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Volumn 14, Issue 4, 2002, Pages 169-175

Human resource practices and service quality in theme parks

Author keywords

Employee relations; Human resource management; Service quality; Theme parks

Indexed keywords


EID: 84986037838     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110210427012     Document Type: Article
Times cited : (26)

References (10)
  • 1
    • 84986109819 scopus 로고    scopus 로고
    • What summer break, 1 July
    • American Demographics (2001), “What summer break”, 1 July, p. 64.
    • (2001) American Demographics , pp. 64
  • 3
    • 84986152584 scopus 로고    scopus 로고
    • available at: www.bls.gov/oco/cg/cgs031.htm
    • Bureau of Labor Statistics (2001), available at: www.bls.gov/oco/cg/cgs031.htm
    • (2001)
  • 4
    • 0007385677 scopus 로고    scopus 로고
    • The power of personal recognition
    • July
    • Davidson, L. (1999), “The power of personal recognition”, Workforce, July, pp. 44-9.
    • (1999) Workforce , pp. 44-49
    • Davidson, L.1
  • 5
    • 84871478856 scopus 로고    scopus 로고
    • available at: http://208.247.232.62/media/f-stats.htm
    • International Association of Amusement Parks and Attractions (2001), Industry Statistics, available at: http://208.247.232.62/media/f-stats.htm
    • (2001) Industry Statistics
  • 7
    • 84986091131 scopus 로고    scopus 로고
    • Don't underestimate the power of celebration
    • August
    • Millis, M. (1999), “Don't underestimate the power of celebration”, Credit Union Magazine, August, pp. 15-16.
    • (1999) Credit Union Magazine , pp. 15-16
    • Millis, M.1
  • 8
    • 84986143262 scopus 로고
    • Process factors in service delivery: what employee effort means to customers
    • in Swartz, T.A., Bowen, D.E. and Brown, S.W. (Eds), JAI Press, Greenwich, CT.
    • Mohr, L.A. and Bitner, M.J. (1995), “Process factors in service delivery: what employee effort means to customers”, in Swartz, T.A., Bowen, D.E. and Brown, S.W. (Eds), Advances in Services Marketing and Management, Vol. 4, JAI Press, Greenwich, CT.
    • (1995) Advances in Services Marketing and Management , vol.4
    • Mohr, L.A.1    Bitner, M.J.2
  • 9
    • 79958002535 scopus 로고    scopus 로고
    • Educational Institute – American Hotel and Motel Association, Lansing, MI.
    • Woods, R.H. (1997), Human Resources Management, 2nd ed., Educational Institute – American Hotel and Motel Association, Lansing, MI.
    • (1997) Human Resources Management, 2nd ed.
    • Woods, R.H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.