Using importance-performance analysis to appreciate satisfaction in hotels

Journal of Hospitality Marketing and Management

Volumn 19, Issue 8, 2010, Pages 866-888

  Wilkins, Hugh ^a  

^a GRIFFITH UNIVERSITY   (Australia)

Author keywords

Customer satisfaction; Hotel performance; Hotels; Importance performance analysis; Service quality; Sustainability

Indexed keywords

EID: 77958615846     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2010.514554     Document Type: Article

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