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Volumn 5, Issue 3, 1998, Pages 153-165

Hospitality retail operations types and styles in the management of human resources

Author keywords

Hospitality retailing; Human resource management; Operation types

Indexed keywords


EID: 0040583712     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0969-6989(97)00024-6     Document Type: Article
Times cited : (18)

References (27)
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  • 7
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  • 9
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  • 10
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    • Empowerment through delayering: A pilot study at McDonald's restaurants
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    • Lashley, C.1
  • 14
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    • Mapping management styles in employee relations
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    • Purcell, J.1
  • 15
    • 0039998519 scopus 로고
    • The scope of internal marketing: Defining the boundary between marketing and human resource management
    • Rafiq, M and Ahmed, P K (1993) The scope of internal marketing: defining the boundary between marketing and human resource management. Journal of Marketing Management 9, 219-232.
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    • Royle, T.1
  • 18
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    • Selling jobs in the service sector
    • June
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  • 21
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    • The service organization: Climate is crucial
    • Autumn
    • Schneider, B (1980) 'The service organization: climate is crucial' Organizational Dynamics Autumn, 52-65
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  • 22
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    • Between service and servility: Role conflict in subordinate service roles
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  • 25
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    • Organization and output transactions
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    • Thompson, J.D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.