Managing for effective workforce diversity: Identifying issues that are of concern to employees

Cornell Hotel and Restaurant Administration Quarterly

Volumn 41, Issue 2, 2000, Pages 31-38

  Iverson, Kathleen ^a  

^a ROOSEVELT UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034165131     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0010-8804(00)88895-3     Document Type: Article

References (14)

1. 1 F. Rice, "How to Make Diversity Pay," Fortune, Vol. 30 (1994), p. 78.
2. 2 R.O. Charles and K.W. McCleary, "Recruitment and Retention of African-American Managers," Cornell Hotel and Restaurant Administration Quarterly, Vol. 38, No. 1 (February 1997), pp. 24-29.
3. 3 K. Esty, R. Griffin, and M. Hirsch, Workplace Diversity: A Manager's Guide to Solving Problems and Turning Diversity Into a Competitive Advantage, (Holbrook, MA: Adams Media Corporation, 1995), pp. 9-12.
4. 4 T.H. Cox, "The Multicultural Organization," The Executive, Vol. 5 (1991), pp. 45-56.
5. 5 D.R. Ilgen and M.A. Youtz, "Factors Affecting the Evaluation and Development of Minorities in Organizations," in Research in Personnel and Human Resource Management: A Research Annual, ed. K. Bowland and G. Ferris (Greenwich, CT: JAI Press, 1986), pp. 307-337.
6. 6 J. Christensen-Hughes, "Cultural Diversity: The Lesson of Toronto's Hotels," Cornell Hotel and Restaurant Administration Quarterly, Vol. 33, No. 2 (April 1992), pp. 78-87.
7. 7 See: C.M. Riordan and L.M. Shore, "Demographic Diversity and Employee Attitudes: An Empirical Examination of Relational Demography Within Work Units," Journal of Applied Psychology, Vol. 82 (1997), pp. 342-358; and J.N. Cleveland and L.M. Shore, "Self and Supervisor Perspectives on Age and Work Attitudes and Performance," Journal of Applied Psychology, Vol. 77 (1992), pp. 469-484.
8. 7 See: C.M. Riordan and L.M. Shore, "Demographic Diversity and Employee Attitudes: An Empirical Examination of Relational Demography Within Work Units," Journal of Applied Psychology, Vol. 82 (1997), pp. 342-358; and J.N. Cleveland and L.M. Shore, "Self and Supervisor Perspectives on Age and Work Attitudes and Performance," Journal of Applied Psychology, Vol. 77 (1992), pp. 469-484.
9. 8 B. Schneider, S.K. Gunnarson, and K. Niles-Jolly, "Creating the Climate and Culture of Success," Organizational Dynamics, Vol. 17 (1995), pp. 17-29.
10. 9 B. Schneider, J.K. Wheeler, and J.F. Cox, "A Passion for Service: Using Content Analysis to Explicate Service Climate Themes," Journal of Applied Psychology, Vol. 77 (1992), pp. 705-716.
11. 10 L.L. Viney, "The Assessment of Psychological States through Content Analysis of Verbal Communications," Psychological Bulletin, Vol. 94 (1983), pp. 542-563.
12. 11 M.J. Bitner, B.H. Booms, and J. Tetreault, "The Service Encounter: Diagnosing Favorable and Unfavorable Incidents," Journal of Marketing, Vol. 54 (1990), pp. 71-84.
13. 12 K. Krippendorff, Content Analysis: An Introduction to Its Methodology (Beverly Hills, CA: Sage, 1980).
14. 13 M. Tanke, "Course Design for Multicultural Management," Cornell Hotel and Restaurant Administration Quarterly, Vol. 11, No. 2 (August 1988), pp. 67-68.