-
1
-
-
14844303561
-
Curvilinear effects of consumer loyalty determinants in relational exchanges
-
Agustin, Clara, and Jagdip Singh (2005), "Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges," Journal of Marketing Research, 42 (1), 96-108.
-
(2005)
Journal of Marketing Research
, vol.42
, Issue.1
, pp. 96-108
-
-
Clara, A.1
Singh, J.2
-
2
-
-
0011939750
-
Customer satisfaction, market share, and profitability: Findings from sweden
-
July
-
Anderson, Eugene W., Claes Fornell, and Ronald R. Lehmann (1994), "Customer Satisfaction, Market Share, and Profitability: Findings from Sweden," Journal of Marketing, 58 (July), 53-66.
-
(1994)
Journal of Marketing
, vol.58
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehmann, R.R.3
-
3
-
-
0031286053
-
Customer satisfaction, productivity, and profitability: Difference between goods and services
-
---, ---, and Roland T. Rust (1997), "Customer Satisfaction, Productivity, and Profitability: Difference Between Goods and Services," Marketing Science, 16 (2), 129-145.
-
(1997)
Marketing Science
, vol.16
, Issue.2
, pp. 129-145
-
-
Rust, R.T.1
-
4
-
-
0000486854
-
Situational variables and consumer behavior
-
Belk, Russell W. (1975), "Situational Variables and Consumer Behavior," Journal of Consumer Research, 2 (3), 157-164.
-
(1975)
Journal of Consumer Research
, vol.2
, Issue.3
, pp. 157-164
-
-
Belk, R.W.1
-
5
-
-
84992784962
-
Seven barriers to customer equity management
-
Bell, David, John Deighton, Werner J. Reinartz, Roland T. Rust, and Gordon Swartz (2002), "Seven Barriers to Customer Equity Management," Journal of Service Research, 5 (1), 77-86.
-
(2002)
Journal of Service Research
, vol.5
, Issue.1
, pp. 77-86
-
-
David, B.1
Deighton, J.2
Reinartz, W.J.3
Rust, R.T.4
Swartz, G.5
-
6
-
-
0002626084
-
Customer lifetime value: Marketing models and applications
-
Berger, Paul D., and Nada I. Nasr (1998), "Customer Lifetime Value: Marketing Models and Applications," Journal of Interactive Marketing, 12 (1), 17-30.
-
(1998)
Journal of Interactive Marketing
, vol.12
, Issue.1
, pp. 17-30
-
-
Berger, P.D.1
Nasr, N.I.2
-
7
-
-
0034134862
-
A longitudinal analysis of satisfaction and profitability
-
Bernhardt, Kenneth L., Naveen Donthu, and Pamela A. Kennett (2000), "A Longitudinal Analysis of Satisfaction and Profitability," Journal of Business Research, 47 (2), 161-171.
-
(2000)
Journal of Business Research
, vol.47
, Issue.2
, pp. 161-171
-
-
Bernhardt, K.L.1
Donthu, N.2
Kennett, P.A.3
-
8
-
-
0030194591
-
Manage marketing by the customer equity test
-
Blattberg, Robert C., and John Deighton (1996), "Manage Marketing by the Customer Equity Test," Harvard Business Review, 74 (4), 136-144.
-
(1996)
Harvard Business Review
, vol.74
, Issue.4
, pp. 136-144
-
-
Blattberg, R.C.1
Deighton, J.2
-
9
-
-
0344992568
-
-
Boston: Harvard Business School Press
-
---, Gary Getz, and Jacquelyn Thomas (2001), Customer Equity, Boston: Harvard Business School Press.
-
(2001)
Customer Equity
-
-
Getz, G.1
Thomas, J.2
-
10
-
-
38849086727
-
Customer lifetime value measurement
-
Borle, Sharad, Siddharth S. Singh, and Dipak C. Jain (2008), "Customer Lifetime Value Measurement," Management Science, 54 (1), 100-115.
-
(2008)
Management Science
, vol.54
, Issue.1
, pp. 100-115
-
-
Sharad, B.1
Singh, S.S.2
Jain, D.C.3
-
11
-
-
10844235546
-
Linking customer management effort to customer profitability in business markets
-
Bowman, Douglas, and Das Narayandas (2004), "Linking Customer Management Effort to Customer Profitability in Business Markets," Journal of Marketing Research, 41 (4), 433-447.
-
(2004)
Journal of Marketing Research
, vol.41
, Issue.4
, pp. 433-447
-
-
Douglas, B.1
Narayandas, D.2
-
13
-
-
65249166948
-
Examining the impact of service quality: A meta- analysis of empirical evidence
-
Carrillat, François A., Fernando Jaramillo, and Jay Prakash Mulki (2009), "Examining the Impact of Service Quality: A Meta- Analysis of Empirical Evidence," Journal of Marketing Theory and Practice, 17 (2), 95-110.
-
(2009)
Journal of Marketing Theory and Practice
, vol.17
, Issue.2
, pp. 95-110
-
-
François, A.1
Jaramillo, F.2
Prakash Mulki, J.3
-
14
-
-
0347263953
-
Does brand loyalty mediate brand equity outcomes?
-
Chaudhuri, Arjun (1999), "Does Brand Loyalty Mediate Brand Equity Outcomes?" Journal of Marketing Theory and Practice, 7 (2), 136-146.
-
(1999)
Journal of Marketing Theory and Practice
, vol.7
, Issue.2
, pp. 136-146
-
-
Arjun, C.1
-
15
-
-
0040062740
-
A stochastic RFM model
-
Colombo, Richard, and Weina Jiang (1999), "A Stochastic RFM Model," Journal of Interactive Marketing, 13 (3), 2-12.
-
(1999)
Journal of Interactive Marketing
, vol.13
, Issue.3
, pp. 2-12
-
-
Richard, C.1
Jiang, W.2
-
16
-
-
77951516228
-
Customer loyalty: Toward an integrated conceptual framework
-
Dick, Alan S., and Kunal Basu (1994), "Customer Loyalty: Toward an Integrated Conceptual Framework," Journal of the Academy of Marketing Science, 22 (2), 99-113.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.2
, pp. 99-113
-
-
Dick Alan, S.1
Basu, K.2
-
17
-
-
0001947325
-
Customer lifetime valuation to support marketing decision making
-
Dwyer, F. Robert (1997), "Customer Lifetime Valuation to Support Marketing Decision Making," Journal of Interactive Marketing, 11 (4), 6-13.
-
(1997)
Journal of Interactive Marketing
, vol.11
, Issue.4
, pp. 6-13
-
-
Dwyer, F.R.1
-
18
-
-
0002021196
-
Differentiation or salience
-
Ehrenberg, Andrew S.C., Neil Barnard, and John Scriven (1997), "Differentiation or Salience," Journal of Advertising Research, 37 (6), 7-14.
-
(1997)
Journal of Advertising Research
, vol.37
, Issue.6
, pp. 7-14
-
-
Ehrenberg S. A, C.1
Barnard, N.2
Scriven, J.3
-
19
-
-
3843089630
-
Understanding brand performance measures: Using dirichlet benchmarks
-
---, Mark D. Uncles, and Gerald J. Goodhardt (2004), "Understanding Brand Performance Measures: Using Dirichlet Benchmarks," Journal of Business Research, 57 (12), 1307-1325.
-
(2004)
Journal of Business Research
, vol.57
, Issue.12
, pp. 1307-1325
-
-
Mark, D.U.1
Goodhardt, G.J.2
-
20
-
-
0030487276
-
Modeling consumer choice among SKUs
-
Fader, Peter S., and Bruce G.S. Hardie (1996), "Modeling Consumer Choice Among SKUs," Journal of Marketing Research, 33 (4), 442-452.
-
(1996)
Journal of Marketing Research
, vol.33
, Issue.4
, pp. 442-452
-
-
Fader, P.S.1
Hardie, S.B.G.2
-
21
-
-
28444470190
-
RFM and CLV: Using ISO-value curves for customer base analysis
-
---, ---, and Ka Lok Lee (2005), "RFM and CLV: Using ISO-Value Curves for Customer Base Analysis," Journal of Marketing Research, 42 (4), 415-430.
-
(2005)
Journal of Marketing Research
, vol.42
, Issue.4
, pp. 415-430
-
-
Lee, K.L.1
-
22
-
-
0030518346
-
The American customer satisfaction index: Nature, purpose, and findings
-
Fornell, Claes, Michael D. Johnson, Eugene W. Anderson, Jaesung Cha, and Bryant B. Everitt (1996), "The American Customer Satisfaction Index: Nature, Purpose, and Findings," Journal of Marketing, 60 (4), 7-18.
-
(1996)
Journal of Marketing
, vol.60
, Issue.4
, pp. 7-18
-
-
Claes, F.1
Johnson, M.D.2
Anderson, E.W.3
Cha, J.4
Everitt, B.B.5
-
23
-
-
0040442297
-
Mailing smarter to catalog customers
-
Gonul, Fusun F., Byung-Do Kim, and Mengze Shi (2000), "Mailing Smarter to Catalog Customers," Journal of Interactive Marketing, 14 (2), 2-16.
-
(2000)
Journal of Interactive Marketing
, vol.14
, Issue.2
, pp. 2-16
-
-
Gonul, F.F.1
Kim, B.2
Shi, M.3
-
24
-
-
0347308160
-
Customers as assets
-
Gupta, Sunil, and Donald R. Lehmann (2003), "Customers as Assets," Journal of Interactive Marketing, 17 (1), 9-24.
-
(2003)
Journal of Interactive Marketing
, vol.17
, Issue.1
, pp. 9-24
-
-
Sunil, G.1
Lehmann, D.R.2
-
26
-
-
1442283713
-
Valuing customers
-
---, ---, and Jennifer Ames Stuart (2004), "Valuing Customers," Journal of Marketing Research, 41 (1), 7-18.
-
(2004)
Journal of Marketing Research
, vol.41
, Issue.1
, pp. 7-18
-
-
Stuart, J.A.1
-
27
-
-
84992830388
-
What is the true value of a lost customer?
-
Hogan, John E., Katherine N. Lemon, and Barak Libai (2003), "What Is the True Value of a Lost Customer?" Journal of Service Research, 5 (3), 196-208.
-
(2003)
Journal of Service Research
, vol.5
, Issue.3
, pp. 196-208
-
-
Hogan, J.E.1
Lemon, K.N.2
Libai, B.3
-
30
-
-
0040078268
-
Customer lifetime value research in marketing: A review and future directions
-
Jain, Dipak, and Siddhartha S. Singh (2002), "Customer Lifetime Value Research in Marketing: A Review and Future Directions," Journal of Interactive Marketing, 16 (2), 34-46.
-
(2002)
Journal of Interactive Marketing
, vol.16
, Issue.2
, pp. 34-46
-
-
Dipak, J.1
Singh, S.S.2
-
31
-
-
33646389851
-
The evolution of loyalty intentions
-
Johnson, Michael D., Andreas Herrmann, and Frank Huber (2006), "The Evolution of Loyalty Intentions," Journal of Marketing, 70 (2), 122-132.
-
(2006)
Journal of Marketing
, vol.70
, Issue.2
, pp. 122-132
-
-
Johnson, M.D.1
Herrmann, A.2
Huber, F.3
-
32
-
-
33744797782
-
-
Hoboken, NJ: John Wiley & Sons
-
Keiningham, Timothy L., Terry G. Vavra, Lerzan Aksoy, and Henri Wallard (2005), Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work, Hoboken, NJ: John Wiley & Sons.
-
(2005)
Loyalty Myths: Hyped Strategies That Will Put You out of Business and Proven Tactics That Really Work
-
-
Keiningham, T.L.1
Vavra, T.G.2
Aksoy, L.3
Wallard, H.4
-
33
-
-
4344714021
-
The influence of loyalty programs and short-term promotions on customer retention
-
Lewis, Michael (2004), "The Influence of Loyalty Programs and Short-Term Promotions on Customer Retention," Journal of Marketing Research, 41 (3), 281-292.
-
(2004)
Journal of Marketing Research
, vol.41
, Issue.3
, pp. 281-292
-
-
Lewis, M.1
-
34
-
-
25144490553
-
Loyalty: The influences of satisfaction and brand community integration
-
McAlexander, James H., Stephen K. Kim, and Scott D. Roberts (2003), "Loyalty: The Influences of Satisfaction and Brand Community Integration," Journal of Marketing Theory and Practice, 11 (4), 1-11.
-
(2003)
Journal of Marketing Theory and Practice
, vol.11
, Issue.4
, pp. 1-11
-
-
McAlexander, J.H.1
Kim, S.K.2
Roberts, S.D.3
-
35
-
-
0006445632
-
Conditional trend analysis: A model that allows for nonusers
-
August
-
Morrison, Donald G. (1969), "Conditional Trend Analysis: A Model That Allows for Nonusers," Journal of Marketing Research, 6 (August), 342-346.
-
(1969)
Journal of Marketing Research
, vol.6
, pp. 342-346
-
-
Morrison, D.G.1
-
36
-
-
0019610049
-
Predicting future random events based on past performance
-
---, and David C. Schmittlein (1981), "Predicting Future Random Events Based on Past Performance," Management Science, 27 (9), 1006-1023.
-
(1981)
Management Science
, vol.27
, Issue.9
, pp. 1006-1023
-
-
Schmittlein, D.C.1
-
37
-
-
0002581728
-
Customer profitability analysis: Measurement, concentration, and research directions
-
Mulhern, Francis J. (1999), "Customer Profitability Analysis: Measurement, Concentration, and Research Directions," Journal of Interactive Marketing, 13 (1), 25-40.
-
(1999)
Journal of Interactive Marketing
, vol.13
, Issue.1
, pp. 25-40
-
-
Mulhern, F.J.1
-
38
-
-
33744509693
-
Defection detection: Measuring and understanding the predictive accuracy of customer churn models
-
Neslin, Scott A., Sunil Gupta, Wagner Kamakura, Junxiang Lu, and Charlotte H. Mason (2006), "Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models," Journal of Marketing Research, 43 (2), 204-211.
-
(2006)
Journal of Marketing Research
, vol.43
, Issue.2
, pp. 204-211
-
-
Neslin, S.A.1
Gupta, S.2
Kamakura, W.3
Lu, J.4
Mason, C.H.5
-
41
-
-
0033439536
-
Whence consumer loyalty?
-
--- (1999), "Whence Consumer Loyalty?" Journal of Marketing, 63 (4), 33-44.
-
(1999)
Journal of Marketing
, vol.63
, Issue.4
, pp. 33-44
-
-
-
42
-
-
0004193846
-
-
New York: Oxford University Press
-
O'Shaughnessy, John (1987), Why People Buy, New York: Oxford University Press.
-
(1987)
Why People Buy
-
-
O'Shaughnessy, J.1
-
44
-
-
0012850350
-
Modeling customer relationships as markov chains
-
Pfeifer, Phillip E., and Robert L. Carraway (2000), "Modeling Customer Relationships as Markov Chains," Journal of Interactive Marketing, 14 (2), 43-55.
-
(2000)
Journal of Interactive Marketing
, vol.14
, Issue.2
, pp. 43-55
-
-
Pfeifer, P.E.1
Carraway, R.L.2
-
45
-
-
0025486182
-
Zero defections: Quality comes to services
-
September-October
-
Reichheld, Fredrick F., and W. Earl Sasser (1990), "Zero Defections: Quality Comes to Services," Harvard Business Review, 68 (September-October), 105-111.
-
(1990)
Harvard Business Review
, vol.68
, pp. 105-111
-
-
Reichheld, F.F.1
Earl Sasser, W.2
-
46
-
-
0003821850
-
-
Boston: Harvard Business School Press
-
---, and Thomas Teal (1996), The Loyalty Effect, Boston: Harvard Business School Press.
-
(1996)
The Loyalty Effect
-
-
Teal, T.1
-
47
-
-
0042753501
-
The loyalty effect-the relationship between loyalty and profits
-
---, Robert G. Markey, and Christopher Hopton (2000), "The Loyalty Effect-The Relationship Between Loyalty and Profits," European Business Journal, 12 (3), 134-140.
-
(2000)
European Business Journal
, vol.12
, Issue.3
, pp. 134-140
-
-
Robert, G.M.1
Hopton, C.2
-
48
-
-
0034360983
-
On the profitability of long-life customers in a noncontractual setting: An empirical investigation and implications for marketing
-
October
-
Reinartz, Werner J., and V. Kumar (2000), "On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing," Journal of Marketing, 64 (October), 17-35.
-
(2000)
Journal of Marketing
, vol.64
, pp. 17-35
-
-
Reinartz, W.J.1
Kumar, V.2
-
49
-
-
0036636299
-
Mismanagement of customer loyalty
-
July
-
---, and --- (2002), "Mismanagement of Customer Loyalty," Harvard Business Review, 80 (July), 86-94.
-
(2002)
Harvard Business Review
, vol.80
, pp. 86-94
-
-
-
50
-
-
0037257247
-
The impact of customer relationship characteristics on profitable lifetime duration
-
January
-
---, and --- (2003), "The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration," Journal of Marketing, 67 (January), 77-99.
-
(2003)
Journal of Marketing
, vol.67
, pp. 77-99
-
-
-
51
-
-
13244292360
-
Balancing acquisition and retention resources to maximize customer profitability
-
---, Jacquelyn S. Thomas, and V. Kumar (2005), "Balancing Acquisition and Retention Resources to Maximize Customer Profitability," Journal of Marketing, 69 (1), 63-79.
-
(2005)
Journal of Marketing
, vol.69
, Issue.1
, pp. 63-79
-
-
Jacquelyn, S.T.1
Kumar, V.2
-
52
-
-
21344481425
-
Understanding brand competition using micro and macro scanner data
-
May
-
Russell, Gary J., and Wagner Kamakura (1994), "Understanding Brand Competition Using Micro and Macro Scanner Data," Journal of Marketing Research, 31 (May), 289-303.
-
(1994)
Journal of Marketing Research
, vol.31
, pp. 289-303
-
-
Russell, G.J.1
Kamakura, W.2
-
53
-
-
1842554865
-
Return on marketing: Using customer equity to focus marketing strategy
-
Rust, Roland T., Katherine N. Lemon, and Valarie A. Zeithaml (2004), "Return on Marketing: Using Customer Equity to Focus Marketing Strategy," Journal of Marketing, 68 (1), 109-127.
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 109-127
-
-
Rust, R.T.1
Lemon, K.N.2
Zeithaml, V.A.3
-
54
-
-
8644240056
-
Measuring marketing productivity: Current knowledge and future directions
-
---, Tim Ambler, Gregory S. Carpenter, V. Kumar, and Rajendra K. Srivastava (2004), "Measuring Marketing Productivity: Current Knowledge and Future Directions," Journal of Marketing, 68 (4), 76-89.
-
(2004)
Journal of Marketing
, vol.68
, Issue.4
, pp. 76-89
-
-
Ambler, T.1
Carpenter, G.S.2
Kumar, V.3
Srivastava, R.K.4
-
55
-
-
0009030472
-
Surprising inferences from unsurprising observations: Do conditional expectations really regress to the mean?
-
Schmittlein, David C. (1989), "Surprising Inferences from Unsurprising Observations: Do Conditional Expectations Really Regress to the Mean?" American Statistician, 43 (3), 176-183.
-
(1989)
American Statistician
, vol.43
, Issue.3
, pp. 176-183
-
-
Schmittlein, D.C.1
-
56
-
-
0005029733
-
Customer base analysis: An industrial purchase process application
-
---, and Robert A. Peterson (1994), "Customer Base Analysis: An Industrial Purchase Process Application," Marketing Science, 13 (1), 41-67.
-
(1994)
Marketing Science
, vol.13
, Issue.1
, pp. 41-67
-
-
Peterson, R.A.1
-
57
-
-
0009024226
-
Why Does the NBD model work? Robustness in representing product purchases, brand purchases and imperfectly recorded purchases
-
---, Albert C. Bemmaor, and Donald G. Morrison (1985), "Why Does the NBD Model Work? Robustness in Representing Product Purchases, Brand Purchases and Imperfectly Recorded Purchases," Marketing Science, 4 (3), 255-266.
-
(1985)
Marketing Science
, vol.4
, Issue.3
, pp. 255-266
-
-
Albert, C.B.1
Morrison, D.G.2
-
58
-
-
0001829885
-
Counting your customers: Who are they and what will they do next?
-
---, Donald G. Morrison, and Richard Colombo (1987), "Counting Your Customers: Who Are They and What Will They Do Next?" Management Science, 33 (1), 1-24.
-
(1987)
Management Science
, vol.33
, Issue.1
, pp. 1-24
-
-
Donald, G.M.1
Colombo, R.2
-
59
-
-
77649147095
-
The role of quality-tier loyalty on consumer price sensitivity for frequently purchased products
-
Sivakumar, K. (1994), "The Role of Quality-Tier Loyalty on Consumer Price Sensitivity for Frequently Purchased Products," Journal of Marketing Theory and Practice, 3 (4), 84-97.
-
(1994)
Journal of Marketing Theory and Practice
, vol.3
, Issue.4
, pp. 84-97
-
-
Sivakumar, K.1
-
60
-
-
0032373171
-
Market-based assets and shareholder value: A framework for analysis
-
Srivastava, Rajendra K., Tasadduq A. Shervani, and Liam Fahey (1998), "Market-Based Assets and Shareholder Value: A Framework for Analysis," Journal of Marketing, 52 (1), 2-19.
-
(1998)
Journal of Marketing
, vol.52
, Issue.1
, pp. 2-19
-
-
Srivastava, R.K.1
Shervani, T.A.2
Fahey, L.3
-
61
-
-
0035599101
-
The impact of brand extension introduction on choice
-
October
-
Swaminathan, Vanitha, Richard J. Fox, and Srinivas K. Reddy (2001), "The Impact of Brand Extension Introduction on Choice," Journal of Marketing, 65 (October), 1-15.
-
(2001)
Journal of Marketing
, vol.65
, pp. 1-15
-
-
Vanitha, S.1
Fox, R.J.2
Reddy, S.K.3
-
62
-
-
0000733318
-
Advertising exposure, loyalty, and brand purchase: A two-stage model of choice
-
May
-
Tellis, Gerard J. (1988), "Advertising Exposure, Loyalty, and Brand Purchase: A Two-Stage Model of Choice," Journal of Marketing Research, 25 (May), 134-144.
-
(1988)
Journal of Marketing Research
, vol.25
, pp. 134-144
-
-
Tellis, G.J.1
-
63
-
-
0035534138
-
A methodology for linking customer acquisition to customer retention
-
Thomas, Jacquelyn S. (2001), "A Methodology for Linking Customer Acquisition to Customer Retention," Journal of Marketing Research, 38 (2), 262-268.
-
(2001)
Journal of Marketing Research
, vol.38
, Issue.2
, pp. 262-268
-
-
Thomas, J.S.1
-
64
-
-
0038457182
-
Customer loyalty and customer loyalty programs
-
Uncles, Mark D., Grahame R. Dowling, and Kathy Hammond (2003), "Customer Loyalty and Customer Loyalty Programs," Journal of Consumer Marketing, 20 (4-5), 294-316.
-
(2003)
Journal of Consumer Marketing
, vol.20
, Issue.4-5
, pp. 294-316
-
-
Uncles, M.D.1
Dowling, G.R.2
Hammond, K.3
-
65
-
-
4644312789
-
A customer lifetime value framework for customer selection and resource allocation strategy
-
Venkatesan, Rajkumar, and V. Kumar (2004), "A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy," Journal of Marketing, 68 (4), 106-125.
-
(2004)
Journal of Marketing
, vol.68
, Issue.4
, pp. 106-125
-
-
Rajkumar, V.1
Kumar, V.2
-
66
-
-
40549091974
-
The impact of marketing-induced versus word-of-mouth customer acquisition on customer equity growth
-
Villanueva, Julian, Shijin Yoo, and Dominique M. Hanssens (2008), "The Impact of Marketing-Induced Versus Word-of-Mouth Customer Acquisition on Customer Equity Growth," Journal of Marketing Research, 45 (1), 48-59.
-
(2008)
Journal of Marketing Research
, vol.45
, Issue.1
, pp. 48-59
-
-
Julian, V.1
Yoo, S.2
Hanssens, D.M.3
|