Human resources, service quality and performance: A case study

International Journal of Contemporary Hospitality Management

Volumn 12, Issue 4, 2000, Pages 240-248

  Haynes, Peter ^a   Fryer, Glenda ^b  

^a MANUKAU INSTITUTE OF TECHNOLOGY   (New Zealand)

^b AUCKLAND UNIVERSITY OF TECHNOLOGY   (New Zealand)

Author keywords

Hospitality industry; Human resource management; Organisational performance; Service quality; Strategy

Indexed keywords

EID: 84986066987     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110010330813     Document Type: Article

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