Customer sociability and the total service experience: Antecedents of positive word-of-mouth intentions

Journal of Service Management

Volumn 21, Issue 1, 2010, Pages 25-44

  Ferguson, Ronald J ^a   Paulin, Michèle ^a   Bergeron, Jasmin ^b  

^a John Molson School of Business   (Canada)

^b UNIVERSITÉ DU QUÉBEC À MONTRÉAL   (Canada)

Author keywords

Consumer behaviour; Customer loyalty; Customer service management; Health services; Personality

Indexed keywords

EID: 77952367253     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231011025100     Document Type: Article

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