Whatever it takes? Managing 'empowered' employees and the service encounter in an international hotel chain

Work, Employment and Society

Volumn 11, Issue 3, 1997, Pages 541-554

  Jones, Carol ^a,b   Taylor, George ^b   Nickson, Dennis ^c  

^a Department of Organisation Studies ^*  (United Kingdom)

^b UNIVERSITY OF CENTRAL LANCASHIRE   (United Kingdom)

^c UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0009152461     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017097113008     Document Type: Article

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