Strategies and measurement for workforce flexibility: An application of functional flexibility in a service setting

International Journal of Operations and Production Management

Volumn 17, Issue 4, 1997, Pages 413-419

  Riley, Michael ^a   Lockwood, Andrew ^a  

^a UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Employees; Functional flexibility; Hospitality industry; Quality; Service industries

Indexed keywords

EID: 3543109685     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443579710159996     Document Type: Review

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