Positive emotions: The connection between customer quality evaluations and loyalty

Cornell Hospitality Quarterly

Volumn 52, Issue 4, 2011, Pages 458-465

  Gracia, Esther ^a   Bakker, Arnold B ^b   Grau, Rosa M ^c  

^a UNIVERSITY OF VALENCIA   (Spain)

^b ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

^c UNIVERSITAT JAUME I   (Spain)

Author keywords

customer loyalty; positive affective responses; service quality; Spanish hotels and restaurants

Indexed keywords

EID: 80053948653     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965510395379     Document Type: Article

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