Supervisor and manager styles in handling discipline and grievance: Part two - Approaches to handling discipline and grievance

Personnel Review

Volumn 25, Issue 4, 1996, Pages 38-55

  Rollinson, Derek ^a   Hook, Caroline ^a   Foot, Margaret ^a   Handley, Janet ^a  

^a UNIVERSITY OF HUDDERSFIELD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030501198     PISSN: 00483486     EISSN: None     Source Type: Journal    
DOI: 10.1108/00483489610123245     Document Type: Article

References (52)

1. Rollinson, D.J., "Individual issues in industrial relations: an examination of discipline and an agenda for research", Personnel Review, Vol. 21 No. 1, 1992, pp. 46-57.
2. Wheeler, H.M., "Punishment theory and industrial discipline", Industrial Relations, Vol. 15 No. 2, 1976, pp. 235-43.
3. Advisory, Conciliation and Arbitration Services (ACAS), Disciplinary Practice and Procedures in Employment, ACAS, London, 1977.
4. The ACAS Advisory Handbook, ACAS, London, 1987.
5. Ashdown, R.T. and Baker, K.H., In Working Order, Department of Employment Manpower Papers, HMSO, London, 1987.
6. Zipfg, S.G., "Resistance and conformity under reward and punishment", Journal of Abnormal and Social Psychology, Vol. 61 No. 1, 1960, pp. 102-9.
7. Maier, N. and Danielson, L., "An evaluation of two approaches to discipline in industry", Journal of Applied Psychology, Vol. 40 No. 5, 1956, pp. 319-23.
8. Gary, A.L., "Industrial absenteeism: an evaluation of three methods of treatment", Personnel Journal, May 1971, pp. 352-3.
9. Huberman, J., "Discipline without punishment lives", Harvard Business Review, July-August 1975, pp. 6-8.
10. Greer, C.R. and Labig, C.E., "Employee reactions to disciplinary action", Human Relations, Vol. 40 No. 8, 1987, pp. 507-24.
11. Examination of Grievances and Communications within the Undertaking, International Labour Conference Report No. 7, Geneva, International Labour Office, 1965, pp. 7-9.
12. Marsh, A.I. and Evans, E.O., The Dictionary of Industrial Relations, Hutchinson, London, 1973, p. 133.
13. Singleton, N., Industrial Relations Procedures, Department of Employment Manpower Paper No. 14, HMSO, London, 1975.
14. Thomson, A.W.J. and Murray, V.V., Grievance Procedures, Saxon House, Farnborough, 1976, p. 18.
15. Torrington, D. and Hall, L., Personnel Management: a New Approach, Prentice-Hall, Englewood Cliffs, NJ, 1987.
16. Briggs, S., "The grievance procedure and organizational health", Personnel Journal, June 1981, pp. 471-4.
17. Beyer, J.M. and Trice, H.M., "Managerial ideologies and the use of discipline", Academy of Management Proceedings, 1981, pp. 259-63.
18. Larwood, L., Rand, P. and Der Hovanessian, A., "Sex differences in response to simulated disciplinary cases", Personnel Psychology, Vol. 32 No. 3, 1979, pp. 539-50.
19. Mitchell, T.R. and Wood, R.E., "Supervisors' responses to subordinate poor performance: a test of an attributional model", Organizational Behaviour and Human Performance, Vol. 25, 1980, pp. 123-38.
20. Pence, E.C., Pendleton, W.C., Dobbins, G.H. and Sgro, J.A., "Effects of causal explanations and sex variables on recommendations for corrective actions following employee failure", Organizational Behaviour and Human Performance, Vol. 29, 1982, pp. 227-40.
21. Dobbins, G.H., Pence, E.C., Orban, J.A. and Sgro, J.A., "The effects of sex of the leader and sex of the subordinate on the use of organizational control policy", Organizational Behaviour and Human Performance, Vol. 32 No. 3, 1983, pp. 325-43.
22. Goodsttadt, B. and Kipnis, D., "Situational influences on the use of power", Journal of Applied Psychology, Vol. 54 No. 3, 1970, pp. 201-7.
23. O'Reilly, C.A. and Weitz, B.A., "Managing marginal employees: the use of warnings and dismissals", Administrative Science Quarterly, Vol. 25 No. 4, 1980, pp. 467-84.
24. Podsakoff, P.H., "Determinants of a supervisor's use of rewards and punishments: a literature review and suggestions for further research", Organizational Behaviour and Human Performance, Vol. 29, 1984, pp. 58-83.
25. Mitchell, T.R. and Kalb, L.S., "Effects of job experience on supervisors' attributions for subordinates' poor performance", Journal of Applied Psychology, Vol. 62 No. 2, 1982, pp. 181-8.
26. Kulick, J.A. and Brown, R., "Frustration, attribution of blame and aggression", Journal of Experimental Social Psychobgy, Vol. 15, 1979, pp. 183-94.
27. Bies, R.J. and Shapiro, D.L., "Interactional fairness judgements: the inference of causal accounts", Social Justice Research, Vol. 1 No. 2, 1987, pp. 199-218.
28. Flieshman, E.A. and Harris, E.F., "Patterns of leadership behaviour related to employee grievances and turnover", Personnel Psychology, Vol. 15 No. 1, 1962, pp. 43-55.
29. Ash, P., "The parties to the grievance", Personnel Psychology, Vol. 23 No. 1, 1970, pp. 13-37.
30. Ignace, N.G. and Dastmalchian, A., "Determinants of grievance outcomes: a case study approach", Industrial and Labor Relations Review, Vol. 42 No. 3, 1989, pp. 393-403.
31. Rosen, B. and Jerdee, T., "Factors influencing disciplinary judgements", Journal of Applied Psychology, Vol. 59 No. 3, 1974, pp. 327-31.
32. Fox, A., Beyond Contract: Work, Power and Trust Relations, Faber, London, 1974.
33. Klass, B.S. and Wheeler, H.N., "Managerial decision making about employee discipline: a policy capturing approach", Personnel Psychology, Vol. 43 No.1, 1990, pp. 117-34.
34. Edwards, P.K. and Scullion, H., "Deviancy theory and industrial praxis: a study in social control in an industrial setting", Sociology, Vol. 16 No. 3, 1992, pp. 322-40.
35. McKersie, R.B. and Shropshire, W.W., "Avoiding written grievances: a successful program", Journal of Business, Vol. 35, 1962, pp. 135-52.
36. Begin, J.R., "The private grievance model in the public sector", Industrial Relations, Vol. 10 No. 1, 1971, pp. 21-32.
37. Turner, J.T. and Robinson, J.W., "A pilot study of the validity of grievance settlement as a predictor of union management relationships", Journal of Industrial Relations, Vol. 14, 1972, pp. 314-22.
38. Dalton, D.R. and Todor, W.D., "Grievance filed and the role of the union steward vs. the rank and file member", International Review of Applied Psychology, Vol. 30, 1981, pp. 199-207.
39. Klass, B.S. and DeNisi, A.S., "Managerial reactions to employee dissent: the impact of grievance activity on performance ratings", Academy of Management Journal, Vol. 32 No. 4, 1989, pp. 705-17.
40. Bemmels, B., "The effects of grievant's gender on arbitrators' decisions", Industrial and Labor Relations Revkw, Vol. 41 No. 2, 1988, pp. 251-62.
41. Sulkin, H.A. and Pranis, R.W., "A comparison of grievants with non-grievants in a heavy machine shop", Personnel Psychology, Vol. 20 No. 2, 1967, pp. 111-9.
42. Price, J., Dewire, J., Novack, J., Schenkel, K. and Ronan, W., "Three studies of grievances", Personnel Journal, January 1976, pp. 33-7.
43. Allen, R.E. and Keaveney, T.J., "Factors differentiating grievants and non-grievants", Human Relations, Vol. 38 No. 6, 1985, pp. 519-34.
44. Kissler, G.D., "Grievance activity and union membership: a study of government employees", Journal of Applied Psychology, Vol. 62 No. 4, 1977, pp. 549-62.
45. Trade Union Reform and Employment Rights Act, 1993, Section 26.
46. Swann, J.E., "Formal grievance procedures and non-union plants: do they really work?", Personnel Administrator, August 1981, pp. 66-70.
47. Graham, H. and Heshizer, B., "The effect of contract language on low-level settlement of grievances", Labor Law Journal, Vol. 30, 1979, pp. 427-32.
48. Wright, P.L. and Taylor, D.S., "Approaches to manager-subordinate interactions", in Wright P.L. and Taylor D.S. (Eds), Improving Leadership Performance, 2nd ed., Prentice-Hall, London, 1994.
49. Stoberl, P.A. and Schneiderjans, M.J., "The ineffective subordinate: a management survey", Personnel Administrator, Vol. 26 No. 2, 1981, pp. 72-6.
50. Edwards, P. and Whitston, C., Attending to Work: the Management of Attendance and Shopfloor Order, Blackwell, Oxford, 1993.
51. Adell, B., "Disciplinary rules in Canada", International Labor Review, Vol. 132 No. 5/6, 1993, pp. 583-603.
52. McLoughlin, I. and Gourlay, S., Enterprise Without Unions: Industrial relations in the Non-union Firm, Open University Press, Buckingham, 1994.