The cost of turnover: Putting a price on the learning curve

Cornell Hotel and Restaurant Administration Quarterly

Volumn 41, Issue 3, 2000, Pages 14-21

  Hinkin, Timothy R ^a   Tracey, J Bruce ^b  

^a 335 Statler Hall   (United States)

^b Management organization and human resources and law   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034196149     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0010-8804(00)80013-0     Document Type: Note

References (17)

1. 1 William J. Wasmuth and Stanley W. Davis, "Managing Employee Turnover," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 1 (February 1983), pp. 15-22; William J. Wasmuth and Stanley W. Davis, "Managing Employee Turnover: Why Employees Leave," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 2 (May 1993), pp. 11-18; and William J. Wasmuth and Stanley W. Davis, "Strategies for Managing Employee Turnover," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 3 (August 1983), pp. 65-75.
2. 1 William J. Wasmuth and Stanley W. Davis, "Managing Employee Turnover," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 1 (February 1983), pp. 15-22; William J. Wasmuth and Stanley W. Davis, "Managing Employee Turnover: Why Employees Leave," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 2 (May 1993), pp. 11-18; and William J. Wasmuth and Stanley W. Davis, "Strategies for Managing Employee Turnover," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 3 (August 1983), pp. 65-75.
3. 1 William J. Wasmuth and Stanley W. Davis, "Managing Employee Turnover," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 1 (February 1983), pp. 15-22; William J. Wasmuth and Stanley W. Davis, "Managing Employee Turnover: Why Employees Leave," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 2 (May 1993), pp. 11-18; and William J. Wasmuth and Stanley W. Davis, "Strategies for Managing Employee Turnover," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 3 (August 1983), pp. 65-75.
4. x for Turnover: Retention Programs that Work," Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 1 (May 1991), pp. 79-90; and Turnover and Diversity in the Lodging Industry (East Lansing, MI: American Hotel Foundation, 1998).
5. x for Turnover: Retention Programs that Work," Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 1 (May 1991), pp. 79-90; and Turnover and Diversity in the Lodging Industry (East Lansing, MI: American Hotel Foundation, 1998).
6. 3 For example, see: Jeffrey Pfeffer and John Viega, "Putting People First for Organizational Success," Academy of Management Executive, Vol. 13, No. 2 (1999), pp. 37-48; and James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr., and Leonard A. Schlesinger, "Putting the Service-Profit Chain to Work," Harvard Business Review, March-April 1994, pp. 164-170.
7. 3 For example, see: Jeffrey Pfeffer and John Viega, "Putting People First for Organizational Success," Academy of Management Executive, Vol. 13, No. 2 (1999), pp. 37-48; and James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr., and Leonard A. Schlesinger, "Putting the Service-Profit Chain to Work," Harvard Business Review, March-April 1994, pp. 164-170.
8. 4 John E. Delerey and Donald H. Doty, "Modes of Theorizing in Strategic Human-resources Management: Tests of Universalistics, Contingency, and Configurational-performance Predictions," Academy of Management Journal, Vol. 39, No. 4 (1996), pp. 802-835.
9. 5 For an in-depth discussion of this and other interesting concepts related to compensation, see: Jeffrey Pfeffer, "Six Dangerous Myths about Pay," Harvard Business Review, May-June 1998, pp. 109-119.
10. 6 For example, see: Janet D. Carroll, "Focus on Discounting Hotel Rack Rates," Cornell Hotel and Restaurant Administration Quarterly, Vol. 27, No. 2 (August 1986), p. 13; James C. Makens, "Business at Any Price," Cornell Hotel and Restaurant Administration Quarterly, Vol. 28, No. 2 (August 1987), pp. 13-15; and Richard D. Hanks, Robert G. Cross, and R. Paul Noland, "Discounting in the Hotel Industry: A New Approach," Cornell Hotel and Restaurant Administration Quarterly, Vol. 33, No. 1 (February 1992), pp. 15-23.
11. 6 For example, see: Janet D. Carroll, "Focus on Discounting Hotel Rack Rates," Cornell Hotel and Restaurant Administration Quarterly, Vol. 27, No. 2 (August 1986), p. 13; James C. Makens, "Business at Any Price," Cornell Hotel and Restaurant Administration Quarterly, Vol. 28, No. 2 (August 1987), pp. 13-15; and Richard D. Hanks, Robert G. Cross, and R. Paul Noland, "Discounting in the Hotel Industry: A New Approach," Cornell Hotel and Restaurant Administration Quarterly, Vol. 33, No. 1 (February 1992), pp. 15-23.
12. 6 For example, see: Janet D. Carroll, "Focus on Discounting Hotel Rack Rates," Cornell Hotel and Restaurant Administration Quarterly, Vol. 27, No. 2 (August 1986), p. 13; James C. Makens, "Business at Any Price," Cornell Hotel and Restaurant Administration Quarterly, Vol. 28, No. 2 (August 1987), pp. 13-15; and Richard D. Hanks, Robert G. Cross, and R. Paul Noland, "Discounting in the Hotel Industry: A New Approach," Cornell Hotel and Restaurant Administration Quarterly, Vol. 33, No. 1 (February 1992), pp. 15-23.
13. 7 Wayne F. Cascio, Costing Human Resources (Boston: Kent Publishing Company, 1982).
14. 8 Ibid.
15. 9 Woods and Macaulay, op. cit.
16. th edition (Boston: Kent Publishing Company, 2000).
17. 11 Linda Argote, Chester Insko, Nancy Yovetich, and Anna A. Romero, "Group Learning Curves: The Effects of Turnover and Task Complexity on Group Performance," Journal of Applied Social Psychology, Vol. 25, No. 6 (1995), pp. 512-529.