Supervisor and manager styles in handling discipline and grievance: Part one - Comparing styles in handling discipline and grievance

Personnel Review

Volumn 25, Issue 3, 1996, Pages 20-34

  Hook, Caroline M ^a   Rollinson, Derek J ^a   Foot, Margaret ^a   Handley, Janet ^a  

^a UNIVERSITY OF HUDDERSFIELD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030530923     PISSN: 00483486     EISSN: None     Source Type: Journal    
DOI: 10.1108/00483489610118953     Document Type: Article

References (18)

1. Rollinson, D.J., "Individual issues in industrial relations: an examination of discipline, and an agenda for research", Personnel Review, Vol. 21 No. 1, 1992, pp. 46-57.
2. Kochan, T., Katz, H. and McKersie, R., The Transformation of American Industrial Relations, Basic Books, New York, NY, 1986.
3. Fowler, A., "How to handle disciplinary interviews", Personnel Plus, November 1990.
4. Edwards, P. and Whitston, C., Attending to Work. The Management of Attendance and Shop Floor Order, Blackwell Business, Oxford, 1993.
5. ACAS, Discipline at Work - the ACAS Advisory Handbook, ACAS, London, 1987.
6. Salamon, M., Industrial Relations: Theory and Practice, Prentice-Hall, Englewood Cliffs, NJ, 1987.
7. Wheeler, H.M., "Punishment theory and industrial discipline", Industrial Relations, Vol. 15 No. 2, 1976, pp. 235-43.
8. International Labour Office, Examination of Grievance and Communications within the Undertaking, International Labour Conference Report No. 7, International Labour Office, Geneva, 1965, pp. 7-9.
9. Henry, S., Private Justice, Routledge and Kegan Paul, London, 1983.
10. Ashdown, R.T. and Baker, K.H., In Working Order, Department of Employment Manpower Papers, HMSO, London, 1973.
11. Thomson, A.W.J. and Murray, V.V., Grievance Procedures, Saxon House, Farnborough, 1976.
12. Torrington, D. and Hall, L., Personnel Management: A New Approach, Prentice-Hall International, Englewood Cliffs, NJ, 1991.
13. Huberman, J., "Discipline without punishment lives", Harvard Business Review, July/August 1975, pp. 6-8.
14. McKersie, R.B., "Avoiding written grievances by problem solving: an outside view", Personnel Psychology, 1964, Vol. 17, pp. 367-79.
15. Wright, P.L. and Taylor, D.S., Improving Leadership Performance, 2nd ed., Prentice-Hall International, Englewood Cliffs, NJ, 1994.
16. O'Reilly, C.A. and Weitz, B.A., "Managing marginal employees: the use of warnings and dismissals", Administrative Science Quarterly, Vol. 25 No. 4, 1980, pp. 467-84.
17. Kipnis, D. and Vanderveer, R., "Ingratiation and the use of power", Journal of Personality and Social Psychology, Vol. 17, 1971, pp. 280-86.
18. Klaas, B.S. and DeNisi, A.S., "Managerial reactions to employee dissent: the impact of grievance activity on performance ratings", Academy of Management Journal, Vol. 32 No. 4, 1989, pp. 705-17.