Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry

Managing Service Quality

Volumn 19, Issue 3, 2009, Pages 308-331

  Ladhari, Riadh ^a  

^a UNIVERSITÉ LAVAL   (Canada)

Author keywords

Canada; Customer satisfaction; Customer services quality; Hospitality services

Indexed keywords

EID: 70049089039     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910955320     Document Type: Article

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