메뉴 건너뛰기




Volumn , Issue , 2004, Pages 1-306

Employment relations in the hospitality and tourism industries

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84909280831     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203644553     Document Type: Book
Times cited : (81)

References (580)
  • 2
    • 0041098494 scopus 로고
    • Small firms and trade unions in services in the 1990s
    • Abbott, B. (1993) 'Small firms and trade unions in services in the 1990s', Industrial Relations Journal, 24, 2, 308-17.
    • (1993) Industrial Relations Journal , vol.24 , Issue.2 , pp. 308-317
    • Abbott, B.1
  • 3
    • 0038892878 scopus 로고    scopus 로고
    • The emergence of a new industrial relations actor: the role of the citizens' advice bureaux?
    • Abbott, B. (1998) 'The emergence of a new industrial relations actor: the role of the citizens' advice bureaux?', Industrial Relations Journal, 29, 4, 257-69.
    • (1998) Industrial Relations Journal , vol.29 , Issue.4 , pp. 257-269
    • Abbott, B.1
  • 6
    • 84937388026 scopus 로고    scopus 로고
    • Reframing employment relations: the case for neo-pluralism
    • Ackers, P. (2002) 'Reframing employment relations: the case for neo-pluralism', Industrial Relations Journal, 33, 1, 2-19.
    • (2002) Industrial Relations Journal , vol.33 , Issue.1 , pp. 2-19
    • Ackers, P.1
  • 7
    • 0042406844 scopus 로고    scopus 로고
    • The experience of tour reps in maintaining and losing control of holidaymakers
    • Adib, A. and Guerrier, Y. (2001) 'The experience of tour reps in maintaining and losing control of holidaymakers', International Journal of Hospitality Management, 20, 4, 339-52.
    • (2001) International Journal of Hospitality Management , vol.20 , Issue.4 , pp. 339-352
    • Adib, A.1    Guerrier, Y.2
  • 8
    • 0003939503 scopus 로고
    • Family and the Labour Market, Buckingham: Open University Press
    • Adkins, L. (1995) Gendered Work: Sexuality, Family and the Labour Market, Buckingham: Open University Press.
    • (1995) Gendered Work: Sexuality
    • Adkins, L.1
  • 9
    • 18844455721 scopus 로고    scopus 로고
    • "McDonaldization" and employment relations: a study of MNE fast food operators in Australia
    • Allan, C., Bamber, G. and Timo, N. (2000) ' "McDonaldization" and employment relations: a study of MNE fast food operators in Australia', International Human Resource Issues, 1, 1, 28-45.
    • (2000) International Human Resource Issues , vol.1 , Issue.1 , pp. 28-45
    • Allan, C.1    Bamber, G.2    Timo, N.3
  • 10
    • 0032265578 scopus 로고    scopus 로고
    • The gender impact of recent European trends in wage determination
    • Almond, P. and Rubery, J. (1998) 'The gender impact of recent European trends in wage determination', Work, Employment and Society, 12, 4, 675-93.
    • (1998) Work, Employment and Society , vol.12 , Issue.4 , pp. 675-693
    • Almond, P.1    Rubery, J.2
  • 11
    • 0009390619 scopus 로고
    • Human resource management in the Bulgarian hotel industry: from command to empowerment?
    • Anastassova, L. and Purcell, K. (1995) 'Human resource management in the Bulgarian hotel industry: from command to empowerment?', International Journal of Hospitality Management, 14, 2, 171-85.
    • (1995) International Journal of Hospitality Management , vol.14 , Issue.2 , pp. 171-185
    • Anastassova, L.1    Purcell, K.2
  • 12
    • 84909135902 scopus 로고    scopus 로고
    • Don't nurse a grievance: resolving disputes at work
    • Anon
    • Anon. (2002a) 'Don't nurse a grievance: resolving disputes at work', IRS Employment Review, 759: 7-13.
    • (2002) IRS Employment Review , vol.759 , pp. 7-13
  • 13
    • 84909135901 scopus 로고    scopus 로고
    • Tribunal ends age barrier to unfair dismissal and redundancy claims
    • Anon
    • Anon. (2002b) 'Tribunal ends age barrier to unfair dismissal and redundancy claims', IRS Employment Review, 760: 45.
    • (2002) IRS Employment Review , vol.760 , pp. 45
  • 14
    • 84909135900 scopus 로고    scopus 로고
    • Costs warning put "undue pressure" on unfair dismissal claimant
    • Anon
    • Anon. (2003a) 'Costs warning put "undue pressure" on unfair dismissal claimant', IRS Employment Review, 768: 45.
    • (2003) IRS Employment Review , vol.768 , pp. 45
  • 15
    • 33746171543 scopus 로고    scopus 로고
    • Time to talk: how and why employers conduct appraisals
    • Anon
    • Anon. (2003b) 'Time to talk: how and why employers conduct appraisals', IRS Employment Review, 769: 8-14.
    • (2003) IRS Employment Review , vol.769 , pp. 8-14
  • 17
    • 84986166652 scopus 로고    scopus 로고
    • The name has changed but has the game remained the same?
    • Armstrong, M. (2000) 'The name has changed but has the game remained the same?', Employee Relations, 22, 6, 576-93.
    • (2000) Employee Relations , vol.22 , Issue.6 , pp. 576-593
    • Armstrong, M.1
  • 18
    • 0033239092 scopus 로고    scopus 로고
    • Pay and working time: towards organization-based systems?
    • Arrowsmith, J. and Sisson, K. (1999) 'Pay and working time: towards organization-based systems?', British Journal of Industrial Relations, 37, 1, 51-75.
    • (1999) British Journal of Industrial Relations , vol.37 , Issue.1 , pp. 51-75
    • Arrowsmith, J.1    Sisson, K.2
  • 19
    • 2442492846 scopus 로고    scopus 로고
    • International competition and pay, working time and employment: exploring the processes of adjustment
    • Arrowsmith, J. and Sisson, K. (2001) 'International competition and pay, working time and employment: exploring the processes of adjustment', Industrial Relations Journal, 32, 2, 136-53.
    • (2001) Industrial Relations Journal , vol.32 , Issue.2 , pp. 136-153
    • Arrowsmith, J.1    Sisson, K.2
  • 20
    • 3843062245 scopus 로고
    • Empowering service workers in Harvester Restaurants
    • Ashness, D. and Lashley, C. (1995) 'Empowering service workers in Harvester Restaurants', Personnel Review, 24, 8, 17-32.
    • (1995) Personnel Review , vol.24 , Issue.8 , pp. 17-32
    • Ashness, D.1    Lashley, C.2
  • 21
    • 84909099038 scopus 로고
    • 'Manpower strategies for flexible organisations'
    • Atkinson, J. (1984) 'Manpower strategies for flexible organisations', Personnel Management, 16, 28-31.
    • (1984) Personnel Management , vol.16 , pp. 28-31
    • Atkinson, J.1
  • 23
    • 0034335480 scopus 로고    scopus 로고
    • New employee relations strategies in Britain: towards individualism or partnership?
    • Bacon, N. and Storey, J. (2000) 'New employee relations strategies in Britain: towards individualism or partnership?', British Journal of Industrial Relations, 38, 3, 407-27.
    • (2000) British Journal of Industrial Relations , vol.38 , Issue.3 , pp. 407-427
    • Bacon, N.1    Storey, J.2
  • 25
    • 84928830293 scopus 로고
    • 'Gender and labour flexibility in hotel and catering'
    • Bagguley, P. (1990) Gender and labour flexibility in hotel and catering', The Service Industries Journal, 10, 4, 737-47.
    • (1990) The Service Industries Journal , vol.10 , Issue.4 , pp. 737-747
    • Bagguley, P.1
  • 26
    • 0003032307 scopus 로고
    • Union growth: dimensions, determinants and density
    • in G. S. Bain (ed.), Oxford: Blackwell
    • Bain, G. S. and Price, R. (1983) 'Union growth: dimensions, determinants and density', in G. S. Bain (ed.) Industrial Relations in Britain, Oxford: Blackwell.
    • (1983) Industrial Relations in Britain
    • Bain, G.S.1    Price, R.2
  • 27
    • 0010158291 scopus 로고
    • Part-time workers in the multiple retail sector: small change from employment protection legislation?
    • Balchin, A. (1994) 'Part-time workers in the multiple retail sector: small change from employment protection legislation?', Employee Relations, 16, 7, 43-57.
    • (1994) Employee Relations , vol.16 , Issue.7 , pp. 43-57
    • Balchin, A.1
  • 29
    • 1842637404 scopus 로고    scopus 로고
    • Improving selection interviews with structure: organisations' use of "behavioural" interviews
    • Barclay, J. M. (2001) 'Improving selection interviews with structure: organisations' use of "behavioural" interviews', Personnel Review, 30, 1, 81-101.
    • (2001) Personnel Review , vol.30 , Issue.1 , pp. 81-101
    • Barclay, J.M.1
  • 30
    • 36949037177 scopus 로고    scopus 로고
    • 'Trends and sources of data on sickness absence'
    • April
    • Barham, C. and Leonard, J. (2002) 'Trends and sources of data on sickness absence', Labour Market Trends, April, 177-85.
    • (2002) Labour Market Trends , pp. 177-185
    • Barham, C.1    Leonard, J.2
  • 32
    • 84909257200 scopus 로고    scopus 로고
    • An analysis of Australian students' images of the hospitality industry: a focus on new recruits
    • Barron, P. (1997) 'An analysis of Australian students' images of the hospitality industry: a focus on new recruits', Australian Journal of Hospitality Management, 4, 2, 13-20.
    • (1997) Australian Journal of Hospitality Management , vol.4 , Issue.2 , pp. 13-20
    • Barron, P.1
  • 33
    • 0442270578 scopus 로고    scopus 로고
    • Employee job perceptions: a comparison of Scottish and Australian fast food units
    • Barron, P. and Maxwell, G. (1998) 'Employee job perceptions: a comparison of Scottish and Australian fast food units', Australian Journal of Hospitality Management, 5, 1, 33-9.
    • (1998) Australian Journal of Hospitality Management , vol.5 , Issue.1 , pp. 33-39
    • Barron, P.1    Maxwell, G.2
  • 35
    • 0346903456 scopus 로고    scopus 로고
    • 'Collective bargaining after September 11: what about job security and workplace security?'
    • Batterman, L. R. and Fullerton, J. F. III (2002) 'Collective bargaining after September 11: what about job security and workplace security?', Cornell Hotel and Restaurant Administration Quarterly, 43, 5, 93-108.
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.5 , pp. 93-108
    • Batterman, L.R.1    Fullerton III, J.F.2
  • 37
    • 0030567846 scopus 로고    scopus 로고
    • Unskilled work and the hospitality industry: myth or reality
    • Baum, T. (1996) 'Unskilled work and the hospitality industry: myth or reality', International Journal of Hospitality Management, 15, 3, 207-9.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.3 , pp. 207-209
    • Baum, T.1
  • 39
    • 84986173146 scopus 로고    scopus 로고
    • 'Policy dimensions of human resource management in the tourism and hospitality industries'
    • Baum, T., Amoah, V. and Spivack, S. (1997) 'Policy dimensions of human resource management in the tourism and hospitality industries', International Journal of Contemporary Hospitality Management, 9, 5/6, 221-9.
    • (1997) International Journal of Contemporary Hospitality Management , vol.9 , Issue.5-6 , pp. 221-229
    • Baum, T.1    Amoah, V.2    Spivack, S.3
  • 40
    • 0010947603 scopus 로고    scopus 로고
    • 'How do we know how it really is?'
    • in I. J. Beardwell (ed.) Oxford: Oxford University Press
    • Beardwell, I. J. (1996) 'How do we know how it really is?', in I. J. Beardwell (ed.) Contemporary Industrial Relations: A Critical Analysis, Oxford: Oxford University Press.
    • (1996) Contemporary Industrial Relations: A Critical Analysis
    • Beardwell, I.J.1
  • 41
    • 0034335521 scopus 로고    scopus 로고
    • Employee voice in union and non-union Australian workplaces
    • Benson, J. (2000) 'Employee voice in union and non-union Australian workplaces', British Journal of Industrial Relations, 38, 3, 453-9.
    • (2000) British Journal of Industrial Relations , vol.38 , Issue.3 , pp. 453-459
    • Benson, J.1
  • 44
    • 0036081864 scopus 로고    scopus 로고
    • Gender and employment flexibility within hotel front offices
    • Bird, C., Lynch, P. A. and Ingram, A. (2002) 'Gender and employment flexibility within hotel front offices', The Service Industries Journal, 22, 3, 99-116.
    • (2002) The Service Industries Journal , vol.22 , Issue.3 , pp. 99-116
    • Bird, C.1    Lynch, P.A.2    Ingram, A.3
  • 47
    • 0036343812 scopus 로고    scopus 로고
    • Tipping and service quality: a reply to Lynn
    • Bodvarsson, O. B. and Gibson, W. A. (2002) 'Tipping and service quality: a reply to Lynn', The Social Science Journal, 39, 3, 471-6.
    • (2002) The Social Science Journal , vol.39 , Issue.3 , pp. 471-476
    • Bodvarsson, O.B.1    Gibson, W.A.2
  • 48
    • 0031405191 scopus 로고    scopus 로고
    • Service and employment relationships
    • Bonamy, J. and May, N. (1997) 'Service and employment relationships', The Service Industries Journal, 17, 4, 544-63.
    • (1997) The Service Industries Journal , vol.17 , Issue.4 , pp. 544-563
    • Bonamy, J.1    May, N.2
  • 50
    • 0035644937 scopus 로고    scopus 로고
    • HRM in the airline industry: strategies and outcomes
    • Boyd, C. (2001) 'HRM in the airline industry: strategies and outcomes', Personnel Review, 30, 4, 438-53.
    • (2001) Personnel Review , vol.30 , Issue.4 , pp. 438-453
    • Boyd, C.1
  • 52
    • 1942459411 scopus 로고    scopus 로고
    • An analysis of training budgets and training needs assessment in mid-sized hotels in the United States
    • Breiter, D. and Woods, R. H. (1997) 'An analysis of training budgets and training needs assessment in mid-sized hotels in the United States', Journal of Hospitality and Tourism Research, 21, 2, 86-97.
    • (1997) Journal of Hospitality and Tourism Research , vol.21 , Issue.2 , pp. 86-97
    • Breiter, D.1    Woods, R.H.2
  • 53
    • 0031422314 scopus 로고    scopus 로고
    • Why earnings differentials are different for men and women in retailing
    • Broadbridge, A. (1997) 'Why earnings differentials are different for men and women in retailing', The Service Industries Journal, 17, 2, 221-36.
    • (1997) The Service Industries Journal , vol.17 , Issue.2 , pp. 221-236
    • Broadbridge, A.1
  • 54
    • 0037746630 scopus 로고    scopus 로고
    • Trade union membership: an analysis of data from the autumn 2001 LFS
    • July
    • Brook, K. (2002) 'Trade union membership: an analysis of data from the autumn 2001 LFS', Labour Market Trends, July, 343-55.
    • (2002) Labour Market Trends , pp. 343-355
    • Brook, K.1
  • 55
    • 0000118453 scopus 로고    scopus 로고
    • Employer strategies in the face of a national minimum wage: an analysis of the hotel sector
    • Brown, D. and Crossman, A. (2000) 'Employer strategies in the face of a national minimum wage: an analysis of the hotel sector', Industrial Relations Journal, 31, 3, 206-19.
    • (2000) Industrial Relations Journal , vol.31 , Issue.3 , pp. 206-219
    • Brown, D.1    Crossman, A.2
  • 56
    • 0034343141 scopus 로고    scopus 로고
    • Putting partnership into practice in Britain
    • Brown, W. (2000) 'Putting partnership into practice in Britain', British Journal of Industrial Relations, 38, 2, 299-316.
    • (2000) British Journal of Industrial Relations , vol.38 , Issue.2 , pp. 299-316
    • Brown, W.1
  • 60
    • 19644371508 scopus 로고    scopus 로고
    • Hard-skills, soft-skills: undervaluing hospitality's service smile
    • Burns, P. M. (1997) 'Hard-skills, soft-skills: undervaluing hospitality's service smile', Progress in Tourism and Hospitality Research, 3, 3, 239-48.
    • (1997) Progress in Tourism and Hospitality Research , vol.3 , Issue.3 , pp. 239-248
    • Burns, P.M.1
  • 61
    • 0031164771 scopus 로고    scopus 로고
    • Equal opportunities for women employees in the hospitality industry: a comparison between France, Italy, Spain and the UK
    • Burrell, J., Manfredi, S., Rollin, H., Price, L. and Stead, L. (1997) 'Equal opportunities for women employees in the hospitality industry: a comparison between France, Italy, Spain and the UK', International Journal of Hospitality Management, 16, 2, 161-79.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.2 , pp. 161-179
    • Burrell, J.1    Manfredi, S.2    Rollin, H.3    Price, L.4    Stead, L.5
  • 62
    • 0034800158 scopus 로고    scopus 로고
    • The equality deficit: protection against discrimination on the grounds of sexual orientation in employment
    • Busby, N. and Middlemiss, S. (2001) 'The equality deficit: protection against discrimination on the grounds of sexual orientation in employment', Gender, Work and Organisation, 8, 4, 387-410.
    • (2001) Gender, Work and Organisation , vol.8 , Issue.4 , pp. 387-410
    • Busby, N.1    Middlemiss, S.2
  • 63
    • 0033191931 scopus 로고    scopus 로고
    • An examination of the reciprocal effects of occupation culture and organisation culture: the case of chefs in hotels
    • Cameron, D., Gore, J., Desombre, T. and Riley, M. (1999) 'An examination of the reciprocal effects of occupation culture and organisation culture: the case of chefs in hotels', International Journal of Hospitality Management, 18, 3, 225-34.
    • (1999) International Journal of Hospitality Management , vol.18 , Issue.3 , pp. 225-234
    • Cameron, D.1    Gore, J.2    Desombre, T.3    Riley, M.4
  • 64
    • 0001879692 scopus 로고    scopus 로고
    • Distinctive human resources are firms' core competencies
    • Cappelli, P. and Crocker-Hefter, A. (1996) 'Distinctive human resources are firms' core competencies', Organisational Dynamics, 25, 1, 7-22.
    • (1996) Organisational Dynamics , vol.25 , Issue.1 , pp. 7-22
    • Cappelli, P.1    Crocker-Hefter, A.2
  • 67
    • 0030506378 scopus 로고    scopus 로고
    • A fatal attraction?: strategic HRM and the business case for women's progression at work
    • Cassell, C. (1996) 'A fatal attraction?: strategic HRM and the business case for women's progression at work', Personnel Review, 25, 5, 51-66.
    • (1996) Personnel Review , vol.25 , Issue.5 , pp. 51-66
    • Cassell, C.1
  • 68
    • 0037589743 scopus 로고    scopus 로고
    • London: CAC
    • Central Arbitration Committee (CAC) (2002) Annual Report 2001-02, London: CAC.
    • (2002) Annual Report 2001-02
  • 70
    • 0043072396 scopus 로고    scopus 로고
    • HRM strategies and labour turnover in the hotel industry: a comparative study of Australia and Singapore
    • Cheng, A. and Brown, A. (1998) 'HRM strategies and labour turnover in the hotel industry: a comparative study of Australia and Singapore', International Journal of Human Resource Management, 9, 1, 136-54.
    • (1998) International Journal of Human Resource Management , vol.9 , Issue.1 , pp. 136-154
    • Cheng, A.1    Brown, A.2
  • 71
    • 84986082103 scopus 로고    scopus 로고
    • International labor markets and the migration of labor forces as an alternative solution for labor shortages in the hospitality industry
    • Choi, J., Woods, R. H. and Murrmann, S. K. (2000) 'International labor markets and the migration of labor forces as an alternative solution for labor shortages in the hospitality industry', International Journal of Contemporary Hospitality Management, 12, 1, 61-7.
    • (2000) International Journal of Contemporary Hospitality Management , vol.12 , Issue.1 , pp. 61-67
    • Choi, J.1    Woods, R.H.2    Murrmann, S.K.3
  • 72
    • 84992869871 scopus 로고    scopus 로고
    • Collecting and using employee feedback: an effective way to understand customers' needs
    • Chung, B. G. (1997) 'Collecting and using employee feedback: an effective way to understand customers' needs', Cornell Hotel and Restaurant Administration Quarterly, 38, 5, 50-7.
    • (1997) Cornell Hotel and Restaurant Administration Quarterly , vol.38 , Issue.5 , pp. 50-57
    • Chung, B.G.1
  • 73
    • 0010690314 scopus 로고    scopus 로고
    • Running on the spot? A review of 20 years of research on the management of human resources in comparative and international perspective
    • Clark, T., Gospel, H. and Montgomery, J. (1999) 'Running on the spot? A review of 20 years of research on the management of human resources in comparative and international perspective', International Journal of Human Resource Management, 10, 3, 520-44.
    • (1999) International Journal of Human Resource Management , vol.10 , Issue.3 , pp. 520-544
    • Clark, T.1    Gospel, H.2    Montgomery, J.3
  • 78
    • 84908971496 scopus 로고    scopus 로고
    • Review of research and evaluation on investors in people
    • January
    • Claytor, A. (2002) 'Review of research and evaluation on investors in people', Labour Market Trends, January, 47-8.
    • (2002) Labour Market Trends , pp. 47-48
    • Claytor, A.1
  • 81
    • 0031993941 scopus 로고    scopus 로고
    • Career issues for women association executives: mentors, pay, equity and boards of directors
    • Coffey, B. S. and Anderson, S. E. (1998) 'Career issues for women association executives: mentors, pay, equity and boards of directors', Cornell Hotel and Restaurant Administration Quarterly, 39, 1, 34-9.
    • (1998) Cornell Hotel and Restaurant Administration Quarterly , vol.39 , Issue.1 , pp. 34-39
    • Coffey, B.S.1    Anderson, S.E.2
  • 82
    • 0346903455 scopus 로고    scopus 로고
    • Collective bargaining regarding safety and security issues
    • Cohen, E. A. (2002) 'Collective bargaining regarding safety and security issues', Cornell Hotel and Restaurant Administration Quarterly, 43, 5, 109-18.
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.5 , pp. 109-118
    • Cohen, E.A.1
  • 83
    • 0345860719 scopus 로고    scopus 로고
    • Human resources strategy to improve organisational performance: a route for firms in Britain
    • Cooke, F. L. (2001) 'Human resources strategy to improve organisational performance: a route for firms in Britain', International Journal of Management Reviews, 3, 4, 321-39.
    • (2001) International Journal of Management Reviews , vol.3 , Issue.4 , pp. 321-339
    • Cooke, F.L.1
  • 84
    • 0002677828 scopus 로고    scopus 로고
    • 'Towards a new model of industrial partnership'
    • in P. Sparrow and M. Marchington (eds), London: Financial Times/Pitman.
    • Coupar, W. and Stevens, B. (1998) 'Towards a new model of industrial partnership', in P. Sparrow and M. Marchington (eds) Human Resource Management: The New Agenda, London: Financial Times/Pitman.
    • (1998) Human Resource Management: The New Agenda
    • Coupar, W.1    Stevens, B.2
  • 87
    • 0011062714 scopus 로고    scopus 로고
    • A coincidence of needs? Employers and full-time students
    • Curtis, S. and Lucas, R. E. (2001) 'A coincidence of needs? Employers and full-time students', Employee Relations, 23, 1, 38-54.
    • (2001) Employee Relations , vol.23 , Issue.1 , pp. 38-54
    • Curtis, S.1    Lucas, R.E.2
  • 89
    • 84986144832 scopus 로고    scopus 로고
    • An examination of the organizational and cross-cultural challenges facing international hotel managers in Russia
    • D'Annunzio-Green, N. (2002) 'An examination of the organizational and cross-cultural challenges facing international hotel managers in Russia', International Journal of Contemporary Hospitality Management, 14, 6, 266-73.
    • (2002) International Journal of Contemporary Hospitality Management , vol.14 , Issue.6 , pp. 266-273
    • D'Annunzio-Green, N.1
  • 90
    • 0033455765 scopus 로고    scopus 로고
    • Re-empowering the empowered: the ultimate challenge?
    • D'Annunzio-Green, N. and Macandrew, J. (1999) 'Re-empowering the empowered: the ultimate challenge?', Personnel Review, 28, 3, 258-78.
    • (1999) Personnel Review , vol.28 , Issue.3 , pp. 258-278
    • D'Annunzio-Green, N.1    Macandrew, J.2
  • 92
    • 13544273567 scopus 로고    scopus 로고
    • The dimensions of organizational climate in four- and five-star Australian hotels
    • Davidson, M., Manning, M., Timo, N. and Ryder, P. (2001) 'The dimensions of organizational climate in four- and five-star Australian hotels', Journal of Hospitality and Tourism Research, 25, 4, 444-61.
    • (2001) Journal of Hospitality and Tourism Research , vol.25 , Issue.4 , pp. 444-461
    • Davidson, M.1    Manning, M.2    Timo, N.3    Ryder, P.4
  • 93
    • 84908929398 scopus 로고    scopus 로고
    • Labour disputes in Britain 2001
    • November
    • Davies, J. (2002) 'Labour disputes in Britain 2001', Labour Market Trends, November, 589-603.
    • (2002) Labour Market Trends , pp. 589-603
    • Davies, J.1
  • 94
    • 0036887987 scopus 로고    scopus 로고
    • The core and periphery: an examination of the flexible workforce model in the hotel industry
    • Deery, M. and Jago, L. K. (2002) 'The core and periphery: an examination of the flexible workforce model in the hotel industry', International Journal of Hospitality Management, 21, 4, 325-38.
    • (2002) International Journal of Hospitality Management , vol.21 , Issue.4 , pp. 325-338
    • Deery, M.1    Jago, L.K.2
  • 95
    • 0031521255 scopus 로고    scopus 로고
    • An exploratory analysis of turnover culture in the hotel industry in Australia
    • Deery, M. and Shaw, R. (1997) 'An exploratory analysis of turnover culture in the hotel industry in Australia', International Journal of Hospitality Management, 16, 4, 375-92.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.4 , pp. 375-392
    • Deery, M.1    Shaw, R.2
  • 96
    • 0000021437 scopus 로고    scopus 로고
    • An investigation of the relationship between employee turnover and organizational culture
    • Deery, M. and Shaw, R. (1999) 'An investigation of the relationship between employee turnover and organizational culture', Journal of Hospitality and Tourism Research, 23, 4, 387-400.
    • (1999) Journal of Hospitality and Tourism Research , vol.23 , Issue.4 , pp. 387-400
    • Deery, M.1    Shaw, R.2
  • 97
    • 0345860936 scopus 로고    scopus 로고
    • The non-union workplace in Australia: bleak house or human resource innovator?
    • Deery, M., Walsh, J. and Knox, A. (2001) 'The non-union workplace in Australia: bleak house or human resource innovator?', International Journal of Human Resource Management, 12, 4, 669-83.
    • (2001) International Journal of Human Resource Management , vol.12 , Issue.4 , pp. 669-683
    • Deery, M.1    Walsh, J.2    Knox, A.3
  • 98
    • 0004202505 scopus 로고    scopus 로고
    • Cmnd 3968, London: HMSO
    • Department of Trade and Industry (DTI) (1998) Fairness at Work, Cmnd 3968, London: HMSO.
    • (1998) Fairness at Work
  • 99
    • 0003559166 scopus 로고    scopus 로고
    • 1998 [computer file], 4th edn, Colchester: UK Data Archive [distributor], 22 December, SN: 3955
    • Department of Trade and Industry (DTI) (1999) Workplace Employee Relations Survey: Crosssection, 1998 [computer file], 4th edn, Colchester: UK Data Archive [distributor], 22 December, SN: 3955.
    • (1999) Workplace Employee Relations Survey: Crosssection
  • 100
  • 102
    • 84909135897 scopus 로고    scopus 로고
    • Available on-line at:
    • Department of Trade and Industry (DTI) (2002) Employment Tribunal System Taskforce Report. Available on-line at: http://www.employmenttribunalsystemtaskforce.gov.uk.
    • (2002) Employment Tribunal System Taskforce Report.
  • 104
    • 84949394121 scopus 로고
    • The business case for women's equality: is the carrot better than the stick?
    • Dickens, L. (1994) 'The business case for women's equality: is the carrot better than the stick?', Employee Relations, 16, 8, 5-18.
    • (1994) Employee Relations , vol.16 , Issue.8 , pp. 5-18
    • Dickens, L.1
  • 105
    • 0000127494 scopus 로고    scopus 로고
    • Gender, race and employment equality in Britain: inadequate strategies and the role of industrial relations actors
    • Dickens, L. (1997) 'Gender, race and employment equality in Britain: inadequate strategies and the role of industrial relations actors', Industrial Relations Journal, 28, 4, 282-91.
    • (1997) Industrial Relations Journal , vol.28 , Issue.4 , pp. 282-291
    • Dickens, L.1
  • 106
    • 0002923168 scopus 로고    scopus 로고
    • What HRM means for gender equality
    • Dickens, L. (1998) 'What HRM means for gender equality', Human Resource Management Journal, 8, 1, 23-40.
    • (1998) Human Resource Management Journal , vol.8 , Issue.1 , pp. 23-40
    • Dickens, L.1
  • 110
    • 0032409303 scopus 로고    scopus 로고
    • The gap between male and female pay: what does the case of hotel and catering tell us?
    • Doherty, L. and Stead, L. (1998) 'The gap between male and female pay: what does the case of hotel and catering tell us?', The Service Industries Journal, 18, 4, 126-44.
    • (1998) The Service Industries Journal , vol.18 , Issue.4 , pp. 126-144
    • Doherty, L.1    Stead, L.2
  • 113
    • 84986097373 scopus 로고    scopus 로고
    • "Looking out of the black-hole": nonunion relations in an SME
    • Dundon, T., Grugulis, I. and Wilkinson, A. (1999) ' "Looking out of the black-hole": nonunion relations in an SME', Employee Relations, 21, 3, 251-66.
    • (1999) Employee Relations , vol.21 , Issue.3 , pp. 251-266
    • Dundon, T.1    Grugulis, I.2    Wilkinson, A.3
  • 115
    • 0035617167 scopus 로고    scopus 로고
    • Workplace stress claims following the John Walker decision
    • Earnshaw, J. and Morrison, L. (2001) 'Workplace stress claims following the John Walker decision', Personnel Review, 30, 4, 468-87.
    • (2001) Personnel Review , vol.30 , Issue.4 , pp. 468-487
    • Earnshaw, J.1    Morrison, L.2
  • 117
    • 2642539276 scopus 로고    scopus 로고
    • Unfair to whom? Discipline and dismissal in small establishments
    • Earnshaw, J., Marchington, M. and Goodman, J. (2000) 'Unfair to whom? Discipline and dismissal in small establishments', Industrial Relations Journal, 31, 1, 62-73.
    • (2000) Industrial Relations Journal , vol.31 , Issue.1 , pp. 62-73
    • Earnshaw, J.1    Marchington, M.2    Goodman, J.3
  • 119
    • 7444239993 scopus 로고    scopus 로고
    • 'Discipline: towards trust and self-discipline?'
    • in S. Bach and K. Sisson (eds), 3rd edn, Oxford: Blackwell.
    • Edwards, P. (2000) 'Discipline: towards trust and self-discipline?', in S. Bach and K. Sisson (eds) Personnel Management, 3rd edn, Oxford: Blackwell.
    • (2000) Personnel Management
    • Edwards, P.1
  • 120
    • 22144436365 scopus 로고    scopus 로고
    • The employment relationship and the field of industrial relations
    • in P. Edwards (ed.), 2nd edn, Oxford: Blackwell
    • Edwards, P. (2003a) 'The employment relationship and the field of industrial relations', in P. Edwards (ed.) Industrial Relations Theory and Practice in Britain, 2nd edn, Oxford: Blackwell.
    • (2003) Industrial Relations Theory and Practice in Britain
    • Edwards, P.1
  • 122
    • 0001772545 scopus 로고    scopus 로고
    • Pay equity and the National Minimum Wage: what can theories tell us?
    • Edwards, P. and Gilman, M. (1999) 'Pay equity and the National Minimum Wage: what can theories tell us?', Human Resource Management Journal, 9, 1, 20-38.
    • (1999) Human Resource Management Journal , vol.9 , Issue.1 , pp. 20-38
    • Edwards, P.1    Gilman, M.2
  • 123
    • 0041323265 scopus 로고    scopus 로고
    • London: Employment Tribunals Service. Available on-line at:
    • Employment Tribunals Service (2002) Annual Report and Accounts 2001-2002, London: Employment Tribunals Service. Available on-line at: http://www.ets.gov.uk.
    • (2002) Annual Report and Accounts 2001-2002
  • 125
    • 0031501348 scopus 로고    scopus 로고
    • Inauthenticity and depression: assessing the consequences of interactive service work
    • Erickson, R. J. and Wharton, A. S. (1997) 'Inauthenticity and depression: assessing the consequences of interactive service work', Work and Occupations, 24, 2, 188-213.
    • (1997) Work and Occupations , vol.24 , Issue.2 , pp. 188-213
    • Erickson, R.J.1    Wharton, A.S.2
  • 126
    • 0031663483 scopus 로고    scopus 로고
    • The case for government involvement in human resource development: a study of the Thai hotel industry
    • Esichaikul, R. and Baum, T. (1998) 'The case for government involvement in human resource development: a study of the Thai hotel industry', Tourism Management, 19, 4, 359-70.
    • (1998) Tourism Management , vol.19 , Issue.4 , pp. 359-370
    • Esichaikul, R.1    Baum, T.2
  • 127
    • 0034946146 scopus 로고    scopus 로고
    • Time, money and the gender order: work orientations and working-time preferences in Britain
    • Fagan, C. (2001) 'Time, money and the gender order: work orientations and working-time preferences in Britain', Gender, Work and Organization, 8, 3, 239-66.
    • (2001) Gender, Work and Organization , vol.8 , Issue.3 , pp. 239-266
    • Fagan, C.1
  • 129
    • 0031091731 scopus 로고    scopus 로고
    • Workplace induced stress among operational staff in the hotel industry
    • Faulkner, B. and Patiar, A. (1997) 'Workplace induced stress among operational staff in the hotel industry', International Journal of Hospitality Management, 16, 1, 99-117.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.1 , pp. 99-117
    • Faulkner, B.1    Patiar, A.2
  • 131
    • 84986019058 scopus 로고    scopus 로고
    • Models, styles and metaphors: understanding the management of discipline
    • Fenley, A. (1998) 'Models, styles and metaphors: understanding the management of discipline', Employee Relations, 20, 4, 349-64.
    • (1998) Employee Relations , vol.20 , Issue.4 , pp. 349-364
    • Fenley, A.1
  • 133
    • 0347067943 scopus 로고    scopus 로고
    • National skill-creation systems and career paths for service workers: hotels in the United States, Germany and the United Kingdom
    • Finegold, D., Wagner, K. and Mason, G. (2000) 'National skill-creation systems and career paths for service workers: hotels in the United States, Germany and the United Kingdom', International Journal of Human Resource Management, 11, 3, 497-516.
    • (2000) International Journal of Human Resource Management , vol.11 , Issue.3 , pp. 497-516
    • Finegold, D.1    Wagner, K.2    Mason, G.3
  • 136
    • 85044815252 scopus 로고
    • 'Women and industrial relations theory'
    • Forrest, A. (1993) 'Women and industrial relations theory', Relations Industrielles, 48, 409-40.
    • (1993) Relations Industrielles , vol.48 , pp. 409-440
    • Forrest, A.1
  • 139
    • 0003791185 scopus 로고
    • London: Faber and Faber
    • Fox, A. (1974) Beyond Contract, London: Faber and Faber.
    • (1974) Beyond Contract
    • Fox, A.1
  • 140
    • 0003937554 scopus 로고
    • 2nd edn, London: Faber and Faber
    • Fox, A. (1985) Man Mismanagement, 2nd edn, London: Faber and Faber.
    • (1985) Man Mismanagement
    • Fox, A.1
  • 141
  • 144
    • 84970441431 scopus 로고
    • Management by customers in a changing economy
    • Fuller, L. and Smith, V. (1991) 'Management by customers in a changing economy', Work, Employment and Society, 5, 1, 1-16.
    • (1991) Work, Employment and Society , vol.5 , Issue.1 , pp. 1-16
    • Fuller, L.1    Smith, V.2
  • 147
    • 84991173844 scopus 로고
    • Human resource management: the views of personnel directors
    • Gennard, J. and Kelly, J. (1995) 'Human resource management: the views of personnel directors', Human Resource Management Journal, 5, 1, 15-32.
    • (1995) Human Resource Management Journal , vol.5 , Issue.1 , pp. 15-32
    • Gennard, J.1    Kelly, J.2
  • 148
    • 0012217818 scopus 로고    scopus 로고
    • The unimportance of labels: the diffusion of the personnel/HRM function
    • Gennard, J. and Kelly, J. (1997) 'The unimportance of labels: the diffusion of the personnel/HRM function', Industrial Relations Journal, 28, 1, 27-42.
    • (1997) Industrial Relations Journal , vol.28 , Issue.1 , pp. 27-42
    • Gennard, J.1    Kelly, J.2
  • 149
    • 79958777156 scopus 로고    scopus 로고
    • Employee theft and efficacy of certain control procedures in commercial food service operations
    • Ghiselli, R. and Ismail, J. A. (1998) 'Employee theft and efficacy of certain control procedures in commercial food service operations', Journal of Hospitality and Tourism Research, 22, 2, 174-87.
    • (1998) Journal of Hospitality and Tourism Research , vol.22 , Issue.2 , pp. 174-187
    • Ghiselli, R.1    Ismail, J.A.2
  • 150
    • 84986131972 scopus 로고    scopus 로고
    • The state of human resource management: evidence from employees' views of HRM systems and staff
    • Gibb, S. (2001) 'The state of human resource management: evidence from employees' views of HRM systems and staff ', Employee Relations, 23, 4, 318-36.
    • (2001) Employee Relations , vol.23 , Issue.4 , pp. 318-336
    • Gibb, S.1
  • 151
    • 0009433580 scopus 로고    scopus 로고
    • UK hospitality managers past and present
    • Gilbert, D. and Guerrier, Y. (1997) 'UK hospitality managers past and present', The Service Industries Journal, 17, 1, 115-32.
    • (1997) The Service Industries Journal , vol.17 , Issue.1 , pp. 115-132
    • Gilbert, D.1    Guerrier, Y.2
  • 153
    • 0001928020 scopus 로고    scopus 로고
    • Pay determination in small firms in the UK: the case of the response to the National Minimum Wage
    • Gilman, M., Edwards, P., Ram, M. and Arrowsmith, J. (2002) 'Pay determination in small firms in the UK: the case of the response to the National Minimum Wage', Industrial Relations Journal, 33, 1, 52-67.
    • (2002) Industrial Relations Journal , vol.33 , Issue.1 , pp. 52-67
    • Gilman, M.1    Edwards, P.2    Ram, M.3    Arrowsmith, J.4
  • 156
    • 84986134862 scopus 로고    scopus 로고
    • Unfair dismissal cases, disciplinary procedures, recruitment methods and management style: case study evidence from three industrial sectors
    • Goodman, J., Earnshaw, J., Marchington, M. and Harrison, R. (1998) 'Unfair dismissal cases, disciplinary procedures, recruitment methods and management style: case study evidence from three industrial sectors', Employee Relations, 20, 6, 536-50.
    • (1998) Employee Relations , vol.20 , Issue.6 , pp. 536-550
    • Goodman, J.1    Earnshaw, J.2    Marchington, M.3    Harrison, R.4
  • 160
    • 0012414915 scopus 로고    scopus 로고
    • Pragmatism and compliance: employer responses to the working time regulations
    • Goss, D. and Adam-Smith, D. (2001) 'Pragmatism and compliance: employer responses to the working time regulations', Industrial Relations Journal, 32, 3, 195-208.
    • (2001) Industrial Relations Journal , vol.32 , Issue.3 , pp. 195-208
    • Goss, D.1    Adam-Smith, D.2
  • 162
    • 84993006691 scopus 로고    scopus 로고
    • The role of the multi-unit manager in branded hospitality operations
    • Goss-Turner, S. (1999) 'The role of the multi-unit manager in branded hospitality operations', Human Resource Management Journal, 9, 4, 39-57.
    • (1999) Human Resource Management Journal , vol.9 , Issue.4 , pp. 39-57
    • Goss-Turner, S.1
  • 163
    • 0007079117 scopus 로고    scopus 로고
    • HRM, rhetoric and the psychological contract: a case of "easier said than done"
    • Grant, D. (1999) 'HRM, rhetoric and the psychological contract: a case of "easier said than done" ', International Journal of Human Resource Management, 10, 2, 327-50.
    • (1999) International Journal of Human Resource Management , vol.10 , Issue.2 , pp. 327-350
    • Grant, D.1
  • 164
    • 0011633458 scopus 로고    scopus 로고
    • Of believers, atheists and agnostics: practitioner views of HRM
    • Grant, D. and Oswick, C. (1998) 'Of believers, atheists and agnostics: practitioner views of HRM', Industrial Relations Journal, 28, 3, 178-93.
    • (1998) Industrial Relations Journal , vol.28 , Issue.3 , pp. 178-193
    • Grant, D.1    Oswick, C.2
  • 165
    • 0035530738 scopus 로고    scopus 로고
    • It's been a hard day's night: the concentration and intensification of work in late twentieth-century Britain
    • Green, F. (2001) 'It's been a hard day's night: the concentration and intensification of work in late twentieth-century Britain', British Journal of Industrial Relations, 39, 1, 53-80.
    • (2001) British Journal of Industrial Relations , vol.39 , Issue.1 , pp. 53-80
    • Green, F.1
  • 166
    • 0035285896 scopus 로고    scopus 로고
    • Organisations and the transformations of the internal labour market
    • Grimshaw, D., Ward, K. G., Rubery, J. and Beynon, H. (2001) 'Organisations and the transformations of the internal labour market', Work, Employment and Society, 15, 1, 25-54.
    • (2001) Work, Employment and Society , vol.15 , Issue.1 , pp. 25-54
    • Grimshaw, D.1    Ward, K.G.2    Rubery, J.3    Beynon, H.4
  • 168
    • 0034345152 scopus 로고    scopus 로고
    • "No, we don't provide that service": the harassment of hotel employees by customers
    • Guerrier, Y. and Adib, A. S. (2000) ' "No, we don't provide that service": the harassment of hotel employees by customers', Work, Employment and Society, 14, 4, 689-705.
    • (2000) Work, Employment and Society , vol.14 , Issue.4 , pp. 689-705
    • Guerrier, Y.1    Adib, A.S.2
  • 170
    • 0002729105 scopus 로고
    • Core and peripheral employees in hotel operations
    • Guerrier, Y. and Lockwood, A. (1989) 'Core and peripheral employees in hotel operations', Personnel Review, 18, 1, 9-15.
    • (1989) Personnel Review , vol.18 , Issue.1 , pp. 9-15
    • Guerrier, Y.1    Lockwood, A.2
  • 171
    • 84980302060 scopus 로고
    • Human resource management and industrial relations
    • Guest, D. (1987) 'Human resource management and industrial relations', Journal of Management Studies, 24, 5, 503-21.
    • (1987) Journal of Management Studies , vol.24 , Issue.5 , pp. 503-521
    • Guest, D.1
  • 172
    • 0002173194 scopus 로고
    • Human resource management: its implications for industrial relations and trade unions
    • in J. Storey (ed.), London: Routledge
    • Guest, D. (1989) 'Human resource management: its implications for industrial relations and trade unions', in J. Storey (ed.) New Perspectives on Human Resource Management, London: Routledge.
    • (1989) New Perspectives on Human Resource Management
    • Guest, D.1
  • 173
    • 85007029199 scopus 로고    scopus 로고
    • Human resource management: the workers' verdict
    • Guest, D. (1999) 'Human resource management: the workers' verdict', Human Resource Management Journal, 9, 2, 5-25.
    • (1999) Human Resource Management Journal , vol.9 , Issue.2 , pp. 5-25
    • Guest, D.1
  • 174
    • 0038342186 scopus 로고    scopus 로고
    • Human resource management: when research confronts theory
    • Guest, D. (2001) 'Human resource management: when research confronts theory', International Journal of Human Resource Management, 12, 7, 1092-106.
    • (2001) International Journal of Human Resource Management , vol.12 , Issue.7 , pp. 1092-1106
    • Guest, D.1
  • 175
    • 0004202503 scopus 로고    scopus 로고
    • 'Fairness at Work and the psychological contract'
    • London: IPD
    • Guest, D. and Conway, N. (1998) 'Fairness at Work and the psychological contract', Issues in People Management, London: IPD.
    • (1998) Issues in People Management
    • Guest, D.1    Conway, N.2
  • 176
    • 0033197237 scopus 로고    scopus 로고
    • Peering into the black hole: the downside of new employment relations in the UK
    • Guest, D. and Conway, N. (1999) 'Peering into the black hole: the downside of new employment relations in the UK', British Journal of Industrial Relations, 37, 3, 367-89.
    • (1999) British Journal of Industrial Relations , vol.37 , Issue.3 , pp. 367-389
    • Guest, D.1    Conway, N.2
  • 177
    • 34249982367 scopus 로고    scopus 로고
    • Communicating the psychological contract: an employer perspective
    • Guest, D. and Conway, N. (2002) 'Communicating the psychological contract: an employer perspective', Human Resource Management Journal, 12, 2, 22-38.
    • (2002) Human Resource Management Journal , vol.12 , Issue.2 , pp. 22-38
    • Guest, D.1    Conway, N.2
  • 178
    • 0010947603 scopus 로고    scopus 로고
    • Human resource management and the new industrial relations
    • in I. J. Beardwell (ed.), Oxford: Oxford University Press
    • Guest, D. and Hoque, K. (1996) 'Human resource management and the new industrial relations', in I. J. Beardwell (ed.) Contemporary Industrial Relations: A Critical Analysis, Oxford: Oxford University Press.
    • (1996) Contemporary Industrial Relations: A Critical Analysis
    • Guest, D.1    Hoque, K.2
  • 180
    • 84986129177 scopus 로고
    • Marketing orientation revisited: the crucial role of the part-time marketer
    • Gummesson, E. (1991) 'Marketing orientation revisited: the crucial role of the part-time marketer', European Journal of Marketing, 25, 2, 60-75.
    • (1991) European Journal of Marketing , vol.25 , Issue.2 , pp. 60-75
    • Gummesson, E.1
  • 181
  • 182
    • 0029371690 scopus 로고
    • Five feminist myths about women's employment
    • Hakim, C. (1995) 'Five feminist myths about women's employment', British Journal of Sociology, 46, 3, 429-55.
    • (1995) British Journal of Sociology , vol.46 , Issue.3 , pp. 429-455
    • Hakim, C.1
  • 187
    • 33846651184 scopus 로고
    • Smiling, deferring and flirting: doing gender by giving "good service"
    • Hall, E. (1993) 'Smiling, deferring and flirting: doing gender by giving "good service" ', Work, Employment and Society, 20, 4, 452-71.
    • (1993) Work, Employment and Society , vol.20 , Issue.4 , pp. 452-471
    • Hall, E.1
  • 188
    • 85040410557 scopus 로고    scopus 로고
    • Letting go or holding on: the devolution of operational personnel activities
    • Hall, L. and Torrington, D. (1998) 'Letting go or holding on: the devolution of operational personnel activities', Human Resource Management Journal, 8, 1, 41-55.
    • (1998) Human Resource Management Journal , vol.8 , Issue.1 , pp. 41-55
    • Hall, L.1    Torrington, D.2
  • 189
    • 0036084449 scopus 로고    scopus 로고
    • The parental leave directive: towards a family-friendly social Europe
    • Hardy, S. and Adnett, N. (2002) 'The parental leave directive: towards a family-friendly social Europe', European Journal of Industrial Relations, 8, 2, 157-72.
    • (2002) European Journal of Industrial Relations , vol.8 , Issue.2 , pp. 157-172
    • Hardy, S.1    Adnett, N.2
  • 190
    • 2342622522 scopus 로고    scopus 로고
    • Changing patterns of HRM and employment relations in New Zealand: the large hotel industry
    • Haynes, P. and Fryer, G. (1999) 'Changing patterns of HRM and employment relations in New Zealand: the large hotel industry', Asia Pacific Journal of Human Resources, 37, 2, 33-43.
    • (1999) Asia Pacific Journal of Human Resources , vol.37 , Issue.2 , pp. 33-43
    • Haynes, P.1    Fryer, G.2
  • 192
    • 17644369895 scopus 로고    scopus 로고
    • More form than substance? Collective bargaining and employee voice in the Auckland luxury hotel industry
    • Haynes, P. and Fryer, G. (2001) 'More form than substance? Collective bargaining and employee voice in the Auckland luxury hotel industry', International Journal of Employment Studies, 9, 2, 109-29.
    • (2001) International Journal of Employment Studies , vol.9 , Issue.2 , pp. 109-129
    • Haynes, P.1    Fryer, G.2
  • 194
    • 0032163599 scopus 로고    scopus 로고
    • The impact of unfair dismissal rights on the employment relationship in the hospitality industry
    • Head, J. and Lucas, R. E. (1998) 'The impact of unfair dismissal rights on the employment relationship in the hospitality industry', International Journal of Hospitality Management, 17, 3, 243-51.
    • (1998) International Journal of Hospitality Management , vol.17 , Issue.3 , pp. 243-251
    • Head, J.1    Lucas, R.E.2
  • 195
    • 3543060013 scopus 로고    scopus 로고
    • 'Does individual employment legislation constrain the ability of hospitality employers to "hire and fire"'
    • forthcoming)
    • Head, J. and Lucas, R. E. (2004a, forthcoming) 'Does individual employment legislation constrain the ability of hospitality employers to "hire and fire"', International Journal of Hospitality Management, 23, 2.
    • (2004) International Journal of Hospitality Management , vol.23 , pp. 2
    • Head, J.1    Lucas, R.E.2
  • 196
    • 9344230331 scopus 로고    scopus 로고
    • 'Employee relations in the non-union hotel industry: a case of "determined individualism"?'
    • forthcoming
    • Head, J. and Lucas, R. E. (2004b, forthcoming) 'Employee relations in the non-union hotel industry: a case of "determined individualism"?', Personnel Review, 33, 6.
    • (2004) Personnel Review , vol.33 , pp. 6
    • Head, J.1    Lucas, R.E.2
  • 198
    • 0001515137 scopus 로고
    • Industrial relations and the customer
    • Heery, E. (1993) 'Industrial relations and the customer', Industrial Relations Journal, 24, 4, 284-95.
    • (1993) Industrial Relations Journal , vol.24 , Issue.4 , pp. 284-295
    • Heery, E.1
  • 200
    • 0032349282 scopus 로고    scopus 로고
    • Campaigning for part-time workers
    • Heery, E. (1998) 'Campaigning for part-time workers', Work, Employment and Society, 12, 2, 351-66.
    • (1998) Work, Employment and Society , vol.12 , Issue.2 , pp. 351-366
    • Heery, E.1
  • 201
    • 0002007674 scopus 로고
    • 'The practice of strategic human resource management'
    • Hendry, C. and Pettigrew, A. (1986), 'The practice of strategic human resource management', Personnel Review, 15, 5, 3-8.
    • (1986) Personnel Review , vol.15 , Issue.5 , pp. 3-8
    • Hendry, C.1    Pettigrew, A.2
  • 205
    • 85055298149 scopus 로고
    • 'Union membership and coverage files from the Current Population Survey: note'
    • Hirsch, B. T. and MacPherson, D. A. (1993) 'Union membership and coverage files from the Current Population Survey: note', Industrial and Labour Relations Review, 46, 574-8.
    • (1993) Industrial and Labour Relations Review , vol.46 , pp. 574-578
    • Hirsch, B.T.1    MacPherson, D.A.2
  • 206
    • 84986180766 scopus 로고    scopus 로고
    • Tourism employment: contingent work or professional career?
    • Hjalager, A. and Andersen, S. (2000) 'Tourism employment: contingent work or professional career?', Employee Relations, 23, 2, 115-29.
    • (2000) Employee Relations , vol.23 , Issue.2 , pp. 115-129
    • Hjalager, A.1    Andersen, S.2
  • 210
    • 84909135888 scopus 로고    scopus 로고
    • 'Management'
    • in G. Hollinshead, P. Nicholls and S. Tailby (eds), London: Financial Times Prentice Hall.
    • Hollinshead, G. (1999) 'Management', in G. Hollinshead, P. Nicholls and S. Tailby (eds) Employee Relations, London: Financial Times Prentice Hall.
    • (1999) Employee Relations
    • Hollinshead, G.1
  • 213
    • 0042070780 scopus 로고
    • Between gratitude and gratuity: commentary on Shamir
    • Holloway, J. (1985) 'Between gratitude and gratuity: commentary on Shamir', Annals of Tourism Research, 12, 2, 239-58.
    • (1985) Annals of Tourism Research , vol.12 , Issue.2 , pp. 239-258
    • Holloway, J.1
  • 214
    • 0030530923 scopus 로고    scopus 로고
    • Supervisor and manager styles in handling discipline and grievance, part 1: comparing styles in handling discipline and grievance
    • Hook, C., Rollinson, D. J., Foot, M. and Handley, J. (1996) 'Supervisor and manager styles in handling discipline and grievance, part 1: comparing styles in handling discipline and grievance', Personnel Review, 25, 3, 20-34.
    • (1996) Personnel Review , vol.25 , Issue.3 , pp. 20-34
    • Hook, C.1    Rollinson, D.J.2    Foot, M.3    Handley, J.4
  • 215
    • 0344821126 scopus 로고    scopus 로고
    • New approaches to HRM in the UK hotel industry
    • Hoque, K. (1999a) 'New approaches to HRM in the UK hotel industry', Human Resource Management Journal, 9, 2, 64-76.
    • (1999) Human Resource Management Journal , vol.9 , Issue.2 , pp. 64-76
    • Hoque, K.1
  • 216
    • 0033197277 scopus 로고    scopus 로고
    • Human resource management and performance in the UK hotel industry
    • Hoque, K. (1999b) 'Human resource management and performance in the UK hotel industry', British Journal of Industrial Relations, 37, 3, 419-43.
    • (1999) British Journal of Industrial Relations , vol.37 , Issue.3 , pp. 419-443
    • Hoque, K.1
  • 218
    • 84909254503 scopus 로고    scopus 로고
    • HRM in the UK hotel industry: a response
    • Hoque, K. (2000) 'HRM in the UK hotel industry: a response', Human Resource Management Journal, 10, 4, 91-3.
    • (2000) Human Resource Management Journal , vol.10 , Issue.4 , pp. 91-93
    • Hoque, K.1
  • 219
    • 0011632475 scopus 로고    scopus 로고
    • Counting angels: a comparison of personnel and HR specialists
    • Hoque, K. and Noon, M. (2001) 'Counting angels: a comparison of personnel and HR specialists', Human Resource Management Journal, 11, 3, 5-22.
    • (2001) Human Resource Management Journal , vol.11 , Issue.3 , pp. 5-22
    • Hoque, K.1    Noon, M.2
  • 220
    • 84909135887 scopus 로고    scopus 로고
    • London: Hospitality Training Foundation
    • Hospitality Training Foundation (HtF) (1997) Target the Top, London: Hospitality Training Foundation.
    • (1997) Target the Top
  • 222
  • 223
    • 0346160733 scopus 로고    scopus 로고
    • London: Hospitality Training Foundation
    • Hospitality Training Foundation (HtF) (2001) Labour Market Review 2001, London: Hospitality Training Foundation.
    • (2001) Labour Market Review 2001
  • 224
    • 33646722758 scopus 로고    scopus 로고
    • London: Hospitality Training Foundation
    • Hospitality Training Foundation (HtF) (2002) Labour Market Review 2002, London: Hospitality Training Foundation.
    • (2002) Labour Market Review 2002
  • 226
    • 13144250328 scopus 로고
    • The impact of human resource management practices on turnover, productivity, and corporate financial performance
    • Huselid, M. (1995) 'The impact of human resource management practices on turnover, productivity, and corporate financial performance', Academy of Management Journal, 38, 3, 653-72.
    • (1995) Academy of Management Journal , vol.38 , Issue.3 , pp. 653-672
    • Huselid, M.1
  • 230
    • 0031476340 scopus 로고    scopus 로고
    • The future of employee representation
    • Hyman, R. (1997) 'The future of employee representation', British Journal of Industrial Relations, 35, 3, 25-56.
    • (1997) British Journal of Industrial Relations , vol.35 , Issue.3 , pp. 25-56
    • Hyman, R.1
  • 231
    • 3843116455 scopus 로고
    • Learning to work with difference
    • Iles, P. (1995) 'Learning to work with difference', Personnel Review, 24, 6, 44-60.
    • (1995) Personnel Review , vol.24 , Issue.6 , pp. 44-60
    • Iles, P.1
  • 232
    • 84909135886 scopus 로고    scopus 로고
    • 'Sweden: Employment in the hotel and catering sector'
    • July
    • Incomes Data Services (IDS) (1998a) 'Sweden: Employment in the hotel and catering sector', IDS Employment Europe, 439, July, 21-2.
    • (1998) IDS Employment Europe , vol.439 , pp. 21-2.
  • 233
    • 84909135885 scopus 로고    scopus 로고
    • ' "Atypical" jobs sustain growth in Dutch hotels'
    • October
    • Incomes Data Services (IDS) (1998b) ' "Atypical" jobs sustain growth in Dutch hotels', IDS Employment Europe, 442, October, 18-20.
    • (1998) IDS Employment Europe, , vol.442 , pp. 18-20.
  • 234
    • 84909135884 scopus 로고    scopus 로고
    • 'Pay and conditions in the Spanish hospitality sector'
    • November
    • Incomes Data Services (IDS) (1998c) 'Pay and conditions in the Spanish hospitality sector', IDS Employment Europe, 443, November, 18-19.
    • (1998) IDS Employment Europe , vol.443 , pp. 18-19.
  • 235
    • 84909135883 scopus 로고    scopus 로고
    • 'New agreements set minima in Italy's hospitality sector'
    • May
    • Incomes Data Services (IDS) (1999) 'New agreements set minima in Italy's hospitality sector', IDS Employment Europe, 449, May, 20-1.
    • (1999) IDS Employment Europe , vol.449 , pp. 20-21
  • 236
    • 84909135882 scopus 로고    scopus 로고
    • January
    • Incomes Data Services (IDS) (2001) 'Pay in hotels', IDS Report 825, January, 10-15.
    • (2001) 'Pay in hotels' , pp. 10-15
  • 237
    • 84909135607 scopus 로고    scopus 로고
    • June
    • Incomes Data Services (IDS) (2002) 'Pay in hotels', IDS Report 858, June, 16-21.
    • (2002) 'Pay in hotels' , pp. 16-21
  • 238
    • 84909135606 scopus 로고    scopus 로고
    • March
    • Incomes Data Services (IDS) (2003) 'Pay in pubs and restaurants', IDS Report 876, March, 16-21.
    • (2003) 'Pay in pubs and restaurants' , pp. 16-21
  • 239
    • 84986018833 scopus 로고    scopus 로고
    • Selection for vocational courses: a consideration of the viewpoint of graduate employers
    • Ineson, E. M. (1996) 'Selection for vocational courses: a consideration of the viewpoint of graduate employers', International Journal of Contemporary Hospitality Management, 8, 6, 10-17.
    • (1996) International Journal of Contemporary Hospitality Management , vol.8 , Issue.6 , pp. 10-17
    • Ineson, E.M.1
  • 243
    • 0034147849 scopus 로고    scopus 로고
    • The paradox of the contented female manager: an empirical investigation of gender differences in pay expectation in the hospitality industry
    • Iverson, K. (2000a) 'The paradox of the contented female manager: an empirical investigation of gender differences in pay expectation in the hospitality industry', International Journal of Hospitality Management, 19, 1, 33-51.
    • (2000) International Journal of Hospitality Management , vol.19 , Issue.1 , pp. 33-51
    • Iverson, K.1
  • 244
    • 0034165131 scopus 로고    scopus 로고
    • Managing for effective workforce diversity: identifying issues that are of concern for employees
    • Iverson, K. (2000b) 'Managing for effective workforce diversity: identifying issues that are of concern for employees', Cornell Hotel and Restaurant Administration Quarterly, 41, 2, 31-8.
    • (2000) Cornell Hotel and Restaurant Administration Quarterly , vol.41 , Issue.2 , pp. 31-38
    • Iverson, K.1
  • 245
    • 0003087493 scopus 로고    scopus 로고
    • Turnover culture in the hospitality industry
    • Iverson, R. D. and Deery, M. (1997) 'Turnover culture in the hospitality industry', Human Resource Management Journal, 7, 4, 71-82.
    • (1997) Human Resource Management Journal , vol.7 , Issue.4 , pp. 71-82
    • Iverson, R.D.1    Deery, M.2
  • 246
    • 84909430407 scopus 로고
    • Worker representation and consultation: the impact of European requirements
    • James, P. (1994) 'Worker representation and consultation: the impact of European requirements', Employee Relations, 16, 7, 1, 33-42.
    • (1994) Employee Relations , vol.16 , Issue.7 , pp. 33-42
    • James, P.1
  • 248
    • 14244269483 scopus 로고    scopus 로고
    • Worker representation in health and safety: options for regulatory reform
    • James, P. and Walters, D. (2002) 'Worker representation in health and safety: options for regulatory reform', Industrial Relations Journal, 33, 2, 141-56.
    • (2002) Industrial Relations Journal , vol.33 , Issue.2 , pp. 141-156
    • James, P.1    Walters, D.2
  • 249
    • 17444367192 scopus 로고    scopus 로고
    • Absence management and the issues of job retention and return to work
    • James, P., Cunningham, I. and Dibben, P. (2002) 'Absence management and the issues of job retention and return to work', Human Resource Management Journal, 12, 2, 82-94.
    • (2002) Human Resource Management Journal , vol.12 , Issue.2 , pp. 82-94
    • James, P.1    Cunningham, I.2    Dibben, P.3
  • 250
    • 84986061517 scopus 로고    scopus 로고
    • Recruitment and training in small firms
    • Jameson, S. (2000) 'Recruitment and training in small firms', Journal of European Industrial Training, 24, 1, 43-9.
    • (2000) Journal of European Industrial Training , vol.24 , Issue.1 , pp. 43-49
    • Jameson, S.1
  • 251
  • 252
    • 0009152461 scopus 로고    scopus 로고
    • Whatever it takes? Managing empowered workers and the service encounter in an international hotel chain
    • Jones, C., Nickson, D. and Taylor, G. (1997) 'Whatever it takes? Managing empowered workers and the service encounter in an international hotel chain', Work, Employment & Society, 11, 3, 541-54.
    • (1997) Work, Employment & Society , vol.11 , Issue.3 , pp. 541-554
    • Jones, C.1    Nickson, D.2    Taylor, G.3
  • 253
    • 3042872692 scopus 로고    scopus 로고
    • Not part of the family? The limits to managing the corporate way in international hotel chains
    • Jones, C., Thompson, P. and Nickson, D. (1998) 'Not part of the family? The limits to managing the corporate way in international hotel chains', International Journal of Human Resource Management, 9, 6, 1048-63.
    • (1998) International Journal of Human Resource Management , vol.9 , Issue.6 , pp. 1048-1063
    • Jones, C.1    Thompson, P.2    Nickson, D.3
  • 254
    • 0042598742 scopus 로고    scopus 로고
    • An occupational hazard? Sex segregation in tourism employment
    • Jordan, F. (1997) 'An occupational hazard? Sex segregation in tourism employment', Tourism Management, 18, 8, 525-34.
    • (1997) Tourism Management , vol.18 , Issue.8 , pp. 525-534
    • Jordan, F.1
  • 255
    • 0002499996 scopus 로고    scopus 로고
    • 'Permanent part-time work: new family-friendly standard or high intensity cheap skills (Precarious Employment)?'
    • Junor, A. (1998) 'Permanent part-time work: new family-friendly standard or high intensity cheap skills (Precarious Employment)?' Labor and Industry, 8, 3, 1-16.
    • (1998) Labor and Industry , vol.8 , Issue.3 , pp. 1-16
    • Junor, A.1
  • 257
    • 0035541576 scopus 로고    scopus 로고
    • Organising flexibility: the flexible firm in a new century
    • Kalleberg, A. L. (2001) 'Organising flexibility: the flexible firm in a new century', British Journal of Industrial Relations, 39, 4, 479-504.
    • (2001) British Journal of Industrial Relations , vol.39 , Issue.4 , pp. 479-504
    • Kalleberg, A.L.1
  • 259
    • 21944457067 scopus 로고    scopus 로고
    • HRMism and the languages of representation
    • Keenoy, T. (1997) 'HRMism and the languages of representation', Journal of Management Studies, 34, 5, 825-41.
    • (1997) Journal of Management Studies , vol.34 , Issue.5 , pp. 825-841
    • Keenoy, T.1
  • 260
    • 0032623158 scopus 로고    scopus 로고
    • HRM as hologram: a polemic
    • Keenoy, T. (1999) 'HRM as hologram: a polemic', Journal of Management Studies, 36, 1, 1-23.
    • (1999) Journal of Management Studies , vol.36 , Issue.1 , pp. 1-23
    • Keenoy, T.1
  • 261
    • 0033053507 scopus 로고    scopus 로고
    • 'The assessment: knowledge, skills and competitiveness'
    • Keep, E. and Mayhew, K. (1999) 'The assessment: knowledge, skills and competitiveness', Oxford Review of Economic Policy, 15, 1-15.
    • (1999) Oxford Review of Economic Policy , vol.15 , pp. 1-15
    • Keep, E.1    Mayhew, K.2
  • 262
    • 0002397708 scopus 로고    scopus 로고
    • Personnel management in hotels-an update: a move to human resource management?
    • Kelliher, C. and Johnson, K. (1997) 'Personnel management in hotels-an update: a move to human resource management?', Progress in Tourism and Hospitality Research, 3, 4, 321-31.
    • (1997) Progress in Tourism and Hospitality Research , vol.3 , Issue.4 , pp. 321-331
    • Kelliher, C.1    Johnson, K.2
  • 263
    • 14844290343 scopus 로고    scopus 로고
    • Business strategy and approaches to HRM: a case study of new developments in the United Kingdom restaurant industry
    • Kelliher, C. and Perrett, G. (2001) 'Business strategy and approaches to HRM: a case study of new developments in the United Kingdom restaurant industry', Personnel Review, 30, 4, 421-37.
    • (2001) Personnel Review , vol.30 , Issue.4 , pp. 421-437
    • Kelliher, C.1    Perrett, G.2
  • 265
    • 0031500322 scopus 로고    scopus 로고
    • Industrial relations: looking to the future
    • Kelly, J. (1997) 'Industrial relations: looking to the future', British Journal of Industrial Relations, 35, 3, 393-8.
    • (1997) British Journal of Industrial Relations , vol.35 , Issue.3 , pp. 393-398
    • Kelly, J.1
  • 266
    • 0004357906 scopus 로고    scopus 로고
    • Individualism and collectivism in theory and practice
    • in P. Edwards (ed.), Oxford: Blackwell
    • Kessler, I. and Purcell, J. (1995) 'Individualism and collectivism in theory and practice', in P. Edwards (ed.) Industrial Relations Theory and Practice in Britain, Oxford: Blackwell.
    • (1995) Industrial Relations Theory and Practice in Britain
    • Kessler, I.1    Purcell, J.2
  • 268
    • 22144463273 scopus 로고    scopus 로고
    • The dynamics of positive action in UK trade unions: the case of women and black members
    • Kirton, G. and Greene, A. (2002) 'The dynamics of positive action in UK trade unions: the case of women and black members', Industrial Relations Journal, 33, 2, 157-72.
    • (2002) Industrial Relations Journal , vol.33 , Issue.2 , pp. 157-172
    • Kirton, G.1    Greene, A.2
  • 269
    • 0037541789 scopus 로고    scopus 로고
    • Delivering quality service: diagnosing favorable and unfavorable service encounters in restaurants
    • Kivelä, J. J. and Chu, C. Y. H. (2001) 'Delivering quality service: diagnosing favorable and unfavorable service encounters in restaurants', Journal of Hospitality and Tourism Research, 25, 3, 251-71.
    • (2001) Journal of Hospitality and Tourism Research , vol.25 , Issue.3 , pp. 251-271
    • Kivelä, J.J.1    Chu, C.Y.H.2
  • 270
    • 0034337453 scopus 로고    scopus 로고
    • Discipline, dismissals and complaints to employment tribunals
    • Knight, K. G. and Latreille, P. L. (2000) 'Discipline, dismissals and complaints to employment tribunals', British Journal of Industrial Relations, 38, 4, 533-55.
    • (2000) British Journal of Industrial Relations , vol.38 , Issue.4 , pp. 533-555
    • Knight, K.G.1    Latreille, P.L.2
  • 274
    • 0034165114 scopus 로고    scopus 로고
    • The labor-management partnership: San Francisco's hotels and the employees' union try a new approach
    • Korshak, S. R. (2000) 'The labor-management partnership: San Francisco's hotels and the employees' union try a new approach', Cornell Hotel and Restaurant Administration Quarterly, 41, 2, 14-29.
    • (2000) Cornell Hotel and Restaurant Administration Quarterly , vol.41 , Issue.2 , pp. 14-29
    • Korshak, S.R.1
  • 275
    • 0034064950 scopus 로고    scopus 로고
    • Partitioning seasonal employment in the hospitality industry
    • Krakover, S. (2000) 'Partitioning seasonal employment in the hospitality industry', Tourism Management, 21, 5, 461-71.
    • (2000) Tourism Management , vol.21 , Issue.5 , pp. 461-471
    • Krakover, S.1
  • 278
    • 0013157586 scopus 로고    scopus 로고
    • An investigation of employees' job satisfaction: the case of hotels in Hong Kong
    • Lam, T., Zhang, H. and Baum, T. (2001a) 'An investigation of employees' job satisfaction: the case of hotels in Hong Kong', Tourism Management, 22, 2, 157-65.
    • (2001) Tourism Management , vol.22 , Issue.2 , pp. 157-165
    • Lam, T.1    Zhang, H.2    Baum, T.3
  • 280
    • 29544434655 scopus 로고    scopus 로고
    • New employees' turnover intentions and organizational commitment in the Hong Kong hotel industry
    • Lam, T., Lo, A. and Chan, J. (2002) 'New employees' turnover intentions and organizational commitment in the Hong Kong hotel industry', Journal of Hospitality and Tourism Research, 26, 3, 217-34.
    • (2002) Journal of Hospitality and Tourism Research , vol.26 , Issue.3 , pp. 217-234
    • Lam, T.1    Lo, A.2    Chan, J.3
  • 282
    • 0012723819 scopus 로고    scopus 로고
    • "Getting by" and "getting on" in service work: lessons for the future of accounting?
    • Lammont, N. and Lucas, R. E. (1999) ' "Getting by" and "getting on" in service work: lessons for the future of accounting?', Critical Perspectives on Accounting, 10, 4, 809-30.
    • (1999) Critical Perspectives on Accounting , vol.10 , Issue.4 , pp. 809-830
    • Lammont, N.1    Lucas, R.E.2
  • 283
    • 0001769111 scopus 로고
    • Towards an understanding of employee empowerment in hospitality services
    • Lashley, C. (1995a) 'Towards an understanding of employee empowerment in hospitality services', International Journal of Contemporary Hospitality Management, 7, 1, 27-32.
    • (1995) International Journal of Contemporary Hospitality Management , vol.7 , Issue.1 , pp. 27-32
    • Lashley, C.1
  • 284
    • 0003044141 scopus 로고
    • Empowerment through delayering: a pilot study at McDonald's restaurants
    • Lashley, C. (1995b) 'Empowerment through delayering: a pilot study at McDonald's restaurants', International Journal of Contemporary Hospitality Management, 7, 2, 29-35.
    • (1995) International Journal of Contemporary Hospitality Management , vol.7 , Issue.2 , pp. 29-35
    • Lashley, C.1
  • 285
    • 0030497314 scopus 로고    scopus 로고
    • Research issues for employee empowerment in hospitality organisations
    • Lashley, C. (1996) 'Research issues for employee empowerment in hospitality organisations', International Journal of Hospitality Management, 15, 4, 333-46.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.4 , pp. 333-346
    • Lashley, C.1
  • 288
    • 0033448551 scopus 로고    scopus 로고
    • Employee empowerment in services: a framework for analysis
    • Lashley, C. (1999) 'Employee empowerment in services: a framework for analysis', Personnel Review, 28, 3, 169-91.
    • (1999) Personnel Review , vol.28 , Issue.3 , pp. 169-191
    • Lashley, C.1
  • 290
    • 0040583712 scopus 로고    scopus 로고
    • Hospitality retail operations types and styles in the management of human resources
    • Lashley, C. and Taylor, S. (1998) 'Hospitality retail operations types and styles in the management of human resources', Journal of Retailing and Consumer Services, 5, 3, 153-65.
    • (1998) Journal of Retailing and Consumer Services , vol.5 , Issue.3 , pp. 153-165
    • Lashley, C.1    Taylor, S.2
  • 292
    • 0010909993 scopus 로고
    • Stress and coping in tourist attraction employees
    • Law, J., Pearce, P. L. and Woods, B. A. (1995) 'Stress and coping in tourist attraction employees', Tourism Management, 16, 4, 277-84.
    • (1995) Tourism Management , vol.16 , Issue.4 , pp. 277-284
    • Law, J.1    Pearce, P.L.2    Woods, B.A.3
  • 293
    • 0034148385 scopus 로고    scopus 로고
    • Breast-feeding in public: should this be allowed in hotels?
    • Law, R. (2000) 'Breast-feeding in public: should this be allowed in hotels?', International Journal of Hospitality Management, 19, 1, 89-92.
    • (2000) International Journal of Hospitality Management , vol.19 , Issue.1 , pp. 89-92
    • Law, R.1
  • 294
    • 34249812846 scopus 로고    scopus 로고
    • 'The European Union'
    • in G. Hollinshead, P. Nicholls and S. Tailby (eds) London: Financial Times Prentice Hall.
    • Leat, M. (1999) 'The European Union', in G. Hollinshead, P. Nicholls and S. Tailby (eds) Employee Relations, London: Financial Times Prentice Hall.
    • (1999) Employee Relations
    • Leat, M.1
  • 296
    • 84909053166 scopus 로고    scopus 로고
    • 'Multinationals and employee relations'
    • in G. Hollinshead, P. Nicholls and S. Tailby (eds), London: Financial Times Prentice Hall.
    • Leat, M. and Woolley, J. (1999) 'Multinationals and employee relations', in G. Hollinshead, P. Nicholls and S. Tailby (eds) Employee Relations, London: Financial Times Prentice Hall.
    • (1999) Employee Relations
    • Leat, M.1    Woolley, J.2
  • 297
    • 84986106182 scopus 로고    scopus 로고
    • An investigation of multicultural training practices in the restaurant industry: the training cycle approach
    • Lee, C. and Chon, K. (2000) 'An investigation of multicultural training practices in the restaurant industry: the training cycle approach', International Journal of Contemporary Hospitality Management, 12, 2, 126-34.
    • (2000) International Journal of Contemporary Hospitality Management , vol.12 , Issue.2 , pp. 126-134
    • Lee, C.1    Chon, K.2
  • 298
    • 0344404086 scopus 로고    scopus 로고
    • Measuring earnings inequality and median earnings in the tourism industry
    • Lee, C. and Kang, S. (1998) 'Measuring earnings inequality and median earnings in the tourism industry', Tourism Management, 19, 4, 341-48.
    • (1998) Tourism Management , vol.19 , Issue.4 , pp. 341-348
    • Lee, C.1    Kang, S.2
  • 299
    • 19744370224 scopus 로고    scopus 로고
    • Seasonal hotel jobs: an occupational and a way of life
    • Lee-Ross, D. (1999) 'Seasonal hotel jobs: an occupational and a way of life', International Journal of Tourism Research, 1, 4, 239-53.
    • (1999) International Journal of Tourism Research , vol.1 , Issue.4 , pp. 239-253
    • Lee-Ross, D.1
  • 301
    • 0001825331 scopus 로고
    • HRM: rhetoric, reality and hidden agendas
    • in J. Storey (ed.), London: Routledge
    • Legge, K. (1995b) 'HRM: rhetoric, reality and hidden agendas', in J. Storey (ed.) Human Resource Management: A Critical Text, London: Routledge.
    • (1995) Human Resource Management: A Critical Text
    • Legge, K.1
  • 303
    • 84986042651 scopus 로고    scopus 로고
    • Casual workers: still marginal after all these years?
    • Leighton, P. and Painter, R. W. (2001) 'Casual workers: still marginal after all these years?', Employee Relations, 23, 1, 75-93.
    • (2001) Employee Relations , vol.23 , Issue.1 , pp. 75-93
    • Leighton, P.1    Painter, R.W.2
  • 304
  • 305
    • 0003133425 scopus 로고    scopus 로고
    • Behavioural outcomes of grievance activity
    • Lewin, D. and Peterson, R. B. (1999) 'Behavioural outcomes of grievance activity', Industrial Relations, 38, 4, 554-76.
    • (1999) Industrial Relations , vol.38 , Issue.4 , pp. 554-576
    • Lewin, D.1    Peterson, R.B.2
  • 306
    • 84909442153 scopus 로고    scopus 로고
    • Pregnancy and maternity leave: employment law as a family friend?
    • Lewis, P. (2000) 'Pregnancy and maternity leave: employment law as a family friend?', Industrial Relations Journal, 31, 2, 130-43.
    • (2000) Industrial Relations Journal , vol.31 , Issue.2 , pp. 130-143
    • Lewis, P.1
  • 307
    • 0029687375 scopus 로고    scopus 로고
    • "Sameness" and "difference" revisited: which way forward for equal opportunity initiatives?
    • Liff, S. and Wajcman, J. (1996) ' "Sameness" and "difference" revisited: which way forward for equal opportunity initiatives?', Journal of Management Studies, 33, 1, 79-94.
    • (1996) Journal of Management Studies , vol.33 , Issue.1 , pp. 79-94
    • Liff, S.1    Wajcman, J.2
  • 308
    • 84986120920 scopus 로고    scopus 로고
    • Industrial relations codes of practice: the 1999 Age Discrimination Code in context
    • Loretto, W., Duncan, C. and White, P. J. (2000) 'Industrial relations codes of practice: the 1999 Age Discrimination Code in context', Employee Relations, 22, 2, 146-63.
    • (2000) Employee Relations , vol.22 , Issue.2 , pp. 146-163
    • Loretto, W.1    Duncan, C.2    White, P.J.3
  • 315
    • 0034343097 scopus 로고    scopus 로고
    • Organizing the next generation: influences on young workers' willingness to join unions in Canada
    • Lowe, G. and Rastin, S. (2000) 'Organizing the next generation: influences on young workers' willingness to join unions in Canada', British Journal of Industrial Relations, 38, 2, 203-22.
    • (2000) British Journal of Industrial Relations , vol.38 , Issue.2 , pp. 203-222
    • Lowe, G.1    Rastin, S.2
  • 316
    • 0030567842 scopus 로고    scopus 로고
    • 'Predictors of union election outcomes and union support in the hospitality industry'
    • Lowery, C. M. and Beadles, N. A. II (1996) 'Predictors of union election outcomes and union support in the hospitality industry', International Journal of Hospitality Management, 15, 3, 255-67.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.3 , pp. 255-267
    • Lowery, C.M.1    Beadles II, N.A.2
  • 318
    • 38249026622 scopus 로고
    • Minimum wages: strait-jacket or framework for the hospitality industry into the 1990s?
    • Lucas, R. E. (1989) 'Minimum wages: strait-jacket or framework for the hospitality industry into the 1990s?', International Journal of Hospitality Management, 8, 3, 197-214.
    • (1989) International Journal of Hospitality Management , vol.8 , Issue.3 , pp. 197-214
    • Lucas, R.E.1
  • 320
    • 0028786461 scopus 로고
    • Some age-related issues in hotel and catering employment
    • Lucas, R. E. (1995b) 'Some age-related issues in hotel and catering employment', The Service Industries Journal, 15, 2, 234-50.
    • (1995) The Service Industries Journal , vol.15 , Issue.2 , pp. 234-250
    • Lucas, R.E.1
  • 321
    • 0030541770 scopus 로고    scopus 로고
    • 'Industrial relations in hotels and catering: neglect and paradox'
    • Lucas, R. E (1996a) 'Industrial relations in hotels and catering: neglect and paradox', British Journal of Industrial Relations, 34, 2, 267-86.
    • (1996) British Journal of Industrial Relations , vol.34 , Issue.2 , pp. 267-286
    • Lucas, R.E.1
  • 322
    • 84909135601 scopus 로고    scopus 로고
    • Social policy
    • in R. Thomas (ed.), Tourism and Europe: Perspectives on Policies, London: Cassell, 135-52
    • Lucas, R. E. (1996b) 'Social policy', in R. Thomas (ed.) The Hospitality Industry, Tourism and Europe: Perspectives on Policies, London: Cassell, 135-52.
    • (1996) The Hospitality Industry
    • Lucas, R.E.1
  • 323
    • 0031313853 scopus 로고    scopus 로고
    • Youth, gender and part-time work: students in the labour process
    • Lucas, R. E. (1997a) 'Youth, gender and part-time work: students in the labour process', Work, Employment and Society, 11, 4, 595-614.
    • (1997) Work, Employment and Society , vol.11 , Issue.4 , pp. 595-614
    • Lucas, R.E.1
  • 324
    • 6244238093 scopus 로고    scopus 로고
    • 'Maximising labour flexibility through the employment of part-time student labour'
    • in M. Foley, J. Lennon and G. Maxwell (eds), London: Cassell, 99-113.
    • Lucas, R. E. (1997b) 'Maximising labour flexibility through the employment of part-time student labour', in M. Foley, J. Lennon and G. Maxwell (eds) Strategy and Culture: Current Themes in Hospitality, Tourism and Leisure, London: Cassell, 99-113.
    • (1997) Strategy and Culture: Current Themes in Hospitality, Tourism and Leisure
    • Lucas, R.E.1
  • 325
    • 84909058702 scopus 로고    scopus 로고
    • 'Developments in resolving individual disputes'
    • Lucas, R. E (1998) 'Developments in resolving individual disputes', Employee Relations Review, 7, 9-15.
    • (1998) Employee Relations Review , vol.7 , pp. 9-15
    • Lucas, R.E.1
  • 326
    • 84909135600 scopus 로고    scopus 로고
    • 'Small voice or no voice: workers in a non-union sector and the state of industrial relations'
    • Manchester Metropolitan University, July.
    • Lucas, R. E. (2001) 'Small voice or no voice: workers in a non-union sector and the state of industrial relations'. Paper presented to the BUIRA Annual Conference, Manchester Metropolitan University, July.
    • (2001) Paper presented to the BUIRA Annual Conference
    • Lucas, R.E.1
  • 327
    • 84986135441 scopus 로고    scopus 로고
    • Fragments of HRM in hospitality? Evidence from the 1998 Workplace Employee Relations Survey
    • Lucas, R. E. (2002a) 'Fragments of HRM in hospitality? Evidence from the 1998 Workplace Employee Relations Survey', International Journal of Contemporary Hospitality Management, 14, 5, 207-12.
    • (2002) International Journal of Contemporary Hospitality Management , vol.14 , Issue.5 , pp. 207-212
    • Lucas, R.E.1
  • 328
    • 84908988574 scopus 로고    scopus 로고
    • 'Illuminating the darker side of employment relations in the service sector'
    • Lucas, R. E. (2002b) 'Illuminating the darker side of employment relations in the service sector', Employee Relations Review, 20, 18-25.
    • (2002) Employee Relations Review , vol.20 , pp. 18-25
    • Lucas, R.E.1
  • 329
    • 84904003796 scopus 로고    scopus 로고
    • Managing students as a flexible labour resource in hospitality and tourism in Central and Eastern Europe and the UK
    • in S. Kusluvan (ed.), New York: Nova Science
    • Lucas, R. E. and Johnson, K. (2003) 'Managing students as a flexible labour resource in hospitality and tourism in Central and Eastern Europe and the UK', in S. Kusluvan (ed.) Managing Employee Attitudes and Behaviours in the Tourism Industry, New York: Nova Science.
    • (2003) Managing Employee Attitudes and Behaviours in the Tourism Industry
    • Lucas, R.E.1    Johnson, K.2
  • 330
    • 0042919526 scopus 로고    scopus 로고
    • Combining work and study: an empirical study of full-time students in school, college and university
    • Lucas, R. E. and Lammont, N. (1998) 'Combining work and study: an empirical study of full-time students in school, college and university', Journal of Education and Work, 11, 1, 41-56.
    • (1998) Journal of Education and Work , vol.11 , Issue.1 , pp. 41-56
    • Lucas, R.E.1    Lammont, N.2
  • 331
    • 84909011921 scopus 로고    scopus 로고
    • A triadic employment relationship: service work and the influence of customers
    • Lucas, R. E. and Lammont, N. (2003) 'A triadic employment relationship: service work and the influence of customers', Review of Employment Topics, 6, 1, 55-89.
    • (2003) Review of Employment Topics , vol.6 , Issue.1 , pp. 55-89
    • Lucas, R.E.1    Lammont, N.2
  • 333
    • 84909135598 scopus 로고    scopus 로고
    • The National Minimum Wage and the Employment of Young People, Parts 1 and 2.
    • Manchester: CHER, Manchester Metropolitan University, December
    • Lucas, R. E. and Langlois, S. M. (2000b) The National Minimum Wage and the Employment of Young People, Parts 1 and 2. Report for the Low Pay Commission, Manchester: CHER, Manchester Metropolitan University, December.
    • (2000) Report for the Low Pay Commission
    • Lucas, R.E.1    Langlois, S.M.2
  • 335
    • 0344198451 scopus 로고    scopus 로고
    • Anticipating and adjusting to the National Minimum Wage in the hospitality and clothing industries
    • Lucas, R. E. and Langlois, S. M. (2003) 'Anticipating and adjusting to the National Minimum Wage in the hospitality and clothing industries', Policy Studies, 24, 1, 33-50.
    • (2003) Policy Studies , vol.24 , Issue.1 , pp. 33-50
    • Lucas, R.E.1    Langlois, S.M.2
  • 337
    • 85007629100 scopus 로고    scopus 로고
    • After wages councils: minimum pay and practice
    • Lucas, R. E. and Radiven, N. A. (1998) 'After wages councils: minimum pay and practice', Human Resource Management Journal, 8, 4, 5-19.
    • (1998) Human Resource Management Journal , vol.8 , Issue.4 , pp. 5-19
    • Lucas, R.E.1    Radiven, N.A.2
  • 338
    • 84986059470 scopus 로고    scopus 로고
    • Part-time student labour in the hospitality industry: strategic choice or pragmatic response?
    • Lucas, R. E. and Ralston, L. M. (1996) 'Part-time student labour in the hospitality industry: strategic choice or pragmatic response?', International Journal of Contemporary Hospitality Management, 8, 2, 21-4.
    • (1996) International Journal of Contemporary Hospitality Management , vol.8 , Issue.2 , pp. 21-24
    • Lucas, R.E.1    Ralston, L.M.2
  • 339
    • 84986099482 scopus 로고    scopus 로고
    • Youth, gender and part-time employment: a preliminary appraisal of student employment
    • Lucas, R. E. and Ralston, L. M. (1997) 'Youth, gender and part-time employment: a preliminary appraisal of student employment', Employee Relations, 19, 1, 51-66.
    • (1997) Employee Relations , vol.19 , Issue.1 , pp. 51-66
    • Lucas, R.E.1    Ralston, L.M.2
  • 340
    • 84909102843 scopus 로고    scopus 로고
    • The Minimum Wage low road
    • Lucas, R. E. and Rowson, B. (2002) 'The Minimum Wage low road', Hospitality Review, 4, 3, 31-6.
    • (2002) Hospitality Review , vol.4 , Issue.3 , pp. 31-36
    • Lucas, R.E.1    Rowson, B.2
  • 343
    • 0031161121 scopus 로고    scopus 로고
    • Tipping customs and status seeking: a cross-country study
    • Lynn, M. (1997) 'Tipping customs and status seeking: a cross-country study', International Journal of Hospitality Management, 16, 2, 221-4.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.2 , pp. 221-224
    • Lynn, M.1
  • 344
    • 0034195538 scopus 로고    scopus 로고
    • National character and tipping customs: the needs for achievement, affiliation and power as predictors of the prevalence of tipping
    • Lynn, M. (2000) 'National character and tipping customs: the needs for achievement, affiliation and power as predictors of the prevalence of tipping', International Journal of Hospitality Management, 19, 2, 205-10.
    • (2000) International Journal of Hospitality Management , vol.19 , Issue.2 , pp. 205-210
    • Lynn, M.1
  • 345
    • 0035255811 scopus 로고    scopus 로고
    • Restaurant tipping and service quality: a tenuous relationship
    • Lynn, M. (2001) 'Restaurant tipping and service quality: a tenuous relationship', Cornell Hotel and Restaurant Administration Quarterly, 42, 1, 14-20.
    • (2001) Cornell Hotel and Restaurant Administration Quarterly , vol.42 , Issue.1 , pp. 14-20
    • Lynn, M.1
  • 348
    • 0039911417 scopus 로고
    • Hotel and catering employees' attitudes towards trade unions
    • Macaulay, I. R. and Wood, R. C. (1992) 'Hotel and catering employees' attitudes towards trade unions', Employee Relations, 14, 3, 20-8.
    • (1992) Employee Relations , vol.14 , Issue.3 , pp. 20-28
    • Macaulay, I.R.1    Wood, R.C.2
  • 349
    • 0042571628 scopus 로고
    • Tipping as consumer behaviour: a qualitative investigation
    • in M. Goldberg (ed.), Association for Consumer Research
    • McCarty, J., Shrum, L., Conrad-Katz, T. and Kanne, T. (1990) 'Tipping as consumer behaviour: a qualitative investigation', in M. Goldberg (ed.) Advances in Consumer Research, Vol. 17, Association for Consumer Research, 723-8.
    • (1990) Advances in Consumer Research , vol.17 , pp. 723-728
    • McCarty, J.1    Shrum, L.2    Conrad-Katz, T.3    Kanne, T.4
  • 351
    • 84986064617 scopus 로고    scopus 로고
    • HRM in UK hotels: a focus on commitment
    • McGunnigle, P. and Jameson, S. (2000) 'HRM in UK hotels: a focus on commitment', Employee Relations, 22, 4, 403-22.
    • (2000) Employee Relations , vol.22 , Issue.4 , pp. 403-422
    • McGunnigle, P.1    Jameson, S.2
  • 353
    • 84986030253 scopus 로고    scopus 로고
    • 'Strikes force out guests at Norway hotels'
    • 18 April
    • McIvor, G. (1997) 'Strikes force out guests at Norway hotels', Financial Times, 18 April.
    • (1997) Financial Times
    • McIvor, G.1
  • 354
    • 0032217990 scopus 로고    scopus 로고
    • 'Fitting square pegs into round holes: mapping the domain of contingent work arrangements onto the psychological contract'
    • McLean Parks, J., Kidder, D. L. and Gallagher, D. G. (1998) 'Fitting square pegs into round holes: mapping the domain of contingent work arrangements onto the psychological contract', Journal of Organisational Behaviour, 19, 697-730.
    • (1998) Journal of Organisational Behaviour , vol.19 , pp. 697-730
    • McLean Parks, J.1    Kidder, D.L.2    Gallagher, D.G.3
  • 356
    • 0034354717 scopus 로고    scopus 로고
    • "Worth so appallingly little": a workplace-level analysis of low pay
    • McNabb, R. and Whitfield, K. (2000) ' "Worth so appallingly little": a workplace-level analysis of low pay', British Journal of Industrial Relations, 38, 4, 585-609.
    • (2000) British Journal of Industrial Relations , vol.38 , Issue.4 , pp. 585-609
    • McNabb, R.1    Whitfield, K.2
  • 357
    • 84909089854 scopus 로고    scopus 로고
    • Cross-cultural awareness of hospitality staff: an evaluation of a pilot training program
    • Mallinson, H. and Weiler, B. (2000) 'Cross-cultural awareness of hospitality staff: an evaluation of a pilot training program', Australian Journal of Hospitality Management, 7, 1, 35-44.
    • (2000) Australian Journal of Hospitality Management , vol.7 , Issue.1 , pp. 35-44
    • Mallinson, H.1    Weiler, B.2
  • 358
    • 0343910357 scopus 로고
    • 'Managing labour relations in a competitive environment'
    • in A. Sturdy, D. Knights and H. Willmott (eds), London: Routledge.
    • Marchington, M. (1992) 'Managing labour relations in a competitive environment', in A. Sturdy, D. Knights and H. Willmott (eds) Skill and Consent: Contemporary Studies in the Labour Process, London: Routledge.
    • (1992) Skill and Consent: Contemporary Studies in the Labour Process
    • Marchington, M.1
  • 359
    • 0344393836 scopus 로고    scopus 로고
    • "Best practice" human resource management: perfect opportunity or dangerous illusion?
    • Marchington, M. and Grugulis, I. (2000) ' "Best practice" human resource management: perfect opportunity or dangerous illusion?', International Journal of Human Resource Management, 11, 4, 905-20.
    • (2000) International Journal of Human Resource Management , vol.11 , Issue.4 , pp. 905-920
    • Marchington, M.1    Grugulis, I.2
  • 363
  • 366
    • 84965624509 scopus 로고
    • The workplace culture of a restaurant
    • Marshall, G. (1986) 'The workplace culture of a restaurant', Theory, Culture and Society, 3, 1, 33-47.
    • (1986) Theory, Culture and Society , vol.3 , Issue.1 , pp. 33-47
    • Marshall, G.1
  • 367
    • 0032339979 scopus 로고    scopus 로고
    • Communication dynamics in the service encounter: a linguistic study in a hotel conference department
    • Mattson, J. and den Haring, M. J. (1998) 'Communication dynamics in the service encounter: a linguistic study in a hotel conference department', International Journal of Service Industry Management, 9, 5, 416-35.
    • (1998) International Journal of Service Industry Management , vol.9 , Issue.5 , pp. 416-435
    • Mattson, J.1    den Haring, M.J.2
  • 369
    • 84986149629 scopus 로고    scopus 로고
    • Edging towards managing diversity in practice
    • Maxwell, G. A., Blair, S. and McDougall, M. (2001) 'Edging towards managing diversity in practice', Employee Relations, 23, 5, 468-82.
    • (2001) Employee Relations , vol.23 , Issue.5 , pp. 468-482
    • Maxwell, G.A.1    Blair, S.2    McDougall, M.3
  • 372
    • 0002282363 scopus 로고    scopus 로고
    • 'The new American workplace: high road or low road?'
    • in P. Thompson and C. Warhurst (eds), Basingstoke: Macmillan.
    • Milkman, R. (1998) 'The new American workplace: high road or low road?', in P. Thompson and C. Warhurst (eds) Workplaces of the Future, Basingstoke: Macmillan.
    • (1998) Workplaces of the Future
    • Milkman, R.1
  • 373
    • 34548187932 scopus 로고    scopus 로고
    • 'Performance management in international hospitality and tourism'
    • in N. D'Annunzio-Green, G. A. Maxwell and S. Watson (eds), London: Continuum.
    • Millett, B. (2002) 'Performance management in international hospitality and tourism', in N. D'Annunzio-Green, G. A. Maxwell and S. Watson (eds) Human Resource Management: International Perspectives in Hospitality and Tourism, London: Continuum.
    • (2002) Human Resource Management: International Perspectives in Hospitality and Tourism
    • Millett, B.1
  • 376
    • 0039238048 scopus 로고
    • Exit interviews in hotels: making them a more powerful management tool
    • Mok, C. and Luk, Y. (1995) 'Exit interviews in hotels: making them a more powerful management tool', International Journal of Hospitality Management, 14, 2, 187-94.
    • (1995) International Journal of Hospitality Management , vol.14 , Issue.2 , pp. 187-194
    • Mok, C.1    Luk, Y.2
  • 378
    • 0040155452 scopus 로고    scopus 로고
    • The dimensions, antecedents and consequences of emotional labour
    • Morris, J. A. and Feldman, D. C. (1996) 'The dimensions, antecedents and consequences of emotional labour', Academy of Management Review, 21, 4, 986-1010.
    • (1996) Academy of Management Review , vol.21 , Issue.4 , pp. 986-1010
    • Morris, J.A.1    Feldman, D.C.2
  • 379
    • 3843100286 scopus 로고
    • Contracts, complexity and contradictions: the changing employment relationship
    • Mumford, E. (1995) 'Contracts, complexity and contradictions: the changing employment relationship', Personnel Review, 24, 8, 54-70.
    • (1995) Personnel Review , vol.24 , Issue.8 , pp. 54-70
    • Mumford, E.1
  • 380
    • 0034799803 scopus 로고    scopus 로고
    • A feminist trade union agenda? The continued significance of class, gender and race
    • Munro, A. (2001) 'A feminist trade union agenda? The continued significance of class, gender and race', Gender, Work and Organisation, 8, 4, 454-71.
    • (2001) Gender, Work and Organisation , vol.8 , Issue.4 , pp. 454-471
    • Munro, A.1
  • 381
    • 0031498134 scopus 로고    scopus 로고
    • Characteristics and outcomes of grievance arbitration decisions in hospitality firms
    • Murrmann, S. K. and Murrmann, K. F. (1997) 'Characteristics and outcomes of grievance arbitration decisions in hospitality firms', International Journal of Hospitality Management, 16, 4, 361-74.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.4 , pp. 361-374
    • Murrmann, S.K.1    Murrmann, K.F.2
  • 382
    • 84909135592 scopus 로고    scopus 로고
    • 'A managerial trade union and changes in the hospitality industry: the National Association of Licensed House Managers, 1970-1997'
    • University of Strathclyde, April
    • Mutch, A. (2002) 'A managerial trade union and changes in the hospitality industry: the National Association of Licensed House Managers, 1970-1997'. Paper presented to the 20th Annual International Labour Process, University of Strathclyde, April.
    • (2002) Paper presented to the 20th Annual International Labour Process
    • Mutch, A.1
  • 383
    • 0010600070 scopus 로고
    • Human resource management in hotels
    • Nankervis, A. R. and Debrah, Y. (1995) 'Human resource management in hotels', Tourism Management, 16, 7, 507-13.
    • (1995) Tourism Management , vol.16 , Issue.7 , pp. 507-513
    • Nankervis, A.R.1    Debrah, Y.2
  • 384
    • 84909135591 scopus 로고    scopus 로고
    • Summer, London: the Stationery Office
    • National Statistics (2001) Labour Force Survey Quarterly Supplement, No. 15, Summer, London: the Stationery Office.
    • (2001) Labour Force Survey Quarterly Supplement , Issue.15
  • 385
    • 84909135590 scopus 로고    scopus 로고
    • Spring, London: the Stationery Office
    • National Statistics (2002) Labour Force Survey Quarterly Supplement, No. 18, Spring, London: the Stationery Office.
    • (2002) Labour Force Survey Quarterly Supplement , Issue.18
  • 386
    • 84909135589 scopus 로고    scopus 로고
    • 'The context and theory in employee relations'
    • in G. Hollinshead, P. Nicholls and S. Tailby (eds), London: Financial Times Prentice Hall.
    • Nicholls, P. (1999) 'The context and theory in employee relations', in G. Hollinshead, P. Nicholls and S. Tailby (eds) Employee Relations, London: Financial Times Prentice Hall.
    • (1999) Employee Relations
    • Nicholls, P.1
  • 387
    • 3042949285 scopus 로고    scopus 로고
    • 'Continuity or change in the international hotel industry'
    • in M. Foley, J. Lennon and G. Maxwell (eds), London: Cassell.
    • Nickson, D. (1997) 'Continuity or change in the international hotel industry', in M. Foley, J. Lennon and G. Maxwell (eds) Hospitality, Tourism and Leisure Management Issues in Strategy and Culture, London: Cassell.
    • (1997) Hospitality, Tourism and Leisure Management Issues in Strategy and Culture
    • Nickson, D.1
  • 388
  • 391
    • 0039492269 scopus 로고    scopus 로고
    • London: Stationery Office
    • Office for National Statistics (ONS) (1996) The Annual Employment Survey, London: Stationery Office.
    • (1996) The Annual Employment Survey
  • 392
    • 84909004480 scopus 로고    scopus 로고
    • Summer, London: Stationery Office
    • Office for National Statistics (ONS) (1998a) Labour Force Survey Quarterly Supplement No. 3, Summer, London: Stationery Office.
    • (1998) Labour Force Survey Quarterly
  • 393
    • 0003731830 scopus 로고    scopus 로고
    • London: Stationery Office
    • Office for National Statistics (ONS) (1998b) New Earnings Survey, Parts A and F, London: Stationery Office.
    • (1998) New Earnings Survey, Parts A and F
  • 394
    • 84909272919 scopus 로고    scopus 로고
    • London: Stationery Office
    • Office for National Statistics (ONS) (2002) New Earnings Survey, Parts A and F, London: Stationery Office.
    • (2002) New Earnings Survey, Parts A and F
  • 395
    • 0004281597 scopus 로고    scopus 로고
    • Princeton: Princeton University Press
    • Osterman, P. (1999) Securing Prosperity, Princeton: Princeton University Press.
    • (1999) Securing Prosperity
    • Osterman, P.1
  • 397
    • 0034259722 scopus 로고    scopus 로고
    • Management selection practices in Greece: are hospitality recruiters any different?
    • Paraskevas, A. J. (2000) 'Management selection practices in Greece: are hospitality recruiters any different?', International Journal of Hospitality Management, 19, 3, 241-59.
    • (2000) International Journal of Hospitality Management , vol.19 , Issue.3 , pp. 241-259
    • Paraskevas, A.J.1
  • 401
    • 58149362856 scopus 로고
    • State parental leave law compliance in the United States: an industry comparison
    • Paxson, M. C. (1995) 'State parental leave law compliance in the United States: an industry comparison', International Journal of Hospitality Management, 14, 2, 157-69.
    • (1995) International Journal of Hospitality Management , vol.14 , Issue.2 , pp. 157-169
    • Paxson, M.C.1
  • 402
    • 0002098481 scopus 로고    scopus 로고
    • The antecedents of employee commitment to customer service: evidence from a UK service context
    • Peccei, R. and Rosenthal, P. (1997) 'The antecedents of employee commitment to customer service: evidence from a UK service context', International Journal of Human Resource Management, 8, 1, 66-86.
    • (1997) International Journal of Human Resource Management , vol.8 , Issue.1 , pp. 66-86
    • Peccei, R.1    Rosenthal, P.2
  • 407
    • 84986082093 scopus 로고    scopus 로고
    • Hotel and catering workers: class and unionisation
    • Piso, A. (1999) 'Hotel and catering workers: class and unionisation', Employee Relations, 21, 2, 176-88.
    • (1999) Employee Relations , vol.21 , Issue.2 , pp. 176-188
    • Piso, A.1
  • 408
    • 0034195539 scopus 로고    scopus 로고
    • Absenteeism and voluntary turnover in Central Florida hotels: a pilot study
    • Pizam, A. and Thornburg, S. W. (2000) 'Absenteeism and voluntary turnover in Central Florida hotels: a pilot study', International Journal of Hospitality Management, 19, 2, 211-17.
    • (2000) International Journal of Hospitality Management , vol.19 , Issue.2 , pp. 211-217
    • Pizam, A.1    Thornburg, S.W.2
  • 409
    • 0003091655 scopus 로고    scopus 로고
    • The intensity of the tourist-host social relationship and its effects on satisfaction and change of attitudes: the case of working tourists in Israel
    • Pizam, A., Uriely, N. and Reichel, A. (2000) 'The intensity of the tourist-host social relationship and its effects on satisfaction and change of attitudes: the case of working tourists in Israel', Tourism Management, 21, 4, 395-406.
    • (2000) Tourism Management , vol.21 , Issue.4 , pp. 395-406
    • Pizam, A.1    Uriely, N.2    Reichel, A.3
  • 411
    • 0142006529 scopus 로고    scopus 로고
    • Exemption under the Fair Labor Standards Act: the cost of misclassifying employees
    • Pollack, J. D. (2001) 'Exemption under the Fair Labor Standards Act: the cost of misclassifying employees', Cornell Hotel and Restaurant Administration Quarterly, 42, 5, 16-23.
    • (2001) Cornell Hotel and Restaurant Administration Quarterly , vol.42 , Issue.5 , pp. 16-23
    • Pollack, J.D.1
  • 413
    • 0033246527 scopus 로고    scopus 로고
    • 'Trade unionism in transition in Central and Eastern Europe'
    • Pollert, A. (1999) Trade unionism in transition in Central and Eastern Europe', European Journal of Industrial Relations, 5, 2, 209-34.
    • (1999) European Journal of Industrial Relations , vol.5 , Issue.2 , pp. 209-234
    • Pollert, A.1
  • 416
    • 84991184541 scopus 로고
    • Poor personnel practice in the hotel and catering industry: does it matter?
    • Price, L. (1994) 'Poor personnel practice in the hotel and catering industry: does it matter?', Human Resource Management Journal, 4, 4, 44-62.
    • (1994) Human Resource Management Journal , vol.4 , Issue.4 , pp. 44-62
    • Price, L.1
  • 418
    • 85015045523 scopus 로고    scopus 로고
    • Best practice and best fit: chimera or cul-de-sac?
    • Purcell, J. (1999) 'Best practice and best fit: chimera or cul-de-sac?', Human Resource Management Journal, 9, 3, 26-41.
    • (1999) Human Resource Management Journal , vol.9 , Issue.3 , pp. 26-41
    • Purcell, J.1
  • 419
    • 84984273572 scopus 로고
    • Corporate strategy and the management of employee relations in the multi-divisional company
    • Purcell, J. and Ahlstrand, B. (1989) 'Corporate strategy and the management of employee relations in the multi-divisional company', British Journal of Industrial Relations, 27, 3, 396-417.
    • (1989) British Journal of Industrial Relations , vol.27 , Issue.3 , pp. 396-417
    • Purcell, J.1    Ahlstrand, B.2
  • 420
    • 0002067117 scopus 로고
    • Strategies and practice in the management of industrial relations
    • in G. Bain (ed.), Oxford: Blackwell
    • Purcell, J. and Sisson, K. (1983) 'Strategies and practice in the management of industrial relations', in G. Bain (ed.) Industrial Relations in Britain, Oxford: Blackwell.
    • (1983) Industrial Relations in Britain
    • Purcell, J.1    Sisson, K.2
  • 421
    • 84986082085 scopus 로고    scopus 로고
    • The relationship between career and job opportunities: women's employment in the hospitality industry as a microcosm of women's employment
    • Purcell, K. (1996) 'The relationship between career and job opportunities: women's employment in the hospitality industry as a microcosm of women's employment', Women in Management Review, 11, 5, 17-24.
    • (1996) Women in Management Review , vol.11 , Issue.5 , pp. 17-24
    • Purcell, K.1
  • 422
    • 0002007427 scopus 로고    scopus 로고
    • In-sourcing, outsourcing and the growth of contingent labour as evidence of flexible employment strategies
    • Purcell, K. and Purcell, J. (1998) 'In-sourcing, outsourcing and the growth of contingent labour as evidence of flexible employment strategies', European Journal of Work and Organizational Psychology, 7, 1, 39-60.
    • (1998) European Journal of Work and Organizational Psychology , vol.7 , Issue.1 , pp. 39-60
    • Purcell, K.1    Purcell, J.2
  • 423
    • 0030098672 scopus 로고    scopus 로고
    • Exploring the education-employment equation in hospitality management: a comparison of graduates and HNDs
    • Purcell, K. and Quinn, J. (1996) 'Exploring the education-employment equation in hospitality management: a comparison of graduates and HNDs', International Journal of Hospitality Management, 15, 1, 51-68.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.1 , pp. 51-68
    • Purcell, K.1    Quinn, J.2
  • 425
    • 0030567844 scopus 로고    scopus 로고
    • Attitudes towards utilizing older workers in the Hong Kong hotel industry
    • Qu, H. and Yee Cheng, S. (1996) 'Attitudes towards utilizing older workers in the Hong Kong hotel industry', International Journal of Hospitality Management, 15, 3, 245-54.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.3 , pp. 245-254
    • Qu, H.1    Yee Cheng, S.2
  • 427
    • 0000000360 scopus 로고    scopus 로고
    • Minimum wages and pay policy in the British hospitality industry: past impact and future implications
    • Radiven, N. A. and Lucas, R. E. (1997a) 'Minimum wages and pay policy in the British hospitality industry: past impact and future implications', Progress in Tourism and Hospitality Research, 3, 2, 149-63.
    • (1997) Progress in Tourism and Hospitality Research , vol.3 , Issue.2 , pp. 149-163
    • Radiven, N.A.1    Lucas, R.E.2
  • 428
    • 0031498172 scopus 로고    scopus 로고
    • Minimum wages: past, present and future issues with particular reference to British hotels
    • Radiven, N. A. and Lucas, R. E. (1997b) 'Minimum wages: past, present and future issues with particular reference to British hotels', International Journal of Hospitality Management, 16, 4, 345-59.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.4 , pp. 345-359
    • Radiven, N.A.1    Lucas, R.E.2
  • 429
    • 84909135588 scopus 로고    scopus 로고
    • 'Abolition of wages councils: pay policy in hospitality'
    • in A. Roper and Y. Guerrier (eds), Newbury: Threshold Press.
    • Radiven, N. A. and Lucas, R. E. (2001) 'Abolition of wages councils: pay policy in hospitality', in A. Roper and Y. Guerrier (eds) A Decade of Hospitality Management Research, Newbury: Threshold Press.
    • (2001) A Decade of Hospitality Management Research
    • Radiven, N.A.1    Lucas, R.E.2
  • 432
    • 1842637328 scopus 로고    scopus 로고
    • Service quality and human resource management
    • Redman, T. and Mathews, B. P. (1998) 'Service quality and human resource management', Personnel Review, 27, 3, 57-77.
    • (1998) Personnel Review , vol.27 , Issue.3 , pp. 57-77
    • Redman, T.1    Mathews, B.P.2
  • 433
    • 0007265514 scopus 로고
    • Quality management and HRM in the service industry: some case study evidence
    • Rees, C. (1995) 'Quality management and HRM in the service industry: some case study evidence', Employee Relations, 17, 3, 99-109.
    • (1995) Employee Relations , vol.17 , Issue.3 , pp. 99-109
    • Rees, C.1
  • 434
    • 0033449463 scopus 로고    scopus 로고
    • 'Teamworking and service quality: the limits of employee involvement'
    • Rees, C. (1999) 'Teamworking and service quality: the limits of employee involvement', Personnel Review, 28, 5/6, 455-73.
    • (1999) Personnel Review , vol.28 , Issue.5-6 , pp. 455-473
    • Rees, C.1
  • 435
    • 0004010819 scopus 로고    scopus 로고
    • 2nd edn, Montreal and Kingston: McGill-Queen's University Press
    • Reiter, E. (1996) Making Fast Food, 2nd edn, Montreal and Kingston: McGill-Queen's University Press.
    • (1996) Making Fast Food
    • Reiter, E.1
  • 436
    • 1642615218 scopus 로고    scopus 로고
    • 'Fast-food in Canada: working conditions, labour law and unionization'
    • in T. Royle and B. Towers (eds), London: Routledge.
    • Reiter, E. (2002) 'Fast-food in Canada: working conditions, labour law and unionization', in T. Royle and B. Towers (eds) Labour Relations in the Global Fast-food Industry, London: Routledge.
    • (2002) Labour Relations in the Global Fast-food Industry
    • Reiter, E.1
  • 437
    • 0041098430 scopus 로고
    • Some social and historical perspectives on unionisation in the UK hotel industry
    • Riley, M. (1985) 'Some social and historical perspectives on unionisation in the UK hotel industry', International Journal of Hospitality Management, 4, 3, 99-104.
    • (1985) International Journal of Hospitality Management , vol.4 , Issue.3 , pp. 99-104
    • Riley, M.1
  • 438
    • 38249008336 scopus 로고
    • Functional flexibility in hotels: is it feasible?
    • Riley, M. (1992) 'Functional flexibility in hotels: is it feasible?', Tourism Management, 13, 4, 363-7.
    • (1992) Tourism Management , vol.13 , Issue.4 , pp. 363-367
    • Riley, M.1
  • 439
    • 3543109685 scopus 로고    scopus 로고
    • Strategies and measurement for workforce flexibility: an application of functional flexibility in a service setting
    • Riley, M. and Lockwood, A. (1997) 'Strategies and measurement for workforce flexibility: an application of functional flexibility in a service setting', International Journal of Operations and Production Management, 17, 4, 413-19.
    • (1997) International Journal of Operations and Production Management , vol.17 , Issue.4 , pp. 413-419
    • Riley, M.1    Lockwood, A.2
  • 440
    • 0012907086 scopus 로고    scopus 로고
    • Job satisfaction, organisation commitment and occupational culture: a case from the UK pub industry
    • Riley, M., Lockwood, A., Powell-Perry, J. and Baker, M. (1998) 'Job satisfaction, organisation commitment and occupational culture: a case from the UK pub industry', Progress in Tourism and Hospitality Research, 4, 2, 159-68.
    • (1998) Progress in Tourism and Hospitality Research , vol.4 , Issue.2 , pp. 159-168
    • Riley, M.1    Lockwood, A.2    Powell-Perry, J.3    Baker, M.4
  • 441
    • 0012955912 scopus 로고    scopus 로고
    • Economic determinism and human resource management practice in the hospitality and tourism industry
    • Riley, M., Gore, J. and Kelliher, C. (2000) 'Economic determinism and human resource management practice in the hospitality and tourism industry', Tourism and Hospitality Research, 2, 2, 118-28.
    • (2000) Tourism and Hospitality Research , vol.2 , Issue.2 , pp. 118-128
    • Riley, M.1    Gore, J.2    Kelliher, C.3
  • 444
    • 0033164103 scopus 로고    scopus 로고
    • Low pay, labour market institutions, gender and part-time work: cross-national comparisons
    • Robson, P., Dex, S., Wilkinson, F. and Cortes, O. S. (1999) 'Low pay, labour market institutions, gender and part-time work: cross-national comparisons', European Journal of Industrial Relations, 5, 2, 187-208.
    • (1999) European Journal of Industrial Relations , vol.5 , Issue.2 , pp. 187-208
    • Robson, P.1    Dex, S.2    Wilkinson, F.3    Cortes, O.S.4
  • 445
    • 0030501198 scopus 로고    scopus 로고
    • Supervisor and manager styles in handling discipline and grievance, part 2: approaches to handling discipline and grievance
    • Rollinson, D., Hook, C., Foot, M. and Handley, J. (1996) 'Supervisor and manager styles in handling discipline and grievance, part 2: approaches to handling discipline and grievance', Personnel Review, 25, 4, 38-55.
    • (1996) Personnel Review , vol.25 , Issue.4 , pp. 38-55
    • Rollinson, D.1    Hook, C.2    Foot, M.3    Handley, J.4
  • 446
  • 447
    • 33750432301 scopus 로고    scopus 로고
    • London: Financial Times Prentice Hall
    • Rose, E. (2001) Employment Relations, London: Financial Times Prentice Hall.
    • (2001) Employment Relations
    • Rose, E.1
  • 448
    • 0040421220 scopus 로고
    • Work stress and personality measures among hospitality industry employees
    • Ross, G. F. (1995) 'Work stress and personality measures among hospitality industry employees', International Journal of Contemporary Hospitality Management, 7, 6, 9-13.
    • (1995) International Journal of Contemporary Hospitality Management , vol.7 , Issue.6 , pp. 9-13
    • Ross, G.F.1
  • 449
    • 0009858851 scopus 로고    scopus 로고
    • Travel agency employment perceptions
    • Ross, G. F. (1997) 'Travel agency employment perceptions', Tourism Management, 18, 1, 9-18.
    • (1997) Tourism Management , vol.18 , Issue.1 , pp. 9-18
    • Ross, G.F.1
  • 450
    • 84986703657 scopus 로고
    • 'New hire perceptions of their own and their employer's obligations: a study of psychological contracts'
    • Rousseau, D. M. (1990) 'New hire perceptions of their own and their employer's obligations: a study of psychological contracts', Journal of Organizational Behaviour, 11, 389-400.
    • (1990) Journal of Organizational Behaviour , vol.11 , pp. 389-400
    • Rousseau, D.M.1
  • 453
    • 84908929664 scopus 로고    scopus 로고
    • Minimum wage, minimal effect: the impact of the NMW on small regional hotels
    • Rowson, B. (2002) 'Minimum wage, minimal effect: the impact of the NMW on small regional hotels', Journal of Hospitality and Tourism Management, 9, 2, 198-202.
    • (2002) Journal of Hospitality and Tourism Management , vol.9 , Issue.2 , pp. 198-202
    • Rowson, B.1
  • 454
    • 0038225196 scopus 로고
    • Corporate versus societal culture: a comparative study of McDonald's in Europe
    • Royle, T. (1995) 'Corporate versus societal culture: a comparative study of McDonald's in Europe', International Journal of Contemporary Hospitality Management, 7, 2, 52-6.
    • (1995) International Journal of Contemporary Hospitality Management , vol.7 , Issue.2 , pp. 52-56
    • Royle, T.1
  • 455
    • 0009192834 scopus 로고    scopus 로고
    • The reluctant bargainers? McDonald's, unions and pay determination in Germany and the UK
    • Royle, T. (1999a) 'The reluctant bargainers? McDonald's, unions and pay determination in Germany and the UK', Industrial Relations Journal, 30, 2, 135-50.
    • (1999) Industrial Relations Journal , vol.30 , Issue.2 , pp. 135-150
    • Royle, T.1
  • 456
    • 0033240819 scopus 로고    scopus 로고
    • Where's the beef? McDonald's and its European works council
    • Royle, T. (1999b) 'Where's the beef? McDonald's and its European works council', European Journal of Industrial Relations, 5, 3, 327-47.
    • (1999) European Journal of Industrial Relations , vol.5 , Issue.3 , pp. 327-347
    • Royle, T.1
  • 457
    • 84986145240 scopus 로고    scopus 로고
    • Recruiting the acquiescent workforce: a comparative analysis of McDonald's in Germany and the UK
    • Royle, T. (1999c) 'Recruiting the acquiescent workforce: a comparative analysis of McDonald's in Germany and the UK', Employee Relations, 21, 6, 540-55.
    • (1999) Employee Relations , vol.21 , Issue.6 , pp. 540-555
    • Royle, T.1
  • 459
    • 84986077427 scopus 로고    scopus 로고
    • Multinational corporations, employers' associations and trade union exclusion strategies in the German fast-food industry
    • Royle, T. (2002) 'Multinational corporations, employers' associations and trade union exclusion strategies in the German fast-food industry', Employee Relations, 24, 4, 437-60.
    • (2002) Employee Relations , vol.24 , Issue.4 , pp. 437-460
    • Royle, T.1
  • 461
    • 5344232177 scopus 로고
    • 'Precarious forms of work in the United Kingdom'
    • in G. Rodgers and J. Rodgers (eds), Brussels: International Institute for Labour Studies, Free University of Brussels.
    • Rubery, J. (1989) 'Precarious forms of work in the United Kingdom', in G. Rodgers and J. Rodgers (eds) Precarious Jobs in Labour Market Regulation: The Growth of Atypical Employment in Western Europe, Brussels: International Institute for Labour Studies, Free University of Brussels.
    • (1989) Precarious Jobs in Labour Market Regulation: The Growth of Atypical Employment in Western Europe
    • Rubery, J.1
  • 462
    • 85013989579 scopus 로고
    • Performance-related pay and the prospects for gender pay equity
    • Rubery, J. (1995) 'Performance-related pay and the prospects for gender pay equity', Journal of Management Studies, 32, 5, 637-54.
    • (1995) Journal of Management Studies , vol.32 , Issue.5 , pp. 637-654
    • Rubery, J.1
  • 463
    • 0043047007 scopus 로고
    • 'Occupational segregation of women and men in the European community'
    • Rubery, J. and Fagan, C. (1993) 'Occupational segregation of women and men in the European community', supplement to Social Europe, 3/93, 95-105.
    • (1993) Supplement to Social Europe, 3/93 , pp. 95-105.
    • Rubery, J.1    Fagan, C.2
  • 464
    • 0034959308 scopus 로고    scopus 로고
    • Any difference? An analysis of gender and divisional management styles in a large airline
    • Rutherford, S. (2001) 'Any difference? An analysis of gender and divisional management styles in a large airline', Gender, Work and Organization, 8, 3, 326-45.
    • (2001) Gender, Work and Organization , vol.8 , Issue.3 , pp. 326-345
    • Rutherford, S.1
  • 466
    • 84909135587 scopus 로고    scopus 로고
    • 'The state in employee relations'
    • in G. Hollinshead, P. Nicholls and S. Tailby (eds) London: Financial Times Prentice Hall.
    • Salamon, M. (1999) 'The state in employee relations', in G. Hollinshead, P. Nicholls and S. Tailby (eds) Employee Relations, London: Financial Times Prentice Hall.
    • (1999) Employee Relations
    • Salamon, M.1
  • 468
    • 84909055141 scopus 로고
    • Behavioural analysis of grievances: conflict, sources, complexity and transformation
    • Salipante, P. F. and Bouwen, R. (1990) 'Behavioural analysis of grievances: conflict, sources, complexity and transformation', Employee Relations, 12, 3, 17-22.
    • (1990) Employee Relations , vol.12 , Issue.3 , pp. 17-22
    • Salipante, P.F.1    Bouwen, R.2
  • 469
  • 471
    • 84986077457 scopus 로고    scopus 로고
    • Employee consultation
    • Sargeant, M. (2001) 'Employee consultation', Employee Relations, 23, 5, 483-97.
    • (2001) Employee Relations , vol.23 , Issue.5 , pp. 483-497
    • Sargeant, M.1
  • 474
    • 0000647062 scopus 로고
    • Linking competitive strategies with human resource management practices
    • Schuler, R. S. and Jackson, S. E. (1987) 'Linking competitive strategies with human resource management practices', Academy of Management Executive, 1, 3, 207-19.
    • (1987) Academy of Management Executive , vol.1 , Issue.3 , pp. 207-219
    • Schuler, R.S.1    Jackson, S.E.2
  • 478
    • 0034195525 scopus 로고    scopus 로고
    • Emotional labour: a comparison between fast food and traditional service work
    • Seymour, D. (2000) 'Emotional labour: a comparison between fast food and traditional service work', International Journal of Hospitality Management, 19, 2, 159-71.
    • (2000) International Journal of Hospitality Management , vol.19 , Issue.2 , pp. 159-171
    • Seymour, D.1
  • 479
    • 0002738998 scopus 로고
    • Between gratitude and gratuity: an analysis of tipping
    • Shamir, B. (1984) 'Between gratitude and gratuity: an analysis of tipping', Annals of Tourism Research, 11, 1, 59-78.
    • (1984) Annals of Tourism Research , vol.11 , Issue.1 , pp. 59-78
    • Shamir, B.1
  • 481
    • 0011592013 scopus 로고
    • Employers' liability for GM's sexual harassment: a recurring workplace problem
    • Sherry, J. E. H. (1995) 'Employers' liability for GM's sexual harassment: a recurring workplace problem', Cornell Hotel and Restaurant Administration Quarterly, 36, 4, 16-17.
    • (1995) Cornell Hotel and Restaurant Administration Quarterly , vol.36 , Issue.4 , pp. 16-17
    • Sherry, J.E.H.1
  • 482
    • 0346903450 scopus 로고    scopus 로고
    • Arbitration of employment discrimination law suits: actions that make a difference
    • Sherwyn, D. (2003) 'Arbitration of employment discrimination law suits: actions that make a difference', Cornell Hotel and Restaurant Administration Quarterly, 43, 6, 62-72.
    • (2003) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.6 , pp. 62-72
    • Sherwyn, D.1
  • 485
    • 84992905355 scopus 로고    scopus 로고
    • Mandatory arbitration of employment disputes: implications for policy and practice
    • Sherwyn, D. S. and Tracey, J. B. (1997) 'Mandatory arbitration of employment disputes: implications for policy and practice', Cornell Hotel and Restaurant Administration Quarterly, 38, 5, 58-66.
    • (1997) Cornell Hotel and Restaurant Administration Quarterly , vol.38 , Issue.5 , pp. 58-66
    • Sherwyn, D.S.1    Tracey, J.B.2
  • 486
    • 0032187238 scopus 로고    scopus 로고
    • Sexual-harassment liability in 1998: good news or bad news for employers and employees?
    • Sherwyn, D. S. and Tracey, J. B. (1998) 'Sexual-harassment liability in 1998: good news or bad news for employers and employees?', Cornell Hotel and Restaurant Administration Quarterly, 39, 5, 14-21.
    • (1998) Cornell Hotel and Restaurant Administration Quarterly , vol.39 , Issue.5 , pp. 14-21
    • Sherwyn, D.S.1    Tracey, J.B.2
  • 489
    • 0039238056 scopus 로고
    • Interviewing job applicants: how to get beyond first impressions
    • Simons, T. (1995) 'Interviewing job applicants: how to get beyond first impressions', Cornell Hotel and Restaurant Administration Quarterly, 36, 6, 21-7.
    • (1995) Cornell Hotel and Restaurant Administration Quarterly , vol.36 , Issue.6 , pp. 21-27
    • Simons, T.1
  • 491
    • 0011062839 scopus 로고    scopus 로고
    • The effect of employee turnover on hotel profits: a test of multiple hotels
    • Simons, T. and Hinkin, T. (2001) 'The effect of employee turnover on hotel profits: a test of multiple hotels', Cornell Hotel and Restaurant Administration Quarterly, 42, 4, 65-9.
    • (2001) Cornell Hotel and Restaurant Administration Quarterly , vol.42 , Issue.4 , pp. 65-69
    • Simons, T.1    Hinkin, T.2
  • 492
    • 84984188169 scopus 로고
    • The importance of sex for the propensity to unionize
    • Sinclair, D. (1995) 'The importance of sex for the propensity to unionize', British Journal of Industrial Relations, 33, 2, 173-90.
    • (1995) British Journal of Industrial Relations , vol.33 , Issue.2 , pp. 173-190
    • Sinclair, D.1
  • 493
    • 17544404375 scopus 로고    scopus 로고
    • Work and Tourism, London: Routledge
    • Sinclair, M. T. (1997) Gender, Work and Tourism, London: Routledge.
    • (1997) Gender
    • Sinclair, M.T.1
  • 494
    • 0031424010 scopus 로고    scopus 로고
    • Developing human resources for the tourism industry with reference to India
    • Singh, S. (1997) 'Developing human resources for the tourism industry with reference to India', Tourism Management, 18, 5, 299-306.
    • (1997) Tourism Management , vol.18 , Issue.5 , pp. 299-306
    • Singh, S.1
  • 497
    • 0041323267 scopus 로고    scopus 로고
    • Some labour market implications of employment legislation
    • Slinger, T. (2001) 'Some labour market implications of employment legislation', Labour Market Trends, 109, 9, 445-54.
    • (2001) Labour Market Trends , vol.109 , Issue.9 , pp. 445-454
    • Slinger, T.1
  • 498
    • 24644495432 scopus 로고    scopus 로고
    • Perceptions of stress at work
    • Smith, A. (2001) 'Perceptions of stress at work', Human Resource Management Journal, 11, 4, 74-86.
    • (2001) Human Resource Management Journal , vol.11 , Issue.4 , pp. 74-86
    • Smith, A.1
  • 499
    • 84909135583 scopus 로고    scopus 로고
    • Redundancy Consultation: A Study of Current Practice and the Effects of the 1995 Regulations
    • DTI Employment Relations Research Series, London: DTI, 5. Available on-line at:
    • Smith, J., Edwards, P. and Hall, M. (1999) Redundancy Consultation: A Study of Current Practice and the Effects of the 1995 Regulations, DTI Employment Relations Research Series, London: DTI, 5. Available on-line at: http://www.dti.gov.uk/emar.
    • (1999)
    • Smith, J.1    Edwards, P.2    Hall, M.3
  • 500
    • 84909135582 scopus 로고    scopus 로고
    • 'Employers to discuss rights for temporary agency staff '
    • 5 May
    • Smith, M. (2000) 'Employers to discuss rights for temporary agency staff ', Financial Times, 5 May.
    • (2000) Financial Times
    • Smith, M.1
  • 501
    • 0022233748 scopus 로고
    • A participant observer study of a "rough" working-class pub
    • Smith, M. A. (1985a) 'A participant observer study of a "rough" working-class pub', Leisure Studies, 4, 3, 293-306.
    • (1985) Leisure Studies , vol.4 , Issue.3 , pp. 293-306
    • Smith, M.A.1
  • 502
    • 34547584046 scopus 로고
    • The publican: role conflict and aspects of social control
    • Smith, M. A. (1985b) 'The publican: role conflict and aspects of social control', The Service Industries Journal, 5, 1, 23-36.
    • (1985) The Service Industries Journal , vol.5 , Issue.1 , pp. 23-36
    • Smith, M.A.1
  • 503
    • 0035530766 scopus 로고    scopus 로고
    • New Labour's reform of Britain's employment law: the devil is not only in the detail but in the values and policy too
    • Smith, P. and Morton, G. (2001) 'New Labour's reform of Britain's employment law: the devil is not only in the detail but in the values and policy too', British Journal of Industrial Relations, 39, 1, 119-38.
    • (2001) British Journal of Industrial Relations , vol.39 , Issue.1 , pp. 119-138
    • Smith, P.1    Morton, G.2
  • 504
    • 84909135581 scopus 로고    scopus 로고
    • 'Vital signs: who are these people?'
    • April
    • Soeder, J. (1998) 'Vital signs: who are these people?', Restaurant Hospitality, April.
    • (1998) Restaurant Hospitality
    • Soeder, J.1
  • 505
    • 0030558863 scopus 로고    scopus 로고
    • Subjectivity in the labour process: a case study in the restaurant industry
    • Sosteric, M. (1996) 'Subjectivity in the labour process: a case study in the restaurant industry', Work, Employment and Society, 10, 2, 319-29.
    • (1996) Work, Employment and Society , vol.10 , Issue.2 , pp. 319-329
    • Sosteric, M.1
  • 506
    • 0002112957 scopus 로고    scopus 로고
    • Crack in the glass ceiling? An empirical study of gender differences in income in the hospitality industry
    • Sparrowe, R. T. and Iverson, K. M. (1999) 'Crack in the glass ceiling? An empirical study of gender differences in income in the hospitality industry', Journal of Hospitality and Tourism Research, 23, 1, 4-20.
    • (1999) Journal of Hospitality and Tourism Research , vol.23 , Issue.1 , pp. 4-20
    • Sparrowe, R.T.1    Iverson, K.M.2
  • 510
    • 0035612359 scopus 로고    scopus 로고
    • Work status and organisational citizenship behaviour: a field study of restaurant employees
    • Stamper, C. L. and Van Dyne, L. (2001) 'Work status and organisational citizenship behaviour: a field study of restaurant employees', Journal of Organizational Behaviour, 22, 5, 517-36.
    • (2001) Journal of Organizational Behaviour , vol.22 , Issue.5 , pp. 517-536
    • Stamper, C.L.1    Van Dyne, L.2
  • 512
    • 84909135580 scopus 로고    scopus 로고
    • 'Bargaining power'
    • Toronto, March-April, 27-30
    • Stokes, D. (1997) 'Bargaining power', Hotelier, Toronto, March-April, 27-30.
    • (1997) Hotelier
    • Stokes, D.1
  • 515
    • 0001901535 scopus 로고
    • Human resource management: still marching on, or marching out?
    • in J. Storey (ed.), London: Routledge
    • Storey, J. (1995) 'Human resource management: still marching on, or marching out?', in J. Storey (ed.) Human Resource Management: A Critical Text, London: Routledge.
    • (1995) Human Resource Management: A Critical Text
    • Storey, J.1
  • 517
    • 84973177912 scopus 로고
    • The uncertainties of management in the management of uncertainty: employers, labor relations and industrial adjustment in the 1980s
    • Streeck, W. (1987) 'The uncertainties of management in the management of uncertainty: employers, labor relations and industrial adjustment in the 1980s', Work, Employment and Society, 1, 3, 281-308.
    • (1987) Work, Employment and Society , vol.1 , Issue.3 , pp. 281-308
    • Streeck, W.1
  • 518
    • 27144482761 scopus 로고    scopus 로고
    • The compensation conundrum: does the hospitality industry shortchange itself and its employees?
    • Sturman, M. C. (2001) 'The compensation conundrum: does the hospitality industry shortchange itself and its employees?', Cornell Hotel and Restaurant Administration Quarterly, 42, 2, 70-6.
    • (2001) Cornell Hotel and Restaurant Administration Quarterly , vol.42 , Issue.2 , pp. 70-76
    • Sturman, M.C.1
  • 526
    • 0034144906 scopus 로고    scopus 로고
    • Emotional labour and sexual difference in the airline industry
    • Taylor, S. and Tyler, M. (2000) 'Emotional labour and sexual difference in the airline industry', Work, Employment and Society, 14, 1, 77-95.
    • (2000) Work, Employment and Society , vol.14 , Issue.1 , pp. 77-95
    • Taylor, S.1    Tyler, M.2
  • 527
    • 0142210870 scopus 로고    scopus 로고
    • Systems of collective employee representation in non-union firms in the UK
    • Terry, M. (1999) 'Systems of collective employee representation in non-union firms in the UK', Industrial Relations Journal, 30, 1, 16-30.
    • (1999) Industrial Relations Journal , vol.30 , Issue.1 , pp. 16-30
    • Terry, M.1
  • 528
    • 84987317289 scopus 로고
    • Dualism in part-time employment
    • Tilly, C. (1992) 'Dualism in part-time employment', Industrial Relations, 31, 2, 330-47.
    • (1992) Industrial Relations , vol.31 , Issue.2 , pp. 330-347
    • Tilly, C.1
  • 529
    • 18844406195 scopus 로고    scopus 로고
    • ' "Lean or just mean?": the flexibilisation of labour in the Australian hotel industry'
    • Timo, N. (2001 ' "Lean or just mean?": the flexibilisation of labour in the Australian hotel industry', Research in the Sociology of Work, 10, 287-309.
    • (2001) Research in the Sociology of Work , vol.10 , pp. 287-309
    • Timo, N.1
  • 532
  • 535
    • 84986047367 scopus 로고    scopus 로고
    • The "non-permanent" reality!
    • Tregaskis, O. (1997) 'The "non-permanent" reality!', Employee Relations, 19, 6, 535-54.
    • (1997) Employee Relations , vol.19 , Issue.6 , pp. 535-554
    • Tregaskis, O.1
  • 538
    • 0037769223 scopus 로고    scopus 로고
    • Chocs away: weight watching in the contemporary airline industry
    • Tyler, M. and Abbott, P. (1998) 'Chocs away: weight watching in the contemporary airline industry', Sociology, 32, 3, 433-50.
    • (1998) Sociology , vol.32 , Issue.3 , pp. 433-450
    • Tyler, M.1    Abbott, P.2
  • 539
    • 0040956290 scopus 로고    scopus 로고
    • Motivation of the Russian worker: an evolutionary process
    • Upchurch, R. S., Davies, R. and Sverdlin, O. (2000) 'Motivation of the Russian worker: an evolutionary process', Tourism Management, 21, 5, 509-14.
    • (2000) Tourism Management , vol.21 , Issue.5 , pp. 509-514
    • Upchurch, R.S.1    Davies, R.2    Sverdlin, O.3
  • 541
    • 0009210090 scopus 로고    scopus 로고
    • 'European trade unions in the mid-1990s'
    • in B. Towers and M. Terry (eds), Oxford: Blackwell.
    • Visser, J. (1998) 'European trade unions in the mid-1990s', in B. Towers and M. Terry (eds) Industrial Relations Journal Annual Review 1997, Oxford: Blackwell.
    • (1998) Industrial Relations Journal Annual Review 1997
    • Visser, J.1
  • 542
    • 0031529723 scopus 로고    scopus 로고
    • Why do people join trade unions in a period of membership decline?
    • Waddington, J. and Whitston, C. (1997) 'Why do people join trade unions in a period of membership decline?', British Journal of Industrial Relations, 35, 4, 515-46.
    • (1997) British Journal of Industrial Relations , vol.35 , Issue.4 , pp. 515-546
    • Waddington, J.1    Whitston, C.2
  • 543
    • 0032706905 scopus 로고    scopus 로고
    • Union wage effect in Nevada's hotel and casino industry
    • Waddoups, C. J. (1999) 'Union wage effect in Nevada's hotel and casino industry', Industrial Relations, 38, 4, 577-83.
    • (1999) Industrial Relations , vol.38 , Issue.4 , pp. 577-583
    • Waddoups, C.J.1
  • 544
    • 0034343032 scopus 로고    scopus 로고
    • Feminism facing industrial relations in Britain
    • Wajcman, J. (2000) 'Feminism facing industrial relations in Britain', British Journal of Industrial Relations, 38, 2, 183-201.
    • (2000) British Journal of Industrial Relations , vol.38 , Issue.2 , pp. 183-201
    • Wajcman, J.1
  • 546
    • 0033415314 scopus 로고    scopus 로고
    • Myths and counter-myths: an analysis of part-time female employees and their orientations to work and working hours
    • Walsh, J. (1999) 'Myths and counter-myths: an analysis of part-time female employees and their orientations to work and working hours', Work, Employment and Society, 13, 2, 179-203.
    • (1999) Work, Employment and Society , vol.13 , Issue.2 , pp. 179-203
    • Walsh, J.1
  • 547
    • 0346491763 scopus 로고    scopus 로고
    • Human resource management in foreign-owned workplaces: evidence from Australia
    • Walsh, J. (2001) 'Human resource management in foreign-owned workplaces: evidence from Australia', International Journal of Human Resource Management, 12, 3, 425-44.
    • (2001) International Journal of Human Resource Management , vol.12 , Issue.3 , pp. 425-444
    • Walsh, J.1
  • 548
    • 79960651855 scopus 로고    scopus 로고
    • Understanding the peripheral workforce: evidence from the service sector
    • Walsh, J. and Deery, S. (1999) 'Understanding the peripheral workforce: evidence from the service sector', Human Resource Management Journal, 9, 2, 50-63.
    • (1999) Human Resource Management Journal , vol.9 , Issue.2 , pp. 50-63
    • Walsh, J.1    Deery, S.2
  • 550
    • 0036002142 scopus 로고    scopus 로고
    • Female part-time workers' attitudes to trade unions in Britain
    • Walters, S. (2002) 'Female part-time workers' attitudes to trade unions in Britain', British Journal of Industrial Relations, 40, 1, 49-68.
    • (2002) British Journal of Industrial Relations , vol.40 , Issue.1 , pp. 49-68
    • Walters, S.1
  • 551
    • 0001801662 scopus 로고
    • 'From control to commitment in the workplace'
    • March/April
    • Walton, R. E. (1985) 'From control to commitment in the workplace', Harvard Business Review, March/April, 77-84.
    • (1985) Harvard Business Review , pp. 77-84
    • Walton, R.E.1
  • 553
    • 0348164332 scopus 로고    scopus 로고
    • Competency-based structured interviewing at the Buckhead Beef Company
    • Warech, M. A. (2002) 'Competency-based structured interviewing at the Buckhead Beef Company', Cornell Hotel and Restaurant Administration Quarterly, 43, 1, 70-7.
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.1 , pp. 70-77
    • Warech, M.A.1
  • 554
    • 0001937807 scopus 로고    scopus 로고
    • 'Hands, hearts and minds: changing work and workers at the end of the century'
    • in P. Thompson and C. Warhurst (eds), London: Macmillan.
    • Warhurst, C. and Thompson, P. (1998) 'Hands, hearts and minds: changing work and workers at the end of the century', in P. Thompson and C. Warhurst (eds) Workplaces of the Future, London: Macmillan.
    • (1998) Workplaces of the Future
    • Warhurst, C.1    Thompson, P.2
  • 555
    • 0033823333 scopus 로고    scopus 로고
    • Aesthetic labour in interactive service work: some case study evidence from the "New" Glasgow
    • Warhurst, C., Nickson, D., Witz, A. and Cullen, A. M. (2000) 'Aesthetic labour in interactive service work: some case study evidence from the "New" Glasgow', The Service Industries Journal, 20, 3, 1-18.
    • (2000) The Service Industries Journal , vol.20 , Issue.3 , pp. 1-18
    • Warhurst, C.1    Nickson, D.2    Witz, A.3    Cullen, A.M.4
  • 557
    • 77955894573 scopus 로고    scopus 로고
    • Women's career progression in the Las Vegas casino industry: facilitators and constraints
    • Weber, K. (1998) 'Women's career progression in the Las Vegas casino industry: facilitators and constraints', Journal of Hospitality and Tourism Research, 22, 4, 431-49.
    • (1998) Journal of Hospitality and Tourism Research , vol.22 , Issue.4 , pp. 431-449
    • Weber, K.1
  • 559
    • 0030508823 scopus 로고    scopus 로고
    • Individualizing employee relations: the myth of the personal contract
    • Welch, R. and Leighton, P. (1996) 'Individualizing employee relations: the myth of the personal contract', Personnel Review, 25, 5, 37-50.
    • (1996) Personnel Review , vol.25 , Issue.5 , pp. 37-50
    • Welch, R.1    Leighton, P.2
  • 560
    • 33845670878 scopus 로고
    • The affective consequences of service work: managing emotions on the job
    • Wharton, A. S. (1993) 'The affective consequences of service work: managing emotions on the job', Work and Occupations, 20, 2, 205-32.
    • (1993) Work and Occupations , vol.20 , Issue.2 , pp. 205-232
    • Wharton, A.S.1
  • 561
    • 0011126142 scopus 로고    scopus 로고
    • From casual to permanent part-time? Non-standard employment in retail and hospitality
    • Whitehouse, G., Lafferty, G. and Boreham, P. (1997) 'From casual to permanent part-time? Non-standard employment in retail and hospitality', International Journal of Employment Studies, 8, 2, 33-48.
    • (1997) International Journal of Employment Studies , vol.8 , Issue.2 , pp. 33-48
    • Whitehouse, G.1    Lafferty, G.2    Boreham, P.3
  • 562
    • 0034789497 scopus 로고    scopus 로고
    • Prosecuting pay equity: evolving strategies in Britain and Australia
    • Whitehouse, G., Zetlin, D. and Earnshaw, J. (2001) 'Prosecuting pay equity: evolving strategies in Britain and Australia', Gender, Work and Organisation, 8, 4, 365-86.
    • (2001) Gender, Work and Organisation , vol.8 , Issue.4 , pp. 365-386
    • Whitehouse, G.1    Zetlin, D.2    Earnshaw, J.3
  • 564
    • 84909294207 scopus 로고    scopus 로고
    • 'Waiting in vain'
    • 26 October
    • Wilson, E. (2002) 'Waiting in vain', The Guardian, G2, 26 October, 16-17.
    • (2002) The Guardian , vol.G2 , pp. 16-17
    • Wilson, E.1
  • 567
    • 84991182183 scopus 로고
    • The four pillars of HRM: are they connected?
    • Wood, S. (1995) 'The four pillars of HRM: are they connected?', Human Resource Management Journal, 5, 5, 49-59.
    • (1995) Human Resource Management Journal , vol.5 , Issue.5 , pp. 49-59
    • Wood, S.1
  • 568
    • 0033473088 scopus 로고    scopus 로고
    • Predicting is difficult, especially about the future: human resources in the new millennium
    • Woods, R. H. (1999) 'Predicting is difficult, especially about the future: human resources in the new millennium', International Journal of Hospitality Management, 18, 4, 443-56.
    • (1999) International Journal of Hospitality Management , vol.18 , Issue.4 , pp. 443-456
    • Woods, R.H.1
  • 569
    • 38149146875 scopus 로고
    • Gender discrimination and sexual harassment as experienced by hospitality-industry managers
    • Woods, R. H. and Kavanaugh, R. R. (1994) 'Gender discrimination and sexual harassment as experienced by hospitality-industry managers', Cornell Hotel and Restaurant Administration Quarterly, 35, 1, 16-21.
    • (1994) Cornell Hotel and Restaurant Administration Quarterly , vol.35 , Issue.1 , pp. 16-21
    • Woods, R.H.1    Kavanaugh, R.R.2
  • 574
    • 84986144765 scopus 로고    scopus 로고
    • HRM, performance, commitment and service quality in the hotel industry
    • Worsfold, P. (1999) 'HRM, performance, commitment and service quality in the hotel industry', International Journal of Contemporary Hospitality Management, 11, 7, 340-8.
    • (1999) International Journal of Contemporary Hospitality Management , vol.11 , Issue.7 , pp. 340-348
    • Worsfold, P.1
  • 576
    • 58149323819 scopus 로고
    • The Family and Medical Leave Act: what hospitality managers need to know
    • Wyld, D. C. (1995) 'The Family and Medical Leave Act: what hospitality managers need to know', Cornell Hotel and Restaurant Administration Quarterly, 36, 4, 54-63.
    • (1995) Cornell Hotel and Restaurant Administration Quarterly , vol.36 , Issue.4 , pp. 54-63
    • Wyld, D.C.1
  • 577
    • 84992861108 scopus 로고    scopus 로고
    • Creating a good first day on the job: allaying newcomers' anxiety with positive messages
    • Young, C. A. and Lundberg, C. C. (1996) 'Creating a good first day on the job: allaying newcomers' anxiety with positive messages', Cornell Hotel and Restaurant Administration Quarterly, 37, 6, 26-33.
    • (1996) Cornell Hotel and Restaurant Administration Quarterly , vol.37 , Issue.6 , pp. 26-33
    • Young, C.A.1    Lundberg, C.C.2
  • 579
    • 0036242921 scopus 로고    scopus 로고
    • Emotion work and psychological well-being: a review of the literature and some conceptual considerations
    • Zapf, D. (2002) 'Emotion work and psychological well-being: a review of the literature and some conceptual considerations', Human Resource Management Review, 12, 2, 237-68.
    • (2002) Human Resource Management Review , vol.12 , Issue.2 , pp. 237-268
    • Zapf, D.1
  • 580
    • 27144462315 scopus 로고    scopus 로고
    • Identifying uniform employment termination practices for multinational employers
    • Zuehl, J. J. and Sherwyn, D. S. (2001) 'Identifying uniform employment termination practices for multinational employers', Cornell Hotel and Restaurant Administration Quarterly, 42, 5, 72-85.
    • (2001) Cornell Hotel and Restaurant Administration Quarterly , vol.42 , Issue.5 , pp. 72-85
    • Zuehl, J.J.1    Sherwyn, D.S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.