메뉴 건너뛰기




Volumn 26, Issue 1, 2002, Pages 54-70

Emotional Labor in Public Houses: Reflections on a Pilot Study

Author keywords

emotional labor; ethnography; pilot studies; public houses

Indexed keywords


EID: 34548248230     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348002026001004     Document Type: Article
Times cited : (14)

References (42)
  • 2
    • 0041011178 scopus 로고
    • Emotional labor in service roles: The influence of identity
    • Emotional labor in service roles: The influence of identity.Academy of Management Review. 1993;18 (1): 88-115.
    • (1993) Academy of Management Review , vol.18 , Issue.1 , pp. 88-115
  • 3
    • 84937277179 scopus 로고    scopus 로고
    • Doing"emotional labor" in the education market place: Stories from the field of women in management
    • Doing"emotional labor" in the education market place: Stories from the field of women in management.Discourse: Studies in the Cultural Politics of Education. 1996;17 (3): 337-349.
    • (1996) Discourse: Studies in the Cultural Politics of Education , vol.17 , Issue.3 , pp. 337-349
  • 4
    • 0003683608 scopus 로고    scopus 로고
    • 1998). Ethnography: Step by step (2nd ed.). London: Sage Ltd.;, London: Sage Ltd
    • Ethnography: Step by step. 1998). Ethnography: Step by step (2nd ed.). London: Sage Ltd.London: Sage Ltd.; 1998:.
    • (1998) Ethnography: Step by Step
  • 5
    • 47949103721 scopus 로고
    • The critical incident technique
    • The critical incident technique.Psychological Bulletin. 1954;51:327-358.
    • (1954) Psychological Bulletin , vol.51 , pp. 327-358
  • 9
    • 0013320165 scopus 로고
    • Scientific nature of anthropology
    • Scientific nature of anthropology.Annals of Tourism Research. 1991;18:653-660.
    • (1991) Annals of Tourism Research , vol.18 , pp. 653-660
  • 10
    • 34249005939 scopus 로고    scopus 로고
    • Sociological paradigms and the use of ethnography in hospitality research
    • Sociological paradigms and the use of ethnography in hospitality research.Journal of Hospitality & Tourism Research. 1997;21:14-27.
    • (1997) Journal of Hospitality & Tourism Research , vol.21 , pp. 14-27
  • 11
    • 84995084414 scopus 로고
    • Care = organisation + physical labor + emotional labor
    • Care = organisation + physical labor + emotional labor.Sociology of Health and Illness. 1992;14 (4): 488-509.
    • (1992) Sociology of Health and Illness , vol.14 , Issue.4 , pp. 488-509
  • 13
    • 0000864601 scopus 로고    scopus 로고
    • Alcohol and social complexity in ancient western Asia
    • Alcohol and social complexity in ancient western Asia.Current Anthropology. 1998;39:297-322.
    • (1998) Current Anthropology , vol.39 , pp. 297-322
  • 14
    • 0346472216 scopus 로고
    • Save our beach dem and our land too! The problems of tourism in America's paradise
    • Save our beach dem and our land too! The problems of tourism in "America's paradise.".Cultural Survival Quarterly. 1990;14 (2): 30-37.
    • (1990) Cultural Survival Quarterly , vol.14 , Issue.2 , pp. 30-37
  • 15
    • 28244490758 scopus 로고    scopus 로고
    • Antecedents of employee burn- out in the hotel industry
    • Antecedents of employee burn- out in the hotel industry.Progress in Tourism and Hospitality Research. 1998;4:31-44.
    • (1998) Progress in Tourism and Hospitality Research , vol.4 , pp. 31-44
  • 18
    • 84898975026 scopus 로고
    • London: Allen and Unwin
    • The world of waiters. London: Allen and Unwin; 1984:.
    • (1984) The World of Waiters
  • 20
    • 0000323155 scopus 로고
    • Emotional intelligence and the construction and regulation of feelings
    • Emotional intelligence and the construction and regulation of feelings.Applied and Preventative Psychology. 1995;4:197-208.
    • (1995) Applied and Preventative Psychology , vol.4 , pp. 197-208
  • 21
    • 84898941933 scopus 로고
    • Eatingout
    • Eatingout.Leisure Intelligence. 1991;1:1-28.
    • (1991) Leisure Intelligence , vol.1 , pp. 1-28
  • 22
    • 21344476772 scopus 로고
    • How native is a native anthropologist?
    • How native is a native anthropologist?.American Anthropologist. 1993;95 (3): 671-686.
    • (1993) American Anthropologist , vol.95 , Issue.3 , pp. 671-686
  • 23
    • 84899029671 scopus 로고
    • The hospitality service encounter: The role of communication
    • The hospitality service encounter: The role of communication.Hospitality Research Journal. 1995;21 (1): 1-14.
    • (1995) Hospitality Research Journal , vol.21 , Issue.1 , pp. 1-14
  • 24
    • 84982711495 scopus 로고
    • The managed heart revisited: Health and social control
    • The managed heart revisited: Health and social control.Sociological Review. 1994;42 (3): 393-413.
    • (1994) Sociological Review , vol.42 , Issue.3 , pp. 393-413
  • 27
    • 0001208942 scopus 로고
    • When cashiers meet customers: An analysis of the role of supermarket cashiers
    • When cashiers meet customers: An analysis of the role of supermarket cashiers.Academy of Management Journal. 1989;32 (2): 245-273.
    • (1989) Academy of Management Journal , vol.32 , Issue.2 , pp. 245-273
  • 28
    • 0012907086 scopus 로고
    • Job satisfaction, organisation commitment and occupational culture: A case from the UK pub industry
    • Job satisfaction, organisation commitment and occupational culture: A case from the UK pub industry.Progress in Tourism and Hospitality Research. 1988;4:159-168.
    • (1988) Progress in Tourism and Hospitality Research , vol.4 , pp. 159-168
  • 29
    • 84990397372 scopus 로고    scopus 로고
    • The role of ethnographic techniques in tourism planning
    • The role of ethnographic techniques in tourism planning.Journal of Travel Research. 1998;37:3-11.
    • (1998) Journal of Travel Research , vol.37 , pp. 3-11
  • 30
    • 84898955031 scopus 로고    scopus 로고
    • 1996). Emotion. In M. Hewstone, W. Stroebe, & G. M. Stephenson (Eds.), Introduction to social psychology (2nd ed., pp. 279-315). Oxford, UK: Blackwell.;, Oxford, UK: Blackwell
    • Introduction to social psychology. 1996). Emotion. In M. Hewstone, W. Stroebe, & G. M. Stephenson (Eds.), Introduction to social psychology (2nd ed., pp. 279-315). Oxford, UK: Blackwell.Oxford, UK: Blackwell; 1996:279-315.
    • (1996) Introduction to Social Psychology , pp. 279-315
  • 31
    • 0034195525 scopus 로고    scopus 로고
    • Emotional labour: A comparison between fast food and traditional service work
    • Emotional labour: A comparison between fast food and traditional service work.International Journal of Hospitality Management. 2000;19:159-171.
    • (2000) International Journal of Hospitality Management , vol.19 , pp. 159-171
  • 32
    • 0022233748 scopus 로고
    • A participant observer study of a "rough" working-class pub
    • A participant observer study of a "rough" working-class pub.Lei- sure Studies. 1985a;4 (3): 293-306.
    • (1985) Lei- Sure Studies , vol.4 , Issue.3 , pp. 293-306
  • 33
    • 34547584046 scopus 로고
    • The publican: Role conflict and aspects of social control
    • The publican: Role conflict and aspects of social control.Service Industries Journal. 1985b;5 (1): 23-36.
    • (1985) Service Industries Journal , vol.5 , Issue.1 , pp. 23-36
  • 34
    • 0029317705 scopus 로고
    • Interviews in qualitative nursing research: Differing approaches for ethnographic and phenomenological studies
    • Interviews in qualitative nursing research: Differing approaches for ethnographic and phenomenological studies.Journal of Advanced Nursing. 1995;21:1117-1122.
    • (1995) Journal of Advanced Nursing , vol.21 , pp. 1117-1122
  • 35
    • 0004245539 scopus 로고
    • New York: Rinehart and Winston
    • Participant observation. New York: Rinehart and Winston; 1980:.
    • (1980) Participant Observation
  • 36
    • 84970099525 scopus 로고
    • The highs and lows of emotional labor: Detectives' encounters with criminals and victims
    • The highs and lows of emotional labor: Detectives' encounters with criminals and victims.Journal of Contemporary Ethnography. 1989;17 (4): 435-452.
    • (1989) Journal of Contemporary Ethnography , vol.17 , Issue.4 , pp. 435-452
  • 38
    • 21144465391 scopus 로고
    • Tactics used by customer-contact workers: Effects of role stress, boundary spanning and control
    • Tactics used by customer-contact workers: Effects of role stress, boundary spanning and control.International Journal of Service Industry Management. 1993;4 (3): 4-17.
    • (1993) International Journal of Service Industry Management , vol.4 , Issue.3 , pp. 4-17
  • 39
    • 33845670878 scopus 로고
    • The affective consequences of service work: Managing emotions on the job
    • The affective consequences of service work: Managing emotions on the job.Work and Occupations. 1993;20:205-232.
    • (1993) Work and Occupations , vol.20 , pp. 205-232
  • 42
    • 0003673547 scopus 로고
    • 1994). Case study research: Design and methods (2nd ed.). London: Sage Ltd.;, London: Sage Ltd
    • Case study research: Design and methods. 1994). Case study research: Design and methods (2nd ed.). London: Sage Ltd.London: Sage Ltd.; 1994:.
    • (1994) Case Study Research: Design and Methods


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.