The experience of tour reps in maintaining and losing control of holidaymakers

International Journal of Hospitality Management

Volumn 20, Issue 4, 2001, Pages 339-352

  Adib, Amel ^a   Guerrier, Yvonne ^a  

^a LONDON SOUTH BANK UNIVERSITY   (United Kingdom)

Author keywords

Control; Empowerment; Front line service work; Space; Tour representatives

Indexed keywords

EID: 0042406844     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0278-4319(01)00021-4     Document Type: Article

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