Service quality perceptions and customer loyalty in casinos

International Journal of Contemporary Hospitality Management

Volumn 25, Issue 1, 2013, Pages 49-64

  Prentice, Catherine ^a  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Casino player segmentation; Casinos; Customer loyalty; Service quality; Service quality assurance

Indexed keywords

EID: 84873889716     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111311290219     Document Type: Article

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