Aesthetic labour in interactive service work: Some case study evidence from the 'new' Glasgow

Service Industries Journal

Volumn 20, Issue 3, 2000, Pages 1-18

  Warhurst, C ^a   Nickson, D ^a   Witz, A ^a   Cullen, A M ^a  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

RETAILING; SERVICE SECTOR; TRAINING;

GLASGOW; SCOTLAND(STRATHCLYDE); UNITED KINGDOM;

EID: 0033823333     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642060000000029     Document Type: Article

References (60)

1. Industry and the rest: The economic identity of services
2. Hold the production line
3. 1,000 jobs go at WH Smith
4. Streets paved with style
5. Thousands go in NatWest Branch Cuts
6. An agenda for research on the service sector
7. Current trends in hotel accommodation design
8. They're making an offer we can't refuse
9. Britain gets first look at hooters
10. Sock shop puts all full-time staff on part-time contracts
11. Beauty and the labor market
12. First day visitors pleased to find no shopping maul
13. An engaging new line in sales talk
14. 'Ways' of the world: Managing culture in the International Hotel Chains
15. Shop work: Image, customer care and the restructuring of retail employment
16. Towards the new retail geography
17. Sex sells - so why not in restaurants?
18. Too strong to stop, too sweet to lose: Aesthetics as a way to know organizations
19. Issue on essays on aesthetics and organization
20. Glasgow: It's the greatest
21. Physical attractiveness and income attainment among Canadians
22. More action, less sleep
23. The decline, flexibility and geographical restructuring of employment in British Retail Banks
24. The smile factory: Work at Disneyland
25. Safe at the bank? Don't count on it
26. Hands, hearts and minds: Changing work and workers at the end of the Century
27. £25m to give Glasgow a millennium flourish