How some service firms have become part of "service excellence" folklore: An exploratory study

Managing Service Quality

Volumn 18, Issue 2, 2008, Pages 179-193

  Solnet, David ^a   Kandampully, Jay ^b  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

Best practice; Post modernism; Services; Story telling

Indexed keywords

EID: 40949136122     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810859229     Document Type: Article

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