Do hoteliers need to manage image to retain loyal customers?

International Journal of Contemporary Hospitality Management

Volumn 19, Issue 6, 2007, Pages 435-443

  Kandampully, Jay ^a   hu, Hsin Hui ^b  

^a OHIO STATE UNIVERSITY   (United States)

^b MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

Corporate image; Customer loyalty; Customer satisfaction; Customer services quality; Hospitality management

Indexed keywords

EID: 34547696878     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110710775101     Document Type: Article

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