The antecedents of employee commitment to customer service: Evidence from a UK service context

International Journal of Human Resource Management

Volumn 8, Issue 1, 1997, Pages

  Peccei, Riccardo ^a   Rosenthal, Patrice ^a  

^a NONE

Author keywords

Customer orientation; Employee commitment to customer service; Empowerment; Human resource management; Service quality; Service sector

Indexed keywords

EID: 0002098481     PISSN: 09585192     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (10)

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