-
2
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
Anderson, J.C. and Gerbing, D.G. (1988), "Structural equation modeling in practice: a review and recommended two-step approach" in Psychological Bulletin, Vol. 103, No. 3, pp. 411-23.
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.G.2
-
3
-
-
20444456647
-
Modeling consumer satisfaction and word-of-mouth: Restaurant patronage in Korea
-
Babin, B.J., Lee, Y.K., Kim, E.J. and Griffin, M. (2005), "Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea" in Journal of Services Marketing, Vol. 19, No. 3, pp. 133-9.
-
(2005)
Journal of Services Marketing
, vol.19
, Issue.3
, pp. 133-139
-
-
Babin, B.J.1
Lee, Y.K.2
Kim, E.J.3
Griffin, M.4
-
4
-
-
0043195428
-
Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value
-
Babin, B.J. and Babin, L. (2001), "Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value" in Journal of Business Research, Vol. 54, No. 2, pp. 89-96.
-
(2001)
Journal of Business Research
, vol.54
, Issue.2
, pp. 89-96
-
-
Babin, B.J.1
Babin, L.2
-
5
-
-
21344485409
-
Work and/or fun: Measuring hedonic and utilitarian shopping value
-
Babin, B.J., Darden, W.R. and Griffin, M. (1994), "Work and/or fun: measuring hedonic and utilitarian shopping value" in Journal of Consumer Research, Vol. 20, No. 4, pp. 644-56.
-
(1994)
Journal of Consumer Research
, vol.20
, Issue.4
, pp. 644-656
-
-
Babin, B.J.1
Darden, W.R.2
Griffin, M.3
-
6
-
-
0001422060
-
Organizational theories: Some criteria for evaluation
-
Bacharach, S.B. (1989), "Organizational theories: some criteria for evaluation" in The Academy of Management Review, Vol. 14, No. 4, pp. 496-515.
-
(1989)
The Academy of Management Review
, vol.14
, Issue.4
, pp. 496-515
-
-
Bacharach, S.B.1
-
7
-
-
22644451523
-
The role of emotions in marketing
-
Bagozzi, R.P., Gopinath, M. and Nyer, P.U. (1999), "The role of emotions in marketing" in Journal of the Academy of Marketing Science, Vol. 27, No. 2, pp. 184-206.
-
(1999)
Journal of the Academy of Marketing Science
, vol.27
, Issue.2
, pp. 184-206
-
-
Bagozzi, R.P.1
Gopinath, M.2
Nyer, P.U.3
-
8
-
-
51249177591
-
On the evaluation of structural equation models
-
Bagozzi, R.P. and Yi, Y. (1988), "On the evaluation of structural equation models" in Journal of the Academy of Marketing Science, Vol. 16, No. 1, pp. 74-94.
-
(1988)
Journal of the Academy of Marketing Science
, vol.16
, Issue.1
, pp. 74-94
-
-
Bagozzi, R.P.1
Yi, Y.2
-
9
-
-
84986116853
-
Performance consequences of brand equity management: Evidence from organizations in the value chain
-
Baldauf, A., Cravens, K.S. and Binder, G. (2003), "Performance consequences of brand equity management: evidence from organizations in the value chain" in Journal of Product and Brand Management, Vol. 12, No. 4, pp. 220-36.
-
(2003)
Journal of Product and Brand Management
, vol.12
, Issue.4
, pp. 220-236
-
-
Baldauf, A.1
Cravens, K.S.2
Binder, G.3
-
10
-
-
0002335592
-
Selected determinants of consumer satisfaction and complaint reports
-
Bearden, W.O. and Teel, J.E. (1983), "Selected determinants of consumer satisfaction and complaint reports" in Journal of Marketing Research, Vol. 20, pp. 21-8.
-
(1983)
Journal of Marketing Research
, vol.20
, pp. 21-28
-
-
Bearden, W.O.1
Teel, J.E.2
-
11
-
-
0001432371
-
Three scales to measure constructs related to materialism: Reliability, validity, and relationship to measure of happiness
-
Belk, R.W. (1984), "Three scales to measure constructs related to materialism: reliability, validity, and relationship to measure of happiness" in Advances in Consumer Research, Vol. 12, pp. 265-80.
-
(1984)
Advances in Consumer Research
, vol.12
, pp. 265-280
-
-
Belk, R.W.1
-
12
-
-
84936824354
-
Materialism: Trait aspects of living in the material world
-
Belk, R.W. (1985), "Materialism: trait aspects of living in the material world" in Journal of Consumer Research, Vol. 12, pp. 265-80.
-
(1985)
Journal of Consumer Research
, vol.12
, pp. 265-280
-
-
Belk, R.W.1
-
13
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
Bitner, M.J. (1992), "Servicescapes: the impact of physical surroundings on customers and employees" in Journal of Marketing, Vol. 56, No. 2, pp. 57-71.
-
(1992)
Journal of Marketing
, vol.56
, Issue.2
, pp. 57-71
-
-
Bitner, M.J.1
-
14
-
-
84965708059
-
Cross-cultural differences in self concept: A test of Hofstede's individualism/collectivism distinction
-
Bochner, S. (1994), "Cross-cultural differences in self concept: a test of Hofstede's individualism/collectivism distinction" in Journal of Cross-Cultural Psychology, Vol. 25, No. 2, pp. 273-83.
-
(1994)
Journal of Cross-Cultural Psychology
, vol.25
, Issue.2
, pp. 273-283
-
-
Bochner, S.1
-
15
-
-
33645792996
-
Literal versus extended symbolic messages and advertising effectiveness: The moderating role of need for cognition
-
Brennan, I. and Bahn, K.D. (2006), "Literal versus extended symbolic messages and advertising effectiveness: the moderating role of need for cognition" in Psychology and Marketing, Vol. 23, No. 4, pp. 273-95.
-
(2006)
Psychology and Marketing
, vol.23
, Issue.4
, pp. 273-295
-
-
Brennan, I.1
Bahn, K.D.2
-
16
-
-
0003700982
-
-
Lawrence Erlbaum Associates, Mahwah, NJ
-
Byrne, B.M. (1998), Structural Equation Modeling with LISREL, PRELIS and SIMPLIS. Basic Concepts, Applications and Programming, Lawrence Erlbaum Associates, Mahwah, NJ.
-
(1998)
Structural Equation Modeling with LISREL, PRELIS and SIMPLIS. Basic Concepts, Applications and Programming
-
-
Byrne, B.M.1
-
17
-
-
0003972539
-
-
Erlbaum, Hillsdale, NJ
-
Byrne, B.M. (2001), Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming, Erlbaum, Hillsdale, NJ.
-
(2001)
Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming
-
-
Byrne, B.M.1
-
18
-
-
44449170824
-
Consumer shopping value, satisfaction, and loyalty in discount retailing
-
Carpenter, J.M. (2007), "Consumer shopping value, satisfaction, and loyalty in discount retailing" in Journal of Retailing and Consumer Service, Vol. 15, No. 5, pp. 358-63.
-
(2007)
Journal of Retailing and Consumer Service
, vol.15
, Issue.5
, pp. 358-363
-
-
Carpenter, J.M.1
-
19
-
-
0038579557
-
Assimilation of advertised reference prices: The moderating role of involvement
-
Chandrashekaran, R. and Grewal, D. (2003), "Assimilation of advertised reference prices: the moderating role of involvement" in Journal of Retailing, Vol. 79, No. 1, pp. 53-62.
-
(2003)
Journal of Retailing
, vol.79
, Issue.1
, pp. 53-62
-
-
Chandrashekaran, R.1
Grewal, D.2
-
20
-
-
0035590133
-
The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty
-
Chaudhuri, A. and Holbrook, M. (2001), "The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty" in Journal of Marketing, Vol. 65, pp. 1-93.
-
(2001)
Journal of Marketing
, vol.65
, pp. 1-93
-
-
Chaudhuri, A.1
Holbrook, M.2
-
21
-
-
0000525376
-
The effects of product involvement and task definition on anticipated consumer effort
-
Hunt, K. (Ed.), Association for Consumer Research, Ann Arbor, MI
-
Clarke, K. and Russell, W. (1978), "The effects of product involvement and task definition on anticipated consumer effort" Hunt, K. (Ed.), Advances in Consumer Research, Association for Consumer Research, Ann Arbor, MI.
-
(1978)
Advances in Consumer Research
-
-
Clarke, K.1
Russell, W.2
-
22
-
-
85011864468
-
Direct observation of search behavior in the purchase of two nondurable products
-
Cobb, C.J. and Hoyer, W.D. (1985), "Direct observation of search behavior in the purchase of two nondurable products" in Psychology & Marketing, Vol. 2, pp. 161-79.
-
(1985)
Psychology & Marketing
, vol.2
, pp. 161-179
-
-
Cobb, C.J.1
Hoyer, W.D.2
-
23
-
-
0002704641
-
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
-
Cronin, J.J. Jr, Brady, M.K. and Hult, G.T.M. (2000), "Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments" in Journal of Retailing, Vol. 76, No. 2, pp. 193-218.
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 193-218
-
-
Cronin Jr., J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
24
-
-
33745771092
-
The effect of service evaluations on behavioral intentions and quality of life
-
Dagger, T.S. and Sweeney, J.C. (2006), "The effect of service evaluations on behavioral intentions and quality of life" in Journal of Service Research, Vol. 9, No. 1, pp. 3-18.
-
(2006)
Journal of Service Research
, vol.9
, Issue.1
, pp. 3-18
-
-
Dagger, T.S.1
Sweeney, J.C.2
-
25
-
-
84987589354
-
The relationship between sense of community and subjective well-being: A first look
-
Davidson, W.B. and Cotter, P.R. (1991), "The relationship between sense of community and subjective well-being: a first look" in Journal of Community Psychology, Vol. 19, No. 3, pp. 246-53.
-
(1991)
Journal of Community Psychology
, vol.19
, Issue.3
, pp. 246-253
-
-
Davidson, W.B.1
Cotter, P.R.2
-
26
-
-
84928834994
-
If we are what we have, what are we when we don't have?
-
Dawson, S. and Bamossy, G. (1991), "If we are what we have, what are we when we don't have?" in Journal of Social Behavior and Personality, Vol. 6, No. 6, pp. 363-84.
-
(1991)
Journal of Social Behavior and Personality
, vol.6
, Issue.6
, pp. 363-384
-
-
Dawson, S.1
Bamossy, G.2
-
27
-
-
0344218448
-
Defining a 'brand': Beyond the literature with experts' interpretations
-
De Chernatony, L. and Riley, F.D. (1998), "Defining a 'brand': beyond the literature with experts' interpretations" in Journal of Marketing Management, Vol. 14, No. 5, pp. 417-43.
-
(1998)
Journal of Marketing Management
, vol.14
, Issue.5
, pp. 417-443
-
-
de Chernatony, L.1
Riley, F.D.2
-
28
-
-
0037294911
-
Inducing word-of-mouth by eliciting surprise - a pilot investigation
-
Derbaix, C. and Vanhamme, J. (2003), "Inducing word-of-mouth by eliciting surprise - a pilot investigation" in Journal of Economic Psychology, Vol. 24, pp. 99-116.
-
(2003)
Journal of Economic Psychology
, vol.24
, pp. 99-116
-
-
Derbaix, C.1
Vanhamme, J.2
-
29
-
-
77951516228
-
Customer loyalty: Toward an integrated conceptual framework
-
Dick, A.S. and Basu, K. (1994), "Customer loyalty: toward an integrated conceptual framework" in Journal of the Academy of Marketing Science, Vol. 22, No. 2, pp. 99-113.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.2
, pp. 99-113
-
-
Dick, A.S.1
Basu, K.2
-
30
-
-
0001951371
-
Store atmosphere: An environmental psychology approach
-
Donovan, R.J. and Rossiter, J.R. (1982), "Store atmosphere: an environmental psychology approach" in Journal of Retailing, Vol. 58, pp. 34-57.
-
(1982)
Journal of Retailing
, vol.58
, pp. 34-57
-
-
Donovan, R.J.1
Rossiter, J.R.2
-
31
-
-
0000672704
-
Store atmosphere and purchasing behavior
-
Donovan, R.J., Rossiter, J.R., Marcoolyn, G. and Nesdale, A. (1994), "Store atmosphere and purchasing behavior" in Journal of Retailing, Vol. 70, No. 3, pp. 283-94.
-
(1994)
Journal of Retailing
, vol.70
, Issue.3
, pp. 283-294
-
-
Donovan, R.J.1
Rossiter, J.R.2
Marcoolyn, G.3
Nesdale, A.4
-
32
-
-
33745776845
-
Utility theory
-
Earl, P.E., Kemp, S. (Eds.), Edward Elgar, Cheltenham
-
Endres, A,M. (1999), "Utility theory" in Earl, P.E. and Kemp, S. (Eds.), The Elgar Companion to Consumer Research and Economic Psychology, Edward Elgar, Cheltenham, pp. 599-604.
-
(1999)
The Elgar Companion to Consumer Research and Economic Psychology
, pp. 599-604
-
-
Endres, A.M.1
-
33
-
-
0000742377
-
The role of affect in marketing
-
Erevelles, S. (1998), "The role of affect in marketing" in Journal of Business Research, Vol. 42, No. 3, pp. 199-215.
-
(1998)
Journal of Business Research
, vol.42
, Issue.3
, pp. 199-215
-
-
Erevelles, S.1
-
34
-
-
0036942422
-
Does material well-being affect non-material well-being
-
Ferriss, A.L. (2002), "Does material well-being affect non-material well-being" in Social Indicators Research, Vol. 60, pp. 275-80.
-
(2002)
Social Indicators Research
, vol.60
, pp. 275-280
-
-
Ferriss, A.L.1
-
36
-
-
0003551671
-
-
Addison-Wesley Publishing, Reading, MA
-
Fishbein, M. and Ajzen, I. (1975), Beliefs, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison-Wesley Publishing, Reading, MA.
-
(1975)
Beliefs, Attitude, Intention, and Behavior: An Introduction to Theory and Research
-
-
Fishbein, M.1
Ajzen, I.2
-
37
-
-
0002469577
-
A national customer satisfaction barometer: The Swedish experience
-
Fornell, C. (1992), "A national customer satisfaction barometer: the Swedish experience" in Journal of Marketing, Vol. 56, pp. 6-21.
-
(1992)
Journal of Marketing
, vol.56
, pp. 6-21
-
-
Fornell, C.1
-
38
-
-
0030518346
-
The American Customer Satisfaction Index: Nature, purpose, and findings
-
Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J. and Bryant, B.E. (1996), "The American Customer Satisfaction Index: nature, purpose, and findings" in Journal of Marketing, Vol. 60, pp. 7-18.
-
(1996)
Journal of Marketing
, vol.60
, pp. 7-18
-
-
Fornell, C.1
Johnson, M.D.2
Anderson, E.W.3
Cha, J.4
Bryant, B.E.5
-
39
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error" in Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
40
-
-
43849084894
-
Under pressure: Clean your foodservice equipment with care
-
Foster, F.J. (1997), "Under pressure: clean your foodservice equipment with care" in Nation's Restaurant News, Vol. 31, No. 32, pp. 98-9.
-
(1997)
Nation's Restaurant News
, vol.31
, Issue.32
, pp. 98-99
-
-
Foster, F.J.1
-
41
-
-
0031521523
-
Reviving brand loyalty: A reconceptualization within the framework of consumer-brand relationships
-
Fournier, S. and Yao, J.L. (1997), "Reviving brand loyalty: a reconceptualization within the framework of consumer-brand relationships" in International Journal of Research in Marketing, Vol. 14, pp. 451-72.
-
(1997)
International Journal of Research in Marketing
, vol.14
, pp. 451-472
-
-
Fournier, S.1
Yao, J.L.2
-
42
-
-
32044466720
-
Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students' travel behavior
-
Gallarza, M.G. and Saura, I.G. (2006), "Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students' travel behavior" in Tourism Management, Vol. 27, No. 3, pp. 437-52.
-
(2006)
Tourism Management
, vol.27
, Issue.3
, pp. 437-452
-
-
Gallarza, M.G.1
Saura, I.G.2
-
43
-
-
84859700123
-
Consumer well-being (CWB): The effects of self-image congruence, brand-community belongingness, brand loyalty, and consumption recency
-
Grzeskowiak, S. and Sirgy, M.J. (2007), "Consumer well-being (CWB): the effects of self-image congruence, brand-community belongingness, brand loyalty, and consumption recency" in Applied Research Quality Life, Vol. 2, pp. 289-304.
-
(2007)
Applied Research Quality Life
, vol.2
, pp. 289-304
-
-
Grzeskowiak, S.1
Sirgy, M.J.2
-
44
-
-
33750725445
-
Housing well-being: Developing and validating a measure
-
Grzeskowiak, S., Sirgy, M.J., Lee, D.J. and Claiborne, C.B. (2006), "Housing well-being: developing and validating a measure" in Social Indicators Research, Vol. 79, pp. 503-41.
-
(2006)
Social Indicators Research
, vol.79
, pp. 503-541
-
-
Grzeskowiak, S.1
Sirgy, M.J.2
Lee, D.J.3
Claiborne, C.B.4
-
45
-
-
71549138071
-
Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants
-
Ha, J. and Jang, S. (2010), "Perceived values, satisfaction, and behavioral intentions: the role of familiarity in Korean restaurants" in International Journal of Hospitality Management, Vol. 29, No. 1, pp. 2-13.
-
(2010)
International Journal of Hospitality Management
, vol.29
, Issue.1
, pp. 2-13
-
-
Ha, J.1
Jang, S.2
-
46
-
-
0003506109
-
-
Prentice Hall, Upper Saddle River, NJ
-
Hair, J.F. Jr, Anderson, R.E., Tatham, R.L. and Black, W.C. (1998), Multivariate Data Analysis, Prentice Hall, Upper Saddle River, NJ.
-
(1998)
Multivariate Data Analysis
-
-
Hair Jr., J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
47
-
-
85118133402
-
Customer repurchase intention: A general structural equation model
-
Hellier, P.K., Geursen, G.M. and Rickard, J.A. (2003), "Customer repurchase intention: a general structural equation model" in European Journal of Marketing, Vol. 37, Nos 11/12, pp. 1762-800.
-
(2003)
European Journal of Marketing
, vol.37
, Issue.11-12
, pp. 1762-1800
-
-
Hellier, P.K.1
Geursen, G.M.2
Rickard, J.A.3
-
48
-
-
34047240368
-
Delighted consumers buy again
-
Hicks, J.M., Page, T.J., Behe, B.K., Dennis, J.H. and Fernandez, R.T. (2005), "Delighted consumers buy again" in Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 18, pp. 94-104.
-
(2005)
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
, vol.18
, pp. 94-104
-
-
Hicks, J.M.1
Page, T.J.2
Behe, B.K.3
Dennis, J.H.4
Fernandez, R.T.5
-
49
-
-
0002126713
-
The experiential aspects of consumption: Consumer fantasies, feelings and fun
-
Holbrook, M.B. and Hirschman, E.C. (1982), "The experiential aspects of consumption: consumer fantasies, feelings and fun" in Journal of Consumer Research, Vol. 9, pp. 132-40.
-
(1982)
Journal of Consumer Research
, vol.9
, pp. 132-140
-
-
Holbrook, M.B.1
Hirschman, E.C.2
-
50
-
-
67349086436
-
Creating a model of customer equity for chain restaurant brand formation
-
Hyun, S. (2009), "Creating a model of customer equity for chain restaurant brand formation" in International Journal of Hospitality Management, Vol. 29, No. 4, pp. 529-39.
-
(2009)
International Journal of Hospitality Management
, vol.29
, Issue.4
, pp. 529-539
-
-
Hyun, S.1
-
51
-
-
77951821989
-
Predictors of relationship quality and loyalty in the chain restaurant industry
-
Hyun, S. (2010), "Predictors of relationship quality and loyalty in the chain restaurant industry" in Cornell Hospitality Quarterly, Vol. 51, No. 2, pp. 251-67.
-
(2010)
Cornell Hospitality Quarterly
, vol.51
, Issue.2
, pp. 251-267
-
-
Hyun, S.1
-
52
-
-
79955158244
-
The impact of advertising on patrons' emotional responses, perceived value, and behavioral intentions in the chain restaurant industry: The moderating role of advertising-induced arousal
-
Hyun, S., Kim, W. and Lee, M. (2011), "The impact of advertising on patrons' emotional responses, perceived value, and behavioral intentions in the chain restaurant industry: the moderating role of advertising-induced arousal" in International Journal of Hospitality Management, Vol. 30, No. 3, pp. 689-700.
-
(2011)
International Journal of Hospitality Management
, vol.30
, Issue.3
, pp. 689-700
-
-
Hyun, S.1
Kim, W.2
Lee, M.3
-
53
-
-
0442325773
-
Customer service, repurchase intentions, market orientation and firm performance in the channel
-
unpublished doctoral thesis, Ohio State University, Columbus, OH
-
Innis, D.E. (1991), "Customer service, repurchase intentions, market orientation and firm performance in the channel", unpublished doctoral thesis, Ohio State University, Columbus, OH.
-
(1991)
-
-
Innis, D.E.1
-
54
-
-
79960048324
-
Effects of authentic atmospherics in ethnic restaurants: Investigating Chinese restaurants
-
Jang, S.C., Liu, Y. and Namkung, Y. (2011), "Effects of authentic atmospherics in ethnic restaurants: investigating Chinese restaurants" in International Journal of Contemporary Hospitality Management, Vol. 23, No. 5, pp. 662-80.
-
(2011)
International Journal of Contemporary Hospitality Management
, vol.23
, Issue.5
, pp. 662-680
-
-
Jang, S.C.1
Liu, Y.2
Namkung, Y.3
-
55
-
-
33745793339
-
Communication and public perceptions of the quality of life
-
Sirgy, M.J., Samli, A.S. (Eds.), Quorum Books, Westport, CT
-
Jeffers, L.W. and Dobos, J. (1995), "Communication and public perceptions of the quality of life" in Sirgy, M.J. and Samli, A.S. (Eds.), New Dimensions on Marketing/Quality-of-Life Research, Quorum Books, Westport, CT, pp. 227-52.
-
(1995)
New Dimensions on Marketing/Quality-of-Life Research
, pp. 227-252
-
-
Jeffers, L.W.1
Dobos, J.2
-
56
-
-
33749044770
-
Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes
-
Jones, M.A., Reynolds, K.E. and Arnold, M.J. (2006), "Hedonic and utilitarian shopping value: investigating differential effects on retail outcomes" in Journal of Business Research, Vol. 59, pp. 974-81.
-
(2006)
Journal of Business Research
, vol.59
, pp. 974-981
-
-
Jones, M.A.1
Reynolds, K.E.2
Arnold, M.J.3
-
57
-
-
0001848840
-
Why satisfied customers defect
-
Jones, T.O. and Sasser, W.E. (1995), "Why satisfied customers defect" in Harvard Business Review, Vol. 73, No. 6, pp. 88-91.
-
(1995)
Harvard Business Review
, vol.73
, Issue.6
, pp. 88-91
-
-
Jones, T.O.1
Sasser, W.E.2
-
58
-
-
0004266342
-
-
Prentice Hall, Upper Saddle River, NJ, 2nd ed
-
Keller, K. (2003), Strategic Brand Management, 2nd ed., Prentice Hall, Upper Saddle River, NJ.
-
(2003)
Strategic Brand Management
-
-
Keller, K.1
-
59
-
-
67349262205
-
Multidimensional customer-based brand equity and its consequences in mid-priced hotels
-
Kim, W., Jin-Sun, B. and Kim, J.H. (2008), "Multidimensional customer-based brand equity and its consequences in mid-priced hotels" in Journal of Hospitality and Tourism Research, Vol. 32, No. 2, pp. 235-54.
-
(2008)
Journal of Hospitality and Tourism Research
, vol.32
, Issue.2
, pp. 235-254
-
-
Kim, W.1
Jin-Sun, B.2
Kim, J.H.3
-
60
-
-
2342422585
-
Measuring customer-based restaurant brand equity
-
Kim, W.G. and Kim, H. (2004), "Measuring customer-based restaurant brand equity" in Cornell Hotel and Restaurant Administration Quarterly, Vol. 45, No. 2, pp. 115-31.
-
(2004)
Cornell Hotel and Restaurant Administration Quarterly
, vol.45
, Issue.2
, pp. 115-131
-
-
Kim, W.G.1
Kim, H.2
-
61
-
-
84986165573
-
Consumer research in the restaurant environment, part 1: A conceptual model of dining satisfaction and return patronage
-
Kivela, J., Inbakaran, R. and Reece, J. (1999), "Consumer research in the restaurant environment, part 1: a conceptual model of dining satisfaction and return patronage" in International Journal of Contemporary Hospitality Management, Vol. 11, No. 5, pp. 205-22.
-
(1999)
International Journal of Contemporary Hospitality Management
, vol.11
, Issue.5
, pp. 205-222
-
-
Kivela, J.1
Inbakaran, R.2
Reece, J.3
-
62
-
-
84986169745
-
Preferential segmentation of restaurant attributes through conjoint analysis
-
Koo, L.C., Tao, K.C. and Yeung, J.H.C. (1999), "Preferential segmentation of restaurant attributes through conjoint analysis" in International Journal of Contemporary Hospitality Management, Vol. 11, No. 5, pp. 242-50.
-
(1999)
International Journal of Contemporary Hospitality Management
, vol.11
, Issue.5
, pp. 242-250
-
-
Koo, L.C.1
Tao, K.C.2
Yeung, J.H.C.3
-
63
-
-
0004079982
-
-
Prentice Hall, Upper Saddle River, NJ, 13th ed
-
Kotler, P. and Armstrong, G. (2010), Principles of Marketing, 13th ed., Prentice Hall, Upper Saddle River, NJ.
-
(2010)
Principles of Marketing
-
-
Kotler, P.1
Armstrong, G.2
-
64
-
-
0004289446
-
-
Prentice Hall, Upper Saddle River, NJ, 2nd ed
-
Kotler, P., Bowen, J. and Makens, J. (1998), Marketing for Hospitality and Tourism, 2nd ed., Prentice Hall, Upper Saddle River, NJ.
-
(1998)
Marketing for Hospitality and Tourism
-
-
Kotler, P.1
Bowen, J.2
Makens, J.3
-
65
-
-
79958725449
-
Effects of brand, price, and risk on customers' value perceptions and behavioral intentions in the restaurant industry
-
Kwun, J. and Oh, H. (2004), "Effects of brand, price, and risk on customers' value perceptions and behavioral intentions in the restaurant industry" in Journal of Hospitality Leisure and Marketing, Vol. 11, No. 1, pp. 31-49.
-
(2004)
Journal of Hospitality Leisure and Marketing
, vol.11
, Issue.1
, pp. 31-49
-
-
Kwun, J.1
Oh, H.2
-
66
-
-
21244467865
-
'I' versus 'we': How individualists and collectivists use information sources to formulate their service expectations
-
LaRoche, M., Kalamas, M. and Cleveland, M. (2005), "'I' versus 'we': how individualists and collectivists use information sources to formulate their service expectations" in International Marketing Review, Vol. 22, No. 3, pp. 279-308.
-
(2005)
International Marketing Review
, vol.22
, Issue.3
, pp. 279-308
-
-
LaRoche, M.1
Kalamas, M.2
Cleveland, M.3
-
67
-
-
43849086062
-
How do Mainland Chinese travelers choose restaurants in Hong Kong? An exploratory study of individual visit scheme travelers and packaged travelers
-
Law, R., To, T. and Goh, C. (2008), "How do Mainland Chinese travelers choose restaurants in Hong Kong? An exploratory study of individual visit scheme travelers and packaged travelers" in International Journal of Hospitality Management, Vol. 27, No. 3, pp. 346-54.
-
(2008)
International Journal of Hospitality Management
, vol.27
, Issue.3
, pp. 346-354
-
-
Law, R.1
To, T.2
Goh, C.3
-
68
-
-
36048986801
-
International quality-of-life orientation: The construct, its antecedents, and consequences
-
Lee, D.J., Sirgy, M.J. and Su, C. (1998), "International quality-of-life orientation: the construct, its antecedents, and consequences" in Research in Marketing, Vol. 14, pp. 151-84.
-
(1998)
Research in Marketing
, vol.14
, pp. 151-184
-
-
Lee, D.J.1
Sirgy, M.J.2
Su, C.3
-
69
-
-
85010943996
-
Developing a subjective measure of consumer well-being
-
Lee, D.J., Sirgy, M.J., Larsen, V. and Wright, N.D. (2002), "Developing a subjective measure of consumer well-being" in Journal of Macromarketing, Vol. 22, No. 2, pp. 158-69.
-
(2002)
Journal of Macromarketing
, vol.22
, Issue.2
, pp. 158-169
-
-
Lee, D.J.1
Sirgy, M.J.2
Larsen, V.3
Wright, N.D.4
-
70
-
-
84990350732
-
Quality-of-life (QOL) marketing: Proposed antecedents and consequences
-
Lee, D.J. and Sirgy, M.J. (2004), "Quality-of-life (QOL) marketing: proposed antecedents and consequences" in Journal of Macromarketing, Vol. 24, pp. 44-58.
-
(2004)
Journal of Macromarketing
, vol.24
, pp. 44-58
-
-
Lee, D.J.1
Sirgy, M.J.2
-
71
-
-
79551476675
-
What drives word-of-mouth in restaurants?
-
Longart, P. (2010), "What drives word-of-mouth in restaurants?" in International Journal of Hospitality Management, Vol. 22, No. 1, pp. 121-8.
-
(2010)
International Journal of Hospitality Management
, vol.22
, Issue.1
, pp. 121-128
-
-
Longart, P.1
-
72
-
-
34250306020
-
Corporate brand image, satisfaction and store loyalty: A study of the store as a brand, store brands, and manufacturer brands
-
Martenson, R. (2007), "Corporate brand image, satisfaction and store loyalty: a study of the store as a brand, store brands, and manufacturer brands" in International Journal of Retail and Distribution Management, Vol. 35, No. 7, pp. 544-55.
-
(2007)
International Journal of Retail and Distribution Management
, vol.35
, Issue.7
, pp. 544-555
-
-
Martenson, R.1
-
73
-
-
33745769650
-
Well-being
-
Earl, P.E., Kemp, S. (Eds.), Edward Elgar, Cheltenham
-
MacFadyen, A.J. (1999), "Well-being" in Earl, P.E. and Kemp, S. (Eds.), The Elgar Companion to Consumer Research and Economic Psychology, Edward Elgar, Cheltenham, pp. 615-9.
-
(1999)
The Elgar Companion to Consumer Research and Economic Psychology
, pp. 615-619
-
-
MacFadyen, A.J.1
-
74
-
-
50149113064
-
Developing a measure that captures elderly's well-being in local marketplace transactions
-
Meadow, H.L. and Sirgy, M.J. (2008), "Developing a measure that captures elderly's well-being in local marketplace transactions" in Applied Research Quality Life, Vol. 3, pp. 63-80.
-
(2008)
Applied Research Quality Life
, vol.3
, pp. 63-80
-
-
Meadow, H.L.1
Sirgy, M.J.2
-
75
-
-
0035114982
-
Ethnicity, modern prejudice and the quality of life
-
Michalos, A.C. and Zumbo, B.D. (2001), "Ethnicity, modern prejudice and the quality of life" in Social Indicators Research, Vol. 53, pp. 189-222.
-
(2001)
Social Indicators Research
, vol.53
, pp. 189-222
-
-
Michalos, A.C.1
Zumbo, B.D.2
-
76
-
-
0000292017
-
Are product attribute beliefs the only mediator of advertising effects on brand attitude?
-
Mitchell, A. and Olson, J. (1981), "Are product attribute beliefs the only mediator of advertising effects on brand attitude?" in Journal of Marketing Research, Vol. 18, pp. 318-32.
-
(1981)
Journal of Marketing Research
, vol.18
, pp. 318-332
-
-
Mitchell, A.1
Olson, J.2
-
77
-
-
0001324872
-
Involvement: A potentially important mediator of consumer behavior
-
Wilkie, W.L. (Ed.), Association for Consumer Research, Provo, UT
-
Mitchell, A.A. (1979), "Involvement: a potentially important mediator of consumer behavior" in Wilkie, W.L. (Ed.), Advances in Consumer Research, Vol. 6, Association for Consumer Research, Provo, UT, pp. 191-5.
-
(1979)
Advances in Consumer Research
, vol.6
, pp. 191-195
-
-
Mitchell, A.A.1
-
78
-
-
84920657164
-
Measuring purchase-decision involvement
-
Mittal, B. (1989), "Measuring purchase-decision involvement" in Psychology & Marketing, Vol. 6, pp. 147-63.
-
(1989)
Psychology & Marketing
, vol.6
, pp. 147-163
-
-
Mittal, B.1
-
80
-
-
0002315634
-
An expected restaurant typology
-
Muller, C.C. and Woods, R.H. (1994), "An expected restaurant typology" in Cornell Hotel and Restaurant Administration Quarterly, Vol. 35, No. 3, pp. 27-37.
-
(1994)
Cornell Hotel and Restaurant Administration Quarterly
, vol.35
, Issue.3
, pp. 27-37
-
-
Muller, C.C.1
Woods, R.H.2
-
81
-
-
33646196476
-
Toward consumer wellbeing: Consumer socialization effects of work experience
-
Sirgy, M.J., Meadow, H.L., Rahtz, D., Samli, A.C. (Eds.), Academy of Marketing Science, Dekalb, IL
-
Nakano, N., MacDonald, M. and Douthitt, R. (1995), "Toward consumer wellbeing: consumer socialization effects of work experience" in Sirgy, M.J., Meadow, H.L., Rahtz, D. and Samli, A.C. (Eds.), Developments in Quality-of-life Studies in Marketing, Academy of Marketing Science, Dekalb, IL, pp. 107-11.
-
(1995)
Developments in Quality-of-Life Studies in Marketing
, pp. 107-111
-
-
Nakano, N.1
MacDonald, M.2
Douthitt, R.3
-
82
-
-
41549156127
-
Are highly satisfied restaurant customers really different? A quality perception perspective
-
Namkung, Y. and Jang, S.C. (2008), "Are highly satisfied restaurant customers really different? A quality perception perspective" in International Journal of Contemporary Hospitality Management, Vol. 20, No. 2, pp. 142-55.
-
(2008)
International Journal of Contemporary Hospitality Management
, vol.20
, Issue.2
, pp. 142-155
-
-
Namkung, Y.1
Jang, S.C.2
-
83
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
Oliver, R.L. (1980), "A cognitive model of the antecedents and consequences of satisfaction decisions" in Journal of Marketing Research, Vol. 17, pp. 460-9.
-
(1980)
Journal of Marketing Research
, vol.17
, pp. 460-469
-
-
Oliver, R.L.1
-
84
-
-
0002757343
-
Measurement and evaluation of satisfaction processes in retail settings
-
Oliver, R.L. (1981), "Measurement and evaluation of satisfaction processes in retail settings" in Journal of Retailing, Vol. 57, No. 3, pp. 25-48.
-
(1981)
Journal of Retailing
, vol.57
, Issue.3
, pp. 25-48
-
-
Oliver, R.L.1
-
85
-
-
34247193676
-
Repurchase loyalty: The role of involvement and satisfaction
-
Olsen, S.O. (2007), "Repurchase loyalty: the role of involvement and satisfaction" in Psychology & Marketing, Vol. 24, pp. 315-41.
-
(2007)
Psychology & Marketing
, vol.24
, pp. 315-341
-
-
Olsen, S.O.1
-
86
-
-
68549130528
-
The product innovation process of quick-service restaurant chains
-
Ottenbacher, M.C. and Harrington, R.J. (2009), "The product innovation process of quick-service restaurant chains" in International Journal of Contemporary Hospitality Management, Vol. 21, No. 5, pp. 523-41.
-
(2009)
International Journal of Contemporary Hospitality Management
, vol.21
, Issue.5
, pp. 523-541
-
-
Ottenbacher, M.C.1
Harrington, R.J.2
-
87
-
-
1142303134
-
Efficient or enjoyable? Consumer values of eating-out and fast food restaurant consumption in Korea
-
Park, C. (2004), "Efficient or enjoyable? Consumer values of eating-out and fast food restaurant consumption in Korea" in International Journal of Hospitality Management, Vol. 23, pp. 87-94.
-
(2004)
International Journal of Hospitality Management
, vol.23
, pp. 87-94
-
-
Park, C.1
-
88
-
-
36049029311
-
Consumer attitude toward marketing and subjective quality of life in the context of a developing country
-
Peterson, M. and Ekici, A. (2007), "Consumer attitude toward marketing and subjective quality of life in the context of a developing country" in Journal of Macromarketing, Vol. 27, No. 4, pp. 350-9.
-
(2007)
Journal of Macromarketing
, vol.27
, Issue.4
, pp. 350-359
-
-
Peterson, M.1
Ekici, A.2
-
89
-
-
0000428577
-
Central and peripheral routes to advertising effectiveness: The moderating role of involvement
-
Petty, R., Cacioppo, J. and Schumann, D. (1983), "Central and peripheral routes to advertising effectiveness: the moderating role of involvement" in Journal of Consumer Research, Vol. 10, pp. 135-46.
-
(1983)
Journal of Consumer Research
, vol.10
, pp. 135-146
-
-
Petty, R.1
Cacioppo, J.2
Schumann, D.3
-
90
-
-
85133004179
-
The value concept and relationship marketing
-
Ravald, A. and Grönroos, C. (1996), "The value concept and relationship marketing" in European Journal of Marketing, Vol. 30, No. 2, pp. 19-30.
-
(1996)
European Journal of Marketing
, vol.30
, Issue.2
, pp. 19-30
-
-
Ravald, A.1
Grönroos, C.2
-
92
-
-
0002305586
-
Media, materialism, and human happiness
-
Wallendorf, M., Anderson, O. (Eds.), Association for Consumer Research, Provo, UT
-
Richins, M.L. (1987), "Media, materialism, and human happiness" in Wallendorf, M. and Anderson, O. (Eds.), Advances in Consumer Research, Association for Consumer Research, Provo, UT, pp. 352-6.
-
(1987)
Advances in Consumer Research
, pp. 352-356
-
-
Richins, M.L.1
-
93
-
-
0042291027
-
A consumer value orientation for materialism and its measurement: Scale development and validation
-
Richins, M.L. and Dawson, S. (1992), "A consumer value orientation for materialism and its measurement: scale development and validation" in Journal of Consumer Research, Vol. 19, pp. 303-16.
-
(1992)
Journal of Consumer Research
, vol.19
, pp. 303-316
-
-
Richins, M.L.1
Dawson, S.2
-
94
-
-
1842661190
-
The nomological net of perceived service quality
-
Roest, H. and Pieters, R. (1997), "The nomological net of perceived service quality" in International Journal of Service Industry Management, Vol. 8, No. 4, pp. 336-51.
-
(1997)
International Journal of Service Industry Management
, vol.8
, Issue.4
, pp. 336-351
-
-
Roest, H.1
Pieters, R.2
-
95
-
-
35348927459
-
Involvement, satisfaction, and brand loyalty in a small business services setting
-
Russell-Bennett, R., McColl-Kennedy, J.R. and Coote, L.V. (2007), "Involvement, satisfaction, and brand loyalty in a small business services setting" in Journal of Business Research, Vol. 60, pp. 1253-60.
-
(2007)
Journal of Business Research
, vol.60
, pp. 1253-1260
-
-
Russell-Bennett, R.1
McColl-Kennedy, J.R.2
Coote, L.V.3
-
96
-
-
77951460752
-
Relationships among hedonic and utilitarian values, satisfaction, and behavioral intentions in the fast-casual restaurant industry
-
Ryu, K., Han, H. and Jang, S. (2010), "Relationships among hedonic and utilitarian values, satisfaction, and behavioral intentions in the fast-casual restaurant industry" in International Journal of Contemporary Hospitality Management, Vol. 22, No. 3, pp. 416-32.
-
(2010)
International Journal of Contemporary Hospitality Management
, vol.22
, Issue.3
, pp. 416-432
-
-
Ryu, K.1
Han, H.2
Jang, S.3
-
97
-
-
0034144979
-
Value priorities and subjective well-being: Direct relations and confruity effects
-
Sagiv, L. and Schwartz, S.H. (2000), "Value priorities and subjective well-being: direct relations and confruity effects" in European Journal of Social Psychology, Vol. 30, pp. 177-98.
-
(2000)
European Journal of Social Psychology
, vol.30
, pp. 177-198
-
-
Sagiv, L.1
Schwartz, S.H.2
-
98
-
-
84990361936
-
The Consumer Price Index and consumer wellbeing: Developing a fair measure
-
Samli, A.C. (2003), "The Consumer Price Index and consumer wellbeing: developing a fair measure" in Journal of Macromarketing, Vol. 23, No. 2, pp. 105-11.
-
(2003)
Journal of Macromarketing
, vol.23
, Issue.2
, pp. 105-111
-
-
Samli, A.C.1
-
99
-
-
0347266613
-
Measuring marketing contribution to quality of life
-
Samli, A.C. (Ed.), Quorum Books, Westport, CT
-
Samli, A.C., Sirgy, M.J. and Meadow, H.L. (1987), "Measuring marketing contribution to quality of life" in Samli, A.C. (Ed.), Marketing and the Quality-of-Life Interface, Quorum Books, Westport, CT, pp. 3-14.
-
(1987)
Marketing and the Quality-of-Life Interface
, pp. 3-14
-
-
Samli, A.C.1
Sirgy, M.J.2
Meadow, H.L.3
-
100
-
-
84992831434
-
The concept of perceived value: A systematic review of the research
-
Sánchez-Fernández, R. and Iniesta-Bonillo, M.Á. (2007), "The concept of perceived value: a systematic review of the research" in Marketing Theory, Vol. 7, No. 4, pp. 427-51.
-
(2007)
Marketing Theory
, vol.7
, Issue.4
, pp. 427-451
-
-
Sánchez-Fernández, R.1
Iniesta-Bonillo, M.A.2
-
101
-
-
0028752003
-
Development of measures to assess the extent to which an information technology application provides competitive advantage
-
Sethi, V. and King, W. (1994), "Development of measures to assess the extent to which an information technology application provides competitive advantage" in Management Science, Vol. 40, No. 12, pp. 1601-24.
-
(1994)
Management Science
, vol.40
, Issue.12
, pp. 1601-1624
-
-
Sethi, V.1
King, W.2
-
102
-
-
0034027461
-
A method for assessing residents' satisfaction with community-based services: A quality-of-life perspective
-
Sirgy, M.J., Rahtz, D., Cicic, M. and Underwood, R. (2000), "A method for assessing residents' satisfaction with community-based services: a quality-of-life perspective" in Social Indicators Research, Vol. 49, pp. 279-316.
-
(2000)
Social Indicators Research
, vol.49
, pp. 279-316
-
-
Sirgy, M.J.1
Rahtz, D.2
Cicic, M.3
Underwood, R.4
-
104
-
-
0035197542
-
Further validation of the Sirgy et al.'s measure of community quality of life
-
Sirgy, M.J. and Cornwell, T. (2001), "Further validation of the Sirgy et al.'s measure of community quality of life" in Social Indicators Research, Vol. 56, pp. 125-43.
-
(2001)
Social Indicators Research
, vol.56
, pp. 125-143
-
-
Sirgy, M.J.1
Cornwell, T.2
-
105
-
-
36048930251
-
Developing a measure of consumer well being in relation to personal transportation
-
Sirgy, M.J. and Lee, D.J. (2003), "Developing a measure of consumer well being in relation to personal transportation" in Yonsei Business Review, Vol. 40, pp. 73-101.
-
(2003)
Yonsei Business Review
, vol.40
, pp. 73-101
-
-
Sirgy, M.J.1
Lee, D.J.2
-
106
-
-
36048988375
-
Research in consumer well-being (CWB): Overview of the field and introduction to the Special Issue
-
Sirgy, M.J., Lee, D.J. and Rahtz, D. (2007), "Research in consumer well-being (CWB): overview of the field and introduction to the Special Issue" in Journal of Macromarketing, Vol. 27, No. 4, pp. 341-9.
-
(2007)
Journal of Macromarketing
, vol.27
, Issue.4
, pp. 341-349
-
-
Sirgy, M.J.1
Lee, D.J.2
Rahtz, D.3
-
107
-
-
85050832302
-
Developing a measure of internet well-being: Nomological (predictive) validation
-
Sirgy, M.J., Lee, D.J. and Bae, J. (2006), "Developing a measure of internet well-being: nomological (predictive) validation" in Social Indicator Research, Vol. 78, pp. 205-49.
-
(2006)
Social Indicator Research
, vol.78
, pp. 205-249
-
-
Sirgy, M.J.1
Lee, D.J.2
Bae, J.3
-
108
-
-
0032084441
-
A model of consumer perceptions and store loyalty intentions for a supermarket retailer
-
Sirohi, N., McLaughlin, E.W. and Wittink, D.R. (1998), "A model of consumer perceptions and store loyalty intentions for a supermarket retailer" in Journal of Retailing, Vol. 74, No. 2, pp. 223-45.
-
(1998)
Journal of Retailing
, vol.74
, Issue.2
, pp. 223-245
-
-
Sirohi, N.1
McLaughlin, E.W.2
Wittink, D.R.3
-
109
-
-
84986815896
-
Uncertainty orientation: Explaining differences in purchase involvement and external search
-
Smith, J.B. and Bristor, J.M. (1994), "Uncertainty orientation: explaining differences in purchase involvement and external search" in Psychology & Marketing, Vol. 11, pp. 587-607.
-
(1994)
Psychology & Marketing
, vol.11
, pp. 587-607
-
-
Smith, J.B.1
Bristor, J.M.2
-
110
-
-
84876874741
-
Customers' expectations factors in restaurants: The situation in Spain
-
Soriano, D.R. (2002), "Customers' expectations factors in restaurants: the situation in Spain" in International Journal of Quality and Reliability Management, Vol. 19, Nos 8/9, pp. 1055-68.
-
(2002)
International Journal of Quality and Reliability Management
, vol.19
, Issue.8-9
, pp. 1055-1068
-
-
Soriano, D.R.1
-
111
-
-
4444263860
-
Attribute beliefs and spending as antecedents to shopping value
-
Stoel, L., Wickliffe, V. and Lee, K.H. (2004), "Attribute beliefs and spending as antecedents to shopping value" in Journal of Business Research, Vol. 57, pp. 1067-73.
-
(2004)
Journal of Business Research
, vol.57
, pp. 1067-1073
-
-
Stoel, L.1
Wickliffe, V.2
Lee, K.H.3
-
112
-
-
33646407833
-
When brand attitudes affect the customer satisfaction-loyalty relation: The moderating role of product involvement
-
Suh, J.C. and Yi, Y.J. (2006), "When brand attitudes affect the customer satisfaction-loyalty relation: the moderating role of product involvement" in Journal of Consumer Psychology, Vol. 16, No. 2, pp. 145-55.
-
(2006)
Journal of Consumer Psychology
, vol.16
, Issue.2
, pp. 145-155
-
-
Suh, J.C.1
Yi, Y.J.2
-
113
-
-
84925929316
-
Consumer behavior and consumer well-being: An economist's digest
-
Suranyi-Unger, T. Jr (1981), "Consumer behavior and consumer well-being: an economist's digest" in Journal of Consumer Research, Vol. 8, pp. 132-43.
-
(1981)
Journal of Consumer Research
, vol.8
, pp. 132-143
-
-
Suranyi-Unger Jr., T.1
-
114
-
-
21144480121
-
The effects of mood, involvement, and quality of store experience on shopping intentions
-
Swinyard, W.R. (1993), "The effects of mood, involvement, and quality of store experience on shopping intentions" in Journal of Consumer Research, Vol. 20, No. 2, pp. 271-80.
-
(1993)
Journal of Consumer Research
, vol.20
, Issue.2
, pp. 271-280
-
-
Swinyard, W.R.1
-
115
-
-
0033092827
-
The role of perceived risk in the quality-value relationship: A study in a retail environment
-
Sweeny, J.C., Soutar, G.N. and Johnson, L.W. (1999), "The role of perceived risk in the quality-value relationship: a study in a retail environment" in Journal of Retailing, Vol. 75, No. 1, pp. 77-105.
-
(1999)
Journal of Retailing
, vol.75
, Issue.1
, pp. 77-105
-
-
Sweeny, J.C.1
Soutar, G.N.2
Johnson, L.W.3
-
116
-
-
23044524820
-
Customer satisfaction: A meta-analysis of the empirical evidence
-
Szymanski, D.M. and Henard, D.H. (2001), "Customer satisfaction: a meta-analysis of the empirical evidence" in Journal of the Academy of Marketing Science, Vol. 29, No. 1, pp. 16-35.
-
(2001)
Journal of the Academy of Marketing Science
, vol.29
, Issue.1
, pp. 16-35
-
-
Szymanski, D.M.1
Henard, D.H.2
-
117
-
-
27644473109
-
Subjective norms, attitudes and intentions of Finnish consumers in buying organic food
-
Tarkiainen, A. and Sundqvist, S. (2005), "Subjective norms, attitudes and intentions of Finnish consumers in buying organic food" in British Food Journal, Vol. 107, pp. 808-22.
-
(2005)
British Food Journal
, vol.107
, pp. 808-822
-
-
Tarkiainen, A.1
Sundqvist, S.2
-
118
-
-
12944254316
-
The ties that bind: Measuring the strength of consumers' emotional attachments to brands
-
Thomson, M., MacInns, D.J. and Park, W. (2005), "The ties that bind: measuring the strength of consumers' emotional attachments to brands" in Journal of Consumer Psychology, Vol. 15, No. 1, pp. 77-91.
-
(2005)
Journal of Consumer Psychology
, vol.15
, Issue.1
, pp. 77-91
-
-
Thomson, M.1
MacInns, D.J.2
Park, W.3
-
119
-
-
0002271779
-
Models of consumer satisfaction formation: An extension
-
Tse, D.K. and Peter, C.W. (1988), "Models of consumer satisfaction formation: an extension" in Journal of Marketing Research, Vol. 25, pp. 204-12.
-
(1988)
Journal of Marketing Research
, vol.25
, pp. 204-212
-
-
Tse, D.K.1
Peter, C.W.2
-
120
-
-
0002234548
-
Shopping satisfaction for domestic tourists
-
Turner, W.L. and Reisinger, Y. (2001), "Shopping satisfaction for domestic tourists" in Journal of Retailing and Consumer Services, Vol. 8, No. 1, pp. 15-27.
-
(2001)
Journal of Retailing and Consumer Services
, vol.8
, Issue.1
, pp. 15-27
-
-
Turner, W.L.1
Reisinger, Y.2
-
121
-
-
21844508928
-
Studies of individualism-collectivism: Effects on cooperation in groups
-
Wagner, J. III (1995), "Studies of individualism-collectivism: effects on cooperation in groups" in Academy of Management Journal, Vol. 38, No. 1, pp. 152-72.
-
(1995)
Academy of Management Journal
, vol.38
, Issue.1
, pp. 152-172
-
-
Wagner III, J.1
-
122
-
-
84965954629
-
Individualism-collectivism: Concept and measure
-
Wagner, J. III and Mock, M. (1986), "Individualism-collectivism: concept and measure" in Group and Organization Studies, Vol. 11, pp. 280-303.
-
(1986)
Group and Organization Studies
, vol.11
, pp. 280-303
-
-
Wagner III, J.1
Mock, M.2
-
123
-
-
0030527023
-
Retailing hedonic consumption: A model of sales promotion of a leisure service
-
Wakefield, K.L. and Barnes, J.H. (1996), "Retailing hedonic consumption: a model of sales promotion of a leisure service" in Journal of Retailing, Vol. 72, No. 4, pp. 409-27.
-
(1996)
Journal of Retailing
, vol.72
, Issue.4
, pp. 409-427
-
-
Wakefield, K.L.1
Barnes, J.H.2
-
124
-
-
84986120902
-
Quality of life case studies for university teaching in sustainable development
-
Yuan, L.L. (2001), "Quality of life case studies for university teaching in sustainable development" in International Journal of Sustainability in Higher Education, Vol. 2, No. 2, pp. 127-38.
-
(2001)
International Journal of Sustainability in Higher Education
, vol.2
, Issue.2
, pp. 127-138
-
-
Yuan, L.L.1
-
125
-
-
1242283754
-
Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services
-
Zeelenberg, M. and Pieters, R. (2004), "Beyond valence in customer dissatisfaction: a review and new findings on behavioral responses to regret and disappointment in failed services" in Journal of Business Research, Vol. 57, No. 4, pp. 445-55.
-
(2004)
Journal of Business Research
, vol.57
, Issue.4
, pp. 445-455
-
-
Zeelenberg, M.1
Pieters, R.2
-
126
-
-
0002667763
-
Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
-
Zeithaml, V.A. (1988), "Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence" in Journal of Marketing, Vol. 52, No. 3, pp. 2-22.
-
(1988)
Journal of Marketing
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
-
127
-
-
0030548125
-
The behavioral consequences of service quality
-
Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1996), "The behavioral consequences of service quality" in Journal of Marketing, Vol. 60, No. 2, pp. 31-46.
-
(1996)
Journal of Marketing
, vol.60
, Issue.2
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|