Communication dynamics in the service encounter: A linguistic study in a hotel conference department

International Journal of Service Industry Management

Volumn 9, Issue 5, 1998, Pages 416-435

  Mattsson, Jan ^a   Den Haring, Marten J ^a  

^a ROSKILDE UNIVERSITY   (Denmark)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032339979     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239810238839     Document Type: Article

References (23)

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