Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

European Journal of Marketing

Volumn 44, Issue 9, 2010, Pages 1528-1552

  Dagger, Tracey S ^a   O'Brien, Timothy K ^a  

^a UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Buyer seller relationships; Customer loyalty; Customer satisfaction; Services marketing; Trust

Indexed keywords

EID: 77956199716     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090561011062952     Document Type: Article

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