-
1
-
-
0037277182
-
E-satisfaction and e-loyalty: a contingency framework
-
Anderson R., Srinivasan S. E-satisfaction and e-loyalty: a contingency framework. Psychology & Marketing 2003, 20(2):123-138.
-
(2003)
Psychology & Marketing
, vol.20
, Issue.2
, pp. 123-138
-
-
Anderson, R.1
Srinivasan, S.2
-
2
-
-
0348164335
-
Dimensions of customer loyalty: separating friends from well-wishers
-
Baloglu S. Dimensions of customer loyalty: separating friends from well-wishers. Cornell Hotel and Restaurant Administrative Quarterly 2002, 43(1):47-59.
-
(2002)
Cornell Hotel and Restaurant Administrative Quarterly
, vol.43
, Issue.1
, pp. 47-59
-
-
Baloglu, S.1
-
3
-
-
10344220049
-
Experiences as a moderator of involvement and satisfaction on brand loyalty in a business-to business setting
-
Bennett R., Hartel C., McColl-Kennedy J. Experiences as a moderator of involvement and satisfaction on brand loyalty in a business-to business setting. Industrial Marketing Management 2005, 34(1):97-107.
-
(2005)
Industrial Marketing Management
, vol.34
, Issue.1
, pp. 97-107
-
-
Bennett, R.1
Hartel, C.2
McColl-Kennedy, J.3
-
8
-
-
34848925537
-
An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels
-
Chitty B., Ward S., Chua C. An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels. Marketing Intelligence & Planning 2007, 25(6):563-580.
-
(2007)
Marketing Intelligence & Planning
, vol.25
, Issue.6
, pp. 563-580
-
-
Chitty, B.1
Ward, S.2
Chua, C.3
-
9
-
-
80053590923
-
Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry: an empirical analysis
-
Clemes M.D., Gan C., Ren M. Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry: an empirical analysis. Journal of Hospitality and Tourism Research 2010, 35(4):530-568.
-
(2010)
Journal of Hospitality and Tourism Research
, vol.35
, Issue.4
, pp. 530-568
-
-
Clemes, M.D.1
Gan, C.2
Ren, M.3
-
10
-
-
84877131894
-
-
Deloitte Consumer Survey, , June 5. Business travelers are starting to demand green lodging. Retrieved from .
-
Deloitte Consumer Survey, 2008, June 5. Business travelers are starting to demand green lodging. Retrieved from http://www.accountingweb.com/item/105293.
-
(2008)
-
-
-
11
-
-
84877143538
-
Deflating a myth
-
Retrieved from .
-
Dolliver, M., 2008. Deflating a myth. Retrieved from http://www.adweek.com/.
-
(2008)
-
-
Dolliver, M.1
-
12
-
-
33751219884
-
The relative strength of affective commitment in securing loyalty in service relationships
-
Evanschitsky H., Iyer G.R., Plassmann H., Niessing J., Meffert H. The relative strength of affective commitment in securing loyalty in service relationships. Journal of Business Research 2006, 59(12):1207-1213.
-
(2006)
Journal of Business Research
, vol.59
, Issue.12
, pp. 1207-1213
-
-
Evanschitsky, H.1
Iyer, G.R.2
Plassmann, H.3
Niessing, J.4
Meffert, H.5
-
13
-
-
0003551671
-
-
Addision-Wesley, Reading, PA
-
Fishbein M., Ajzen I. Belief, attitude, intention and behavior: An introduction to theory and research 1975, Addision-Wesley, Reading, PA.
-
(1975)
Belief, attitude, intention and behavior: An introduction to theory and research
-
-
Fishbein, M.1
Ajzen, I.2
-
14
-
-
78649428406
-
Who's reading the label? Millenials' use of environmental product labels
-
Furlow N., Knott C. Who's reading the label? Millenials' use of environmental product labels. Journal of Applied Business and Economics. 2009, 10(3):1-12.
-
(2009)
Journal of Applied Business and Economics.
, vol.10
, Issue.3
, pp. 1-12
-
-
Furlow, N.1
Knott, C.2
-
15
-
-
80053948653
-
Positive emotions: the connection between customer quality evaluations and loyalty
-
Gracia E., Bakker A.B., Grau R.M. Positive emotions: the connection between customer quality evaluations and loyalty. Cornell Hospitality Quarterly 2011, 52(4):458-465.
-
(2011)
Cornell Hospitality Quarterly
, vol.52
, Issue.4
, pp. 458-465
-
-
Gracia, E.1
Bakker, A.B.2
Grau, R.M.3
-
16
-
-
47249126771
-
Service loyalty: an integrative model and examination across service contexts
-
Han X., Kwortnik R.J., Wang C. Service loyalty: an integrative model and examination across service contexts. Journal of Service Research 2008, 11:22-42.
-
(2008)
Journal of Service Research
, vol.11
, pp. 22-42
-
-
Han, X.1
Kwortnik, R.J.2
Wang, C.3
-
17
-
-
67349179796
-
Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in customers' eco-friendly decision-making process
-
Han H., Hsu L., Lee J. Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in customers' eco-friendly decision-making process. International Journal of Hospitality Management 2009, 28(4):519-528.
-
(2009)
International Journal of Hospitality Management
, vol.28
, Issue.4
, pp. 519-528
-
-
Han, H.1
Hsu, L.2
Lee, J.3
-
20
-
-
42749089481
-
Socio-environmentally responsible hotel business: do tourists to Penang Island, Malaysia care?
-
Kasim A. Socio-environmentally responsible hotel business: do tourists to Penang Island, Malaysia care?. Journal of Hospitality & Leisure Marketing 2004, 11(4):5-28.
-
(2004)
Journal of Hospitality & Leisure Marketing
, vol.11
, Issue.4
, pp. 5-28
-
-
Kasim, A.1
-
21
-
-
38849160395
-
BESR in the hotel sector: a look at tourists' propensity towards environment
-
Kasim A. BESR in the hotel sector: a look at tourists' propensity towards environment. International Journal of Hospitality & Tourism Administration 2004, 5(2):61-83.
-
(2004)
International Journal of Hospitality & Tourism Administration
, vol.5
, Issue.2
, pp. 61-83
-
-
Kasim, A.1
-
22
-
-
67349262205
-
Multidimensional customer-based brand equity and its consequences in mid-priced hotels
-
Kim W.G., Jin-Sun B., Kim H.J. Multidimensional customer-based brand equity and its consequences in mid-priced hotels. Journal of Hospitality and Tourism Research 2008, 32(2):235-254.
-
(2008)
Journal of Hospitality and Tourism Research
, vol.32
, Issue.2
, pp. 235-254
-
-
Kim, W.G.1
Jin-Sun, B.2
Kim, H.J.3
-
23
-
-
77958450131
-
Intention to pay conventional hotel prices at a green hotel: a modification of the theory of planned behavior
-
Kim Y., Han H. Intention to pay conventional hotel prices at a green hotel: a modification of the theory of planned behavior. Journal of Sustainable Tourism 2010, 18(8):997-1014.
-
(2010)
Journal of Sustainable Tourism
, vol.18
, Issue.8
, pp. 997-1014
-
-
Kim, Y.1
Han, H.2
-
24
-
-
3042609508
-
Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context
-
Lam S., Shankar V., Krishna Erramilli M., Murthy B. Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context. Journal of the Academy of Marketing Science 2004, 32(3):293-311.
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, Issue.3
, pp. 293-311
-
-
Lam, S.1
Shankar, V.2
Krishna Erramilli, M.3
Murthy, B.4
-
25
-
-
0001517029
-
A new approach to consumer theory
-
Lancaster K. A new approach to consumer theory. Journal of Political Economy 1966, 74(2):132-157.
-
(1966)
Journal of Political Economy
, vol.74
, Issue.2
, pp. 132-157
-
-
Lancaster, K.1
-
26
-
-
77949334091
-
Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment
-
Lee J., Back K. Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment. Journal of Travel and Tourism Marketing 2010, 27(2):132-145.
-
(2010)
Journal of Travel and Tourism Marketing
, vol.27
, Issue.2
, pp. 132-145
-
-
Lee, J.1
Back, K.2
-
27
-
-
77955751233
-
Understanding how consumers view green hotels: how a hotel's green image can influence behavioural intentions
-
Lee J., Hsu L., Han H., Kim Y. Understanding how consumers view green hotels: how a hotel's green image can influence behavioural intentions. Journal of Sustainable Tourism 2010, 18(7):901-914.
-
(2010)
Journal of Sustainable Tourism
, vol.18
, Issue.7
, pp. 901-914
-
-
Lee, J.1
Hsu, L.2
Han, H.3
Kim, Y.4
-
28
-
-
84949232789
-
Green growth, travelsism, and the pursuit of happiness
-
The Travel & Tourism Competitiveness Report 2011, p. Retrieved from .
-
Lipman, G., Vorster, S., 2011. Green growth, travelsism, and the pursuit of happiness. The Travel & Tourism Competitiveness Report 2011, p. 77. Retrieved from http://www3.weforum.org/docs/WEF_TravelTourismCompetitiveness_Report_2011.pdf.
-
(2011)
, pp. 77
-
-
Lipman, G.1
Vorster, S.2
-
29
-
-
34547344303
-
Exploring consumer attitude and behaviour towards green practices in the lodging industry in India
-
Manaktola K., Jauhari V. Exploring consumer attitude and behaviour towards green practices in the lodging industry in India. International Journal of Contemporary Hospitality Management 2007, 19(5):364-377.
-
(2007)
International Journal of Contemporary Hospitality Management
, vol.19
, Issue.5
, pp. 364-377
-
-
Manaktola, K.1
Jauhari, V.2
-
31
-
-
77953560225
-
Environmental management practices in US hotels
-
Retrieved from .
-
Mensah, I., 2004. Environmental management practices in US hotels. Retrieved from http://www.hotel-online.com/News/PR2004%202nd/May04EnvironmentalPractices.html.
-
(2004)
-
-
Mensah, I.1
-
33
-
-
79960316165
-
Hotel guests' preferences for green guest room attributes
-
Millar M., Baloglu S. Hotel guests' preferences for green guest room attributes. Cornell Hospitality Quarterly 2011, 52(3):302-311.
-
(2011)
Cornell Hospitality Quarterly
, vol.52
, Issue.3
, pp. 302-311
-
-
Millar, M.1
Baloglu, S.2
-
36
-
-
84877106820
-
Perception of green hotels in the 21st century
-
Retrieved from
-
Ogbeide G.-C. Perception of green hotels in the 21st century. Journal of Tourism Insights 2012, 3(1). Retrieved from. http://scholarworks.gvsu.edu/jti/vol3/iss1/1.
-
(2012)
Journal of Tourism Insights
, vol.3
, Issue.1
-
-
Ogbeide, G.-C.1
-
37
-
-
0002757343
-
Measurement and evaluation of satisfaction processes in retail settings
-
Oliver R. Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing 1981, 57(3):25-48.
-
(1981)
Journal of Retailing
, vol.57
, Issue.3
, pp. 25-48
-
-
Oliver, R.1
-
38
-
-
0031227465
-
Customer delight: foundations, findings, and managerial insight
-
Oliver R. Customer delight: foundations, findings, and managerial insight. Journal of Retailing 1997, 73(3):311-336.
-
(1997)
Journal of Retailing
, vol.73
, Issue.3
, pp. 311-336
-
-
Oliver, R.1
-
39
-
-
2542496641
-
An examination of the relationship between golf travelers' satisfaction, perceived value and loyalty and their intensions to revisit
-
Petrick J.H., Backman S. An examination of the relationship between golf travelers' satisfaction, perceived value and loyalty and their intensions to revisit. Tourism Analysis 1999, 6(3):223-237.
-
(1999)
Tourism Analysis
, vol.6
, Issue.3
, pp. 223-237
-
-
Petrick, J.H.1
Backman, S.2
-
40
-
-
33751538353
-
Relationship quality as a predictor of B2B customer loyalty
-
Rauyruen P., Miller K.E. Relationship quality as a predictor of B2B customer loyalty. Journal of Business Research 2007, 60:21-31.
-
(2007)
Journal of Business Research
, vol.60
, pp. 21-31
-
-
Rauyruen, P.1
Miller, K.E.2
-
42
-
-
77951477070
-
Do hotels' "green" attributes contribute to customer satisfaction?
-
Robinot E., Giannelloni J.L. Do hotels' "green" attributes contribute to customer satisfaction?. Journal of Services Marketing 2010, 24(2):157-169.
-
(2010)
Journal of Services Marketing
, vol.24
, Issue.2
, pp. 157-169
-
-
Robinot, E.1
Giannelloni, J.L.2
-
45
-
-
84877140857
-
Multinomial logistic regression: basic relationships and complete problems
-
Retrieved from .
-
Schwab, J.A., 2002. Multinomial logistic regression: basic relationships and complete problems. Retrieved from http://www.utexas.edu/courses/schwab/sw388r7/SolvingProblems.
-
(2002)
-
-
Schwab, J.A.1
-
46
-
-
84863632417
-
Hotel guests' reactions to guest room sustainability initiatives
-
Susskind A., Verma R. Hotel guests' reactions to guest room sustainability initiatives. Cornell Hospitality Report 2011, 11(6):1.
-
(2011)
Cornell Hospitality Report
, vol.11
, Issue.6
, pp. 1
-
-
Susskind, A.1
Verma, R.2
-
47
-
-
0002677348
-
Product performance and consumer satisfaction: a new concept
-
Swan J.E., Combs L.J. Product performance and consumer satisfaction: a new concept. Journal of Marketing 1976, 40(2):25-33.
-
(1976)
Journal of Marketing
, vol.40
, Issue.2
, pp. 25-33
-
-
Swan, J.E.1
Combs, L.J.2
-
48
-
-
84869990965
-
Do travelers support green practices and sustainable development?
-
Tierney P., Hunt M., Latkova P. Do travelers support green practices and sustainable development?. Journal of Tourism Insights 2011, 2(2):1-17.
-
(2011)
Journal of Tourism Insights
, vol.2
, Issue.2
, pp. 1-17
-
-
Tierney, P.1
Hunt, M.2
Latkova, P.3
-
49
-
-
84877135886
-
-
Travel and Leisure, World's best top 10 cities. Retrieved from .
-
Travel and Leisure, 2010. World's best top 10 cities. Retrieved from http://www.travelandleisure.com/worldsbest/2010/cities.
-
(2010)
-
-
-
50
-
-
35548937905
-
Going green: decisional factors in small hospitality operations
-
Tzschentkea Nadia A. Going green: decisional factors in small hospitality operations. International Journal of Hospitality Management 2008, 27(1):126-133.
-
(2008)
International Journal of Hospitality Management
, vol.27
, Issue.1
, pp. 126-133
-
-
Tzschentkea, N.A.1
-
51
-
-
84877140114
-
-
U.S. Travel Association, 2009. American travelers more familiar with 'green travel' but unwilling to pay more to support it. Retrieved from .
-
U.S. Travel Association, 2009. American travelers more familiar with 'green travel' but unwilling to pay more to support it. Retrieved from http://www.ustravel.org/news/press-releases/american-travelers-more-familiar-green-travel.
-
-
-
-
52
-
-
84873801747
-
The staying power of sustainability: balancing opportunity and risk in the hospitality industry
-
Retrieved from .
-
Weissenberg, A., Redington, N., Kutyla, D., 2008. The staying power of sustainability: balancing opportunity and risk in the hospitality industry. Retrieved from http://www.deloitte.com/.
-
(2008)
-
-
Weissenberg, A.1
Redington, N.2
Kutyla, D.3
-
53
-
-
84877144912
-
-
World Economic Forum, The Travel & Tourism Competitiveness Report 2011. Retrieved from .
-
World Economic Forum, 2011. The Travel & Tourism Competitiveness Report 2011. Retrieved from http://www3.weforum.org/docs/WEF_TravelTourismCompetitiveness_Report_2011.pdf.
-
(2011)
-
-
-
54
-
-
5644242209
-
Customer perceived value, satisfaction, and loyalty: the role of switching costs
-
Yang Z., Peterson R. Customer perceived value, satisfaction, and loyalty: the role of switching costs. Psychology & Marketing 2004, 21(10):799-822.
-
(2004)
Psychology & Marketing
, vol.21
, Issue.10
, pp. 799-822
-
-
Yang, Z.1
Peterson, R.2
|