Consumer perceptions of service constellations: Implications for service innovation

Journal of Service Management

Volumn 24, Issue 3, 2013, Pages 314-329

  van Riel, Allard C R ^a   Calabretta, Giulia ^b   Driessen, Paul H ^a   Hillebrand, Bas ^a   Humphreys, Ashlee ^c   Krafft, Manfred ^d   Beckers, Sander F M ^e  

^a RADBOUD UNIVERSITY NIJMEGEN   (Netherlands)

^b FACULTY OF INDUSTRIAL DESIGN ENGINEERING   (Netherlands)

^c NORTHWESTERN UNIVERSITY   (United States)

^d UNIVERSITY OF MÜNSTER   (Germany)

^e UNIVERSITY OF GRONINGEN   (Netherlands)

Author keywords

Consumer behaviour; Health care; Hospitality industry; Innovation; Mobile communication systems; Service

Indexed keywords

EID: 84878847853     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231311327012     Document Type: Article

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