Service orientation, service quality, customer satisfaction, and customer loyalty: Testing a structural model

Journal of Hospitality Marketing and Management

Volumn 20, Issue 6, 2011, Pages 619-637

  Kim, Hyun Jeong ^a  

^a WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Loyalty; Perceived service quality; Service orientation

Indexed keywords

EID: 79960516348     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2011.577698     Document Type: Article

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