas-Boas, S.3
-
29
-
-
41549156601
-
Do Chinese cultural values affect customer satisfaction/loyalty?
-
Hoare, R.J., Butcher, K. (2008), "Do Chinese cultural values affect customer satisfaction/loyalty?" in International Journal of Contemporary Hospitality Management, Vol. 20, No. 2, pp. 156-171.
-
(2008)
International Journal of Contemporary Hospitality Management
, vol.20
, Issue.2
, pp. 156-171
-
-
Hoare, R.J.1
Butcher, K.2
-
30
-
-
84878852091
-
The effect of trust, customer satisfaction and image on customers' loyalty in Islamic banking sector
-
Hoq, M.Z., Sultana, N., Amin, M. (2010), "The effect of trust, customer satisfaction and image on customers' loyalty in Islamic banking sector" in South Asian Journal of Management, Vol. 17, No. 1, pp. 70-93.
-
(2010)
South Asian Journal of Management
, vol.17
, Issue.1
, pp. 70-93
-
-
Hoq, M.Z.1
Sultana, N.2
Amin, M.3
-
31
-
-
14844356442
-
Maintaining a committed online customer: As study across search-experience-credence products
-
Hsieh, Y.C., Chiu, H.C., Chiang, M.Y. (2005), "Maintaining a committed online customer: as study across search-experience-credence products" in Journal of Retailing, Vol. 81, No. 1, pp. 75-82.
-
(2005)
Journal of Retailing
, vol.81
, Issue.1
, pp. 75-82
-
-
Hsieh, Y.C.1
Chiu, H.C.2
Chiang, M.Y.3
-
32
-
-
84859196497
-
A model of a patron's innovativeness formation toward a chain restaurant brand
-
Hyun, S.S., Han, H. (2012), "A model of a patron's innovativeness formation toward a chain restaurant brand" in International Journal of Contemporary Hospitality Management, Vol. 24, No. 2, pp. 175-199.
-
(2012)
International Journal of Contemporary Hospitality Management
, vol.24
, Issue.2
, pp. 175-199
-
-
Hyun, S.S.1
Han, H.2
-
33
-
-
80054029941
-
Investigating the key factors affecting behavioral intentions: Evidence from a fill-service restaurant setting
-
Jani, D., Han, H. (2011), "Investigating the key factors affecting behavioral intentions: evidence from a fill-service restaurant setting" in International Journal of Contemporary Hospitality Management, Vol. 23, No. 7, pp. 1000-1018.
-
(2011)
International Journal of Contemporary Hospitality Management
, vol.23
, Issue.7
, pp. 1000-1018
-
-
Jani, D.1
Han, H.2
-
34
-
-
44249124015
-
Cross-cultural examination of the relationships among firm reputation, e-satisfaction, e-trust, and e-loyalty
-
Jin, B., Park, J.Y., Kim, J. (2008), "Cross-cultural examination of the relationships among firm reputation, e-satisfaction, e-trust, and e-loyalty" in International Marketing Review, Vol. 25, No. 3, pp. 324-337.
-
(2008)
International Marketing Review
, vol.25
, Issue.3
, pp. 324-337
-
-
Jin, B.1
Park, J.Y.2
Kim, J.3
-
35
-
-
11244306179
-
Cognitive and affective trust in service relationship
-
Johnson, D., Grayson, K. (2005), "Cognitive and affective trust in service relationship" in Journal of Business Research, Vol. 58, No. 4, pp. 500-507.
-
(2005)
Journal of Business Research
, vol.58
, Issue.4
, pp. 500-507
-
-
Johnson, D.1
Grayson, K.2
-
36
-
-
70349349197
-
Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment
-
Keh, H.T., Xie, Y. (2009), "Corporate reputation and customer behavioral intentions: the roles of trust, identification and commitment" in Industrial Marketing Management, Vol. 38, No. 7, pp. 732-742.
-
(2009)
Industrial Marketing Management
, vol.38
, Issue.7
, pp. 732-742
-
-
Keh, H.T.1
Xie, Y.2
-
37
-
-
84862837004
-
Which is more important in Internet shopping, perceived price or trust?
-
Kim, H.W., Xu, Y., Gupta, S. (2012b), "Which is more important in Internet shopping, perceived price or trust?" in Electronic Commerce Research and Applications, Vol. 11, No. 3, pp. 241-252.
-
(2012)
Electronic Commerce Research and Applications
, vol.11
, Issue.3
, pp. 241-252
-
-
Kim, H.W.1
Xu, Y.2
Gupta, S.3
-
38
-
-
84859722264
-
Chain restaurant patrons' well-being perception and dining intentions: The moderating role of involvement
-
Kim, I., Jeon, S.M., Hyun, S.S. (2012a), "Chain restaurant patrons' well-being perception and dining intentions: the moderating role of involvement" in International Journal of Contemporary Hospitality Management, Vol. 24, No. 3, pp. 402-429.
-
(2012)
International Journal of Contemporary Hospitality Management
, vol.24
, Issue.3
, pp. 402-429
-
-
Kim, I.1
Jeon, S.M.2
Hyun, S.S.3
-
39
-
-
84859710530
-
Post-recovery customer relationships and customer partnerships in a restaurant setting
-
Kim, T.T., Yoo, J.J.E., Lee, G. (2012c), "Post-recovery customer relationships and customer partnerships in a restaurant setting" in International Journal of Contemporary Hospitality Management, Vol. 24, No. 3, pp. 381-401.
-
(2012)
International Journal of Contemporary Hospitality Management
, vol.24
, Issue.3
, pp. 381-401
-
-
Kim, T.T.1
Yoo, J.J.E.2
Lee, G.3
-
40
-
-
70749126844
-
Determinants of restaurant customers' loyalty intentions: A mediating effect of relationship quality
-
Kim, W., Han, H. (2008), "Determinants of restaurant customers' loyalty intentions: a mediating effect of relationship quality" in Journal of Quality Assurance in Hospitality and Tourism, Vol. 9, No. 3, pp. 219-239.
-
(2008)
Journal of Quality Assurance in Hospitality and Tourism
, vol.9
, Issue.3
, pp. 219-239
-
-
Kim, W.1
Han, H.2
-
41
-
-
74449083820
-
The relationships between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals
-
Kim, Y.G., Suh, B.W., Eves, A. (2010), "The relationships between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals" in International Journal of Hospitality Management, Vol. 29, No. 2, pp. 216-226.
-
(2010)
International Journal of Hospitality Management
, vol.29
, Issue.2
, pp. 216-226
-
-
Kim, Y.G.1
Suh, B.W.2
Eves, A.3
-
43
-
-
0003902676
-
-
Prentice Hall, Upper Saddle River, NJ, 11th ed
-
Kotler, P. (2003), Marketing Management, 11th ed., Prentice Hall, Upper Saddle River, NJ.
-
(2003)
Marketing Management
-
-
Kotler, P.1
-
44
-
-
67649684746
-
How quality, value, image, and satisfaction create loyalty at a Chinese Telecom
-
Lai, F., Griffin, M., Babin, B.J. (2009), "How quality, value, image, and satisfaction create loyalty at a Chinese Telecom" in Journal of Business Research, Vol. 62, No. 10, pp. 980-986.
-
(2009)
Journal of Business Research
, vol.62
, Issue.10
, pp. 980-986
-
-
Lai, F.1
Griffin, M.2
Babin, B.J.3
-
45
-
-
85008721592
-
Exploring the role of service value in the relationship between service quality and customer satisfaction
-
Lee, Y.K., Lee, Y., Lee, K.A., Park, D.H., Moon, H. (2004), "Exploring the role of service value in the relationship between service quality and customer satisfaction" in International Journal of Hospitality and Tourism Administration, Vol. 5, No. 1, pp. 67-86.
-
(2004)
International Journal of Hospitality and Tourism Administration
, vol.5
, Issue.1
, pp. 67-86
-
-
Lee, Y.K.1
Lee, Y.2
Lee, K.A.3
Park, D.H.4
Moon, H.5
-
46
-
-
37549009837
-
Exercised power as a driver of trust and commitment in cross-border industrial buyer-seller relationships
-
Leonidou, L.C., Talias, M.A., Leonidou, C.N. (2008), "Exercised power as a driver of trust and commitment in cross-border industrial buyer-seller relationships" in Industrial Marketing Management, Vol. 37, No. 1, pp. 92-103.
-
(2008)
Industrial Marketing Management
, vol.37
, Issue.1
, pp. 92-103
-
-
Leonidou, L.C.1
Talias, M.A.2
Leonidou, C.N.3
-
47
-
-
35348824180
-
Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations
-
Lin, C.H., Morais, D.B., Kerstetter, D.L., Hou, J.S. (2007), "Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations" in Journal of Travel Research, Vol. 46, No. 2, pp. 183-194.
-
(2007)
Journal of Travel Research
, vol.46
, Issue.2
, pp. 183-194
-
-
Lin, C.H.1
Morais, D.B.2
Kerstetter, D.L.3
Hou, J.S.4
-
48
-
-
84878873869
-
A study on consumer's asymmetric responses to website service quality: The website cases of Wang Steak and T.G.I. Friday's
-
Master thesis, Chihlee Institute of Technology, New Taipei City, Taiwan
-
Lin, Y.X. (2011), "A study on consumer's asymmetric responses to website service quality: the website cases of Wang Steak and T.G.I. Friday's", Master thesis, Chihlee Institute of Technology, New Taipei City, Taiwan.
-
(2011)
-
-
Lin, Y.X.1
-
49
-
-
67349169034
-
The effect of dining atmospherics: An extended Mehrabian-Russell model
-
Liu, Y., Jang, S.C. (2009a), "The effect of dining atmospherics: an extended Mehrabian-Russell model" in International Journal of Hospitality Management, Vol. 28, No. 4, pp. 494-503.
-
(2009)
International Journal of Hospitality Management
, vol.28
, Issue.4
, pp. 494-503
-
-
Liu, Y.1
Jang, S.C.2
-
50
-
-
64049104184
-
Perceptions of Chinese restaurants in the US: What affects customer satisfaction and behavioral intentions
-
Liu, Y., Jang, S.C. (2009b), "Perceptions of Chinese restaurants in the US: what affects customer satisfaction and behavioral intentions" in International Journal of Hospitality Management, Vol. 28, No. 3, pp. 338-348.
-
(2009)
International Journal of Hospitality Management
, vol.28
, Issue.3
, pp. 338-348
-
-
Liu, Y.1
Jang, S.C.2
-
51
-
-
79955146229
-
Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal
-
Loureiro, S.M.C., Kastenholz, E. (2011), "Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal" in International Journal of Hospitality Management, Vol. 30, No. 3, pp. 575-583.
-
(2011)
International Journal of Hospitality Management
, vol.30
, Issue.3
, pp. 575-583
-
-
Loureiro, S.M.C.1
Kastenholz, E.2
-
52
-
-
36248993357
-
An integrated model of price, satisfaction and loyalty: An empirical analysis in the service sector
-
Martín-Consuegra, D., Molina, A., Esteban, Á. (2007), "An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector" in Journal of Product & Brand Management, Vol. 16, No. 7, pp. 459-468.
-
(2007)
Journal of Product & Brand Management
, vol.16
, Issue.7
, pp. 459-468
-
-
Martín-Consuegra, D.1
Molina, A.2
Esteban, Á.3
-
53
-
-
47849110618
-
The effects of country of origin and corporate reputation on initial trust: An experimental evaluation of the perception of Polish consumers
-
Michaelis, M., Woisetschläger, D.M., Backhaus, C., Ahlert, D. (2008), "The effects of country of origin and corporate reputation on initial trust: an experimental evaluation of the perception of Polish consumers" in International Marketing Review, Vol. 25, No. 4, pp. 404-422.
-
(2008)
International Marketing Review
, vol.25
, Issue.4
, pp. 404-422
-
-
Michaelis, M.1
Woisetschläger, D.M.2
Backhaus, C.3
Ahlert, D.4
-
54
-
-
0001154055
-
Relationship between providers and users of market research: The dynamics of trust within and between organizations
-
Moorman, C., Zaltman, G., Deshpande, R. (1992), "Relationship between providers and users of market research: the dynamics of trust within and between organizations" in Journal of Marketing Research, Vol. 29, No. 3, pp. 314-328.
-
(1992)
Journal of Marketing Research
, vol.29
, Issue.3
, pp. 314-328
-
-
Moorman, C.1
Zaltman, G.2
Deshpande, R.3
-
55
-
-
38949216751
-
Customer value in the hotel industry: What managers believe they deliver and what customer experience?
-
Nasution, H.N., Mavondo, F.T. (2008), "Customer value in the hotel industry: what managers believe they deliver and what customer experience?" in International Journal of Hospitality Management, Vol. 27, No. 2, pp. 204-213.
-
(2008)
International Journal of Hospitality Management
, vol.27
, Issue.2
, pp. 204-213
-
-
Nasution, H.N.1
Mavondo, F.T.2
-
56
-
-
0000424077
-
Information and consumer behavior
-
Nelson, P. (1970), "Information and consumer behavior" in Journal of Political Economy, Vol. 78, No. 2, pp. 29-31.
-
(1970)
Journal of Political Economy
, vol.78
, Issue.2
, pp. 29-31
-
-
Nelson, P.1
-
59
-
-
28444484672
-
Linking perceived value and loyalty in location-based mobile services
-
Pura, M. (2005), "Linking perceived value and loyalty in location-based mobile services" in Managing Service Quality, Vol. 15, No. 6, pp. 509-538.
-
(2005)
Managing Service Quality
, vol.15
, Issue.6
, pp. 509-538
-
-
Pura, M.1
-
60
-
-
37849187993
-
The impact of product and service quality on brand loyalty: An exploratory investigation of quick-service restaurants
-
Reich, A.Z., McCleary, K.W., Tepanon, Y., Weaver, P.A. (2005), "The impact of product and service quality on brand loyalty: an exploratory investigation of quick-service restaurants" in Journal of Foodservice Business Research, Vol. 8, No. 3, pp. 35-53.
-
(2005)
Journal of Foodservice Business Research
, vol.8
, Issue.3
, pp. 35-53
-
-
Reich, A.Z.1
McCleary, K.W.2
Tepanon, Y.3
Weaver, P.A.4
-
61
-
-
0013054393
-
Customer loyalty to the salesperson and the store: Examining relationship customers in an upscale retail context
-
Reynolds, K.E., Arnold, M.J. (2000), "Customer loyalty to the salesperson and the store: examining relationship customers in an upscale retail context" in Journal of Personal Selling and Sales Management, Vol. 20, No. 2, pp. 89-98.
-
(2000)
Journal of Personal Selling and Sales Management
, vol.20
, Issue.2
, pp. 89-98
-
-
Reynolds, K.E.1
Arnold, M.J.2
-
62
-
-
33746883148
-
Customer perceived value in banking services
-
Roig, J.C.F., García, J.S., Tena, M.A.M., Monzonis, J.L. (2006), "Customer perceived value in banking services" in International Journal of Bank Marketing, Vol. 24, No. 5, pp. 266-283.
-
(2006)
International Journal of Bank Marketing
, vol.24
, Issue.5
, pp. 266-283
-
-
Roig, J.C.F.1
García, J.S.2
Tena, M.A.M.3
Monzonis, J.L.4
-
63
-
-
1642325802
-
The impact of corporate reputation on performance: Some Danish evidence
-
Rose, C., Thomsen, S. (2004), "The impact of corporate reputation on performance: some Danish evidence" in European Management Journal, Vol. 22, No. 2, pp. 201-210.
-
(2004)
European Management Journal
, vol.22
, Issue.2
, pp. 201-210
-
-
Rose, C.1
Thomsen, S.2
-
64
-
-
77951460752
-
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
-
Ryu, K., Han, H., Jang, S.C. (2010), "Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry" in International Journal of Contemporary Hospitality Management, Vol. 22, No. 3, pp. 416-432.
-
(2010)
International Journal of Contemporary Hospitality Management
, vol.22
, Issue.3
, pp. 416-432
-
-
Ryu, K.1
Han, H.2
Jang, S.C.3
-
65
-
-
84859171057
-
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
-
Ryu, K., Lee, H.R., Kim, W.G. (2012), "The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions" in International Journal of Contemporary Hospitality Management, Vol. 24, No. 2, pp. 200-223.
-
(2012)
International Journal of Contemporary Hospitality Management
, vol.24
, Issue.2
, pp. 200-223
-
-
Ryu, K.1
Lee, H.R.2
Kim, W.G.3
-
66
-
-
32044447200
-
Perceived value of the purchase of a tourism product
-
Sánchez, J., Callarisa, L., Rodríguez, R.M., Moliner, M.A. (2006), "Perceived value of the purchase of a tourism product" in Tourism Management, Vol. 27, No. 3, pp. 394-409.
-
(2006)
Tourism Management
, vol.27
, Issue.3
, pp. 394-409
-
-
Sánchez, J.1
Callarisa, L.2
Rodríguez, R.M.3
Moliner, M.A.4
-
67
-
-
33947180510
-
Relationship quality of an establishment and perceived value of a purchase
-
Sánchez-Garcia, J., Moliner-Tena, M.A., Callarisa-Fiol, L., Rodríguez-Artola, R.M. (2007), "Relationship quality of an establishment and perceived value of a purchase" in The Service Industries Journal, Vol. 27, No. 2, pp. 151-174.
-
(2007)
The Service Industries Journal
, vol.27
, Issue.2
, pp. 151-174
-
-
Sánchez-Garcia, J.1
Moliner-Tena, M.A.2
Callarisa-Fiol, L.3
Rodríguez-Artola, R.M.4
-
68
-
-
85171264387
-
An examination of the effect of product performance on brand reputation, satisfaction and loyalty
-
Selnes, F. (1993), "An examination of the effect of product performance on brand reputation, satisfaction and loyalty" in European Journal of Marketing, Vol. 27, No. 9, pp. 19-35.
-
(1993)
European Journal of Marketing
, vol.27
, Issue.9
, pp. 19-35
-
-
Selnes, F.1
-
69
-
-
24644516223
-
Agency and trust mechanisms in consumer satisfaction and loyalty judgments
-
Singh, J., Sirdeshmukh, D. (2000), "Agency and trust mechanisms in consumer satisfaction and loyalty judgments" in Journal of the Academy of Marketing Science, Vol. 28, No. 1, pp. 150-167.
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, Issue.1
, pp. 150-167
-
-
Singh, J.1
Sirdeshmukh, D.2
-
70
-
-
0036001754
-
Consumer trust, value, and loyalty in relational exchanges
-
Sirdeshmukh, D., Singh, J., Sabol, B. (2002), "Consumer trust, value, and loyalty in relational exchanges" in Journal of Marketing, Vol. 66, No. 1, pp. 15-37.
-
(2002)
Journal of Marketing
, vol.66
, Issue.1
, pp. 15-37
-
-
Sirdeshmukh, D.1
Singh, J.2
Sabol, B.3
-
71
-
-
84986173328
-
Determinants of customer-perceived service quality: A confirmatory factor analysis approach
-
Sureshchandar, G.S., Rajendran, C., Anantharaman, R.N. (2002), "Determinants of customer-perceived service quality: a confirmatory factor analysis approach" in Journal of Services Marketing, Vol. 16, No. 1, pp. 9-34.
-
(2002)
Journal of Services Marketing
, vol.16
, Issue.1
, pp. 9-34
-
-
Sureshchandar, G.S.1
Rajendran, C.2
Anantharaman, R.N.3
-
72
-
-
23844479580
-
Marketing-based tangibilization for services
-
Tarn, D.D.C. (2005), "Marketing-based tangibilization for services" in The Service Industries Journal, Vol. 26, No. 6, pp. 747-772.
-
(2005)
The Service Industries Journal
, vol.26
, Issue.6
, pp. 747-772
-
-
Tarn, D.D.C.1
-
73
-
-
0038309602
-
Linking consumer perception to preference of retail stores: An empirical assessment of the multi-attributes of store image
-
Thang, D.C.L., Tan, B.B. (2003), "Linking consumer perception to preference of retail stores: an empirical assessment of the multi-attributes of store image" in Journal of Retailing and Consumer Service, Vol. 10, No. 4, pp. 193-200.
-
(2003)
Journal of Retailing and Consumer Service
, vol.10
, Issue.4
, pp. 193-200
-
-
Thang, D.C.L.1
Tan, B.B.2
-
74
-
-
84878851233
-
-
Solutions Unilever Food, available at, (accessed 2 October, 2012)
-
Unilever Food Solutions (2011), "World menu report", available at: www.unileverfoodsolutions.com/company/media-center/world-menu-report (accessed 2 October, 2012).
-
(2011)
World menu report
-
-
-
75
-
-
33749077128
-
How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany
-
Walsh, G., Dinnie, K., Wiedmann, K.P. (2006), "How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany" in Journal of Services Marketing, Vol. 20, No. 6, pp. 412-420.
-
(2006)
Journal of Services Marketing
, vol.20
, Issue.6
, pp. 412-420
-
-
Walsh, G.1
Dinnie, K.2
Wiedmann, K.P.3
-
76
-
-
84878879869
-
Business success factors of management in the combination of themed restaurants and culture and creative industries
-
Wang, M.Y., Chen, H.J. (2009), "Business success factors of management in the combination of themed restaurants and culture and creative industries" in Journal of Commercial Modernization, Vol. 5, No. 2, pp. 52-65.
-
(2009)
Journal of Commercial Modernization
, vol.5
, Issue.2
, pp. 52-65
-
-
Wang, M.Y.1
Chen, H.J.2
-
77
-
-
66149107107
-
Examining antecedents and consequences of tourist satisfaction: A structural modeling approach
-
Wang, X., Zhang, J., Gu, C., Zhen, F. (2009), "Examining antecedents and consequences of tourist satisfaction: a structural modeling approach" in Tsinghua Science and Technology, Vol. 14, No. 3, pp. 397-406.
-
(2009)
Tsinghua Science and Technology
, vol.14
, Issue.3
, pp. 397-406
-
-
Wang, X.1
Zhang, J.2
Gu, C.3
Zhen, F.4
-
78
-
-
34247506090
-
Customer satisfaction of theme restaurant attributes and their influence on return intent
-
Weiss, R., Feinstein, A.H., Dalbor, M. (2005), "Customer satisfaction of theme restaurant attributes and their influence on return intent" in Journal of Foodservice Business Research, Vol. 7, No. 1, pp. 23-41.
-
(2005)
Journal of Foodservice Business Research
, vol.7
, Issue.1
, pp. 23-41
-
-
Weiss, R.1
Feinstein, A.H.2
Dalbor, M.3
-
79
-
-
79957652042
-
Hospitality marketing research from 2000 to 2009: Topics, methods, and trends
-
Yoo, M., Lee, S., Bai, B. (2011), "Hospitality marketing research from 2000 to 2009: topics, methods, and trends" in International Journal of Contemporary Hospitality Management, Vol. 23, No. 4, pp. 517-532.
-
(2011)
International Journal of Contemporary Hospitality Management
, vol.23
, Issue.4
, pp. 517-532
-
-
Yoo, M.1
Lee, S.2
Bai, B.3
-
80
-
-
0038335685
-
The antecedents and consequences of trust in online-purchase decisions
-
Yoon, S.J. (2002), "The antecedents and consequences of trust in online-purchase decisions" in Journal of Interactive Marketing, Vol. 16, No. 2, pp. 47-63.
-
(2002)
Journal of Interactive Marketing
, vol.16
, Issue.2
, pp. 47-63
-
-
Yoon, S.J.1
-
81
-
-
0002667763
-
Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
-
Zeithaml, V.A. (1988), "Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence" in Journal of Marketing, Vol. 52, No. 3, pp. 2-22.
-
(1988)
Journal of Marketing
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
-
82
-
-
0030548125
-
The behavioral consequences of service quality
-
Zeithaml, V.A., Berry, L.L., Parasuraman, A. (1996), "The behavioral consequences of service quality" in Journal of Marketing, Vol. 60, No. 2, pp. 31-46.
-
(1996)
Journal of Marketing
, vol.60
, Issue.2
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|