Management selection practices in Greece: Are hospitality recruiters any different?

International Journal of Hospitality Management

Volumn 19, Issue 3, 2000, Pages 241-259

  Paraskevas, Alexandros J ^a  

^a OXFORD BROOKES UNIVERSITY   (United Kingdom)

Author keywords

Greece; Selection techniques

Indexed keywords

EID: 0034259722     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0278-4319(00)00024-4     Document Type: Article

References (75)

1. Avery, R.D., Miller, H.E., Gould, R., Burch, P., 1987. Interview validity for selecting sales clerks. Personnel Psychology 40, 1-12.
2. Beason, G., Bolt, J.A., 1976. Verifying applicants backgrounds. Personnel Journal 55, 345-348.
3. Berger, F., 1985. Assessing assessment centres for hospitality organisations. The Cornell Quarterly of Hotel and Restaurant Administration 26 (2), 56-61.
4. Berger, F., Ghei, A., 1995. Employment tests: A facet of hospitality hiring. The Cornell Quarterly of Hotel and Restaurant Administration 36 (6), 28-35.
5. Bethell-Fox, C.E., 1989. Psychological testing. In: Herriot, P. (Ed.), Assessment and Selection in Organisations. Wiley, Chichester, pp. 307-327.
6. Birenbaum, L.A., 1990. Hiring for a spa: Building a team with group interviews. The Cornell Quarterly of Hotel and Restaurant Administration 30 (4), 53-56.
7. Blalock, H.M., 1979. Social Statistics. McGraw-Hill, New York.
8. Bowen, D.E., Ledford, G.E., Nathan, B.R., 1991. Hiring for the organisation, not the job. Academy of Management Executive. 5 (4), 35-51.
9. Byham, W.C., 1980. The assessment centre as an aid in management development. Training and Development Journal 34 (6), 24.
10. Campion, M., Pursell, E., Brown, B., 1988. Structured interviewing: Raising the psychometric properties of the employment interview. Personnel Psychology 41 (1), 25-42.
11. Carroll, S.J., Nash, A.N., 1972. Effectiveness of a forced choice reference check. Personnel Administration 35, 42-126.
12. Cherrington, D. J., 1987. Personnel Management: The Management of Human Resources. Wm. C. Brown Publishers, Dubuque, Iowa, 186-231.
13. Converse, J.M., 1987. Survey Research in the United States. University of California Press, Berkeley, CA.
14. Dillman, D.A., 1978. Mail and Telephone Surveys: The Total Design Method. Wiley, New York.
15. Dougherty, T., Turban, D., Callender, J., 1994. Confirming first impressions in the employment interview. Journal of Applied Psychology 79 (5), 659-665.
16. Douglas, J.A., Feld, D.E., Asquith, N., 1989. Employment Testing Manual. Warren, Gorham and Lamont, Boston.
17. Dulewicz, V., 1991. Improving assessment centres. Personnel Management 23 (6), 50-55.
18. Dunnette, M.D., 1966. Personnel Selection and Placement. Wadsworth, Belmont, CA.
19. EDC, 1975. Manpower Policy in the Hotel and Restaurant Industry. Hotel and Catering Economic Development Committee, London.
20. Eder, R.W., Kacmer, K.M., Ferris, G.R., 1989. Employment interview research: History and synthesis. In: Eder, R.W., Ferris, G.R. (Eds.), The Employment Interview: Theory, Research, and Practice. Sage Publications, Newbury Park, CA, pp. 17-29.
21. Fiedler, F.E., House, R.J., 1988. Leadership theory and research: A report of progress. In: Cooper, C.L., Robertson, I. (Eds.), International Review of Industrial and Organisational Psychology. Wiley, Chichester.
22. Finnigan, J., 1983. The Right People in the Right Jobs. Gower, Aldershot.
23. Fletcher, C., 1990. The relationship between candidate personality, self-presentation strategies and interviewer assessments in selection interviews: An empirical study. Human Relations 43 (8), 739-749.
24. Gaugler, B.B., Rosenthal, D.B., Thornton, G.C., III, Bentson, C., 1987. Meta-analysis of assessment center validity. Journal of Applied Psychology 72 (3), 493-511.
25. Gatewood, R.D., Field,, H.S., 1990. Human Resource Selection. Dryden Press, New York.
26. Gerstein, M., Reisman, H., 1983. Strategic selection: Matching executives to business conditions. Sloan Management Review 24 (2), 33-49.
27. Ghiselli, E.E., 1973. The validity of aptitude tests in personnel selection. Personnel Psychology 26, 461-477.
28. Goodge, P., Griffiths, P., 1985. Assessment techniques: A review. Management Education and Development 16 (3), 247-257.
29. Harrison, R., 1993. Human Resource Management: Issues and Strategies. Addison Wesley, Wokingham.
30. Holdsworth, R., 1972. Personnel Selection Testing: A Guide for Managers. British Institute of Management, London.
31. Hollins, W.P., 1984. Developing managers for social change. Journal of Management Development 3 (1), 16-27.
32. Houselid, M.A., 1995. The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal. 38 (3), 635-672.
33. Hubbard, G., 1985. How to pick the personality for the job. New Scientist (31), 12-15.
34. Hunter, J.E., Hunter, R.F., 1984. Validity and utility of alternative predictors of job performance. Psychological Bulletin 96 (1), 72-98.
35. Ineson, E., Brown, S., 1992. The use of biodata for hotel employee selection. International Journal of Contemporary Hospitality Management 4 (2), 8-12.
36. Isaac, S., Michael, W., 1981. Handbook in Research and Evaluation, 2nd Edition. Edits Publishing, San Diego.
37. Jones, C., DeCotiis, T.A., 1986. Video-assisted selection of hospitality employees. The Cornell Quarterly of Hotel and Restaurant Administration 27 (2), 68-73.
38. Jonker, P., Jonker, D., 1990. What hospitality graduates really need? An industry perspective. Hospitality and Tourism Educator 3 (1), 12-13.
39. Kanellopoulos, C.K., 1975. About managers. Spoudai (3), 651-652.
40. Kanellopoulos, C.K., Katsioulas, E.J., 1981. Effective Management: Theory and Practice, 2nd Edition. Authors, Athens.
41. Kelliher, C., Johnson, K., 1997. Personnel management in hotels - An update: A move to human resource management? Progress in Tourism and Hospitality Research 3, 321-331.
42. Kenny, T., Guest, D., 1983. A Textbook of Techniques and Strategies in Personnel Management. IPM, London.
43. Kerr, J.L., 1982. Assigning managers on the basis of life cycle. Journal of Business Strategy (2), 58-65.
44. Klimowski, R.J., Rafaeli, A., 1983. Inferring personal qualities through handwriting analysis. Journal of Occupational Psychology 56, 191-202.
45. Lasden, M., 1985. The trouble with testing. Training 79-86.
46. Latham, G.P., Saari, L.M., 1984. Do people do what they say? Further studies on the situational interview. Journal of Applied Psychology 69 (5), 569-573.
47. Latham, G.P., Saari, L.M., Pursell, E.D., Campion, M.A., 1980. The situational interview. Journal of Applied Psychology 65 (4), 422-427.
48. Ley, D.A., 1978. An Empirical Examination of Selected Work Correlates of Managerial Effectiveness in the Hotel Industry Using a Structured Observation Approach. Ph.D. Dissertation, Michigan State University.
49. Lord, R.G., DeVader, C.L., Alliger, G.M., 1986. A meta-analysis of the relation between personality traits and leadership perceptions: An application of validity generalisation procedures. Journal of Applied Psychology 73 (3), 402-410.
50. Lucas, R., Wood, R. (eds.), 1993. Employment in the hotel and catering services. Employee Relations (Special Edition) 15 (2).
51. Makin, P., Robertson, I., 1986. Selecting the best selection techniques. Personnel Management 17 (11), 38-41.
52. McDonald, T., Hakel, M.D., 1985. Effects of applicant race, sex, suitability and answers on interviewer's questioning strategy and ratings. Personnel Psychology 38, 321-334.
53. McEvoy, G.M., Cascio, W.F., 1987. Do good or poor performers leave? A meta-analysis of the relationship between performance and turnover. Academy of Management Journal 30 (2), 493-522.
54. McFillen, J., Riegel, C., Enz, C., 1986. Why restaurant managers quit and how to keep them. The Cornell Quarterly of Hotel and Restaurant Administration 27 (3), 37-43.
55. Mitchell, T.W., Klimowski, R.J., 1982. Is it rational to be empirical? A test of methods for scoring biographical data. Journal of Applied Psychology 67 (4), 411-418.
56. Mobley, W., 1977. Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology 62 (2), 237-240.
57. Monnie, R., 1989. Getting through to them: Behaviour-based interviewing. Restaurants USA 9 (5), 18-20.
58. Motowildo, S., 1992. Studies of the structured behavioural interview. Journal of Applied Psychology 77 (5), 571-587.
59. Mowday, R.T., Porter, L.W., Steers, R.M., 1982. Employee-organisation Linkages: The Psychology of Commitment, Absenteeism and Turnover. Academic Press, New York.
60. Muchinsky, P.M., 1986. Personnel selection methods. In: Cooper, C.L., Robertson, I. (Eds.), International Review of Industrial and Organisational Psychology. Wiley, New York.
61. Mullins, L.J., Davies, I., 1991. What makes for an effective hotel manager? International Journal of Contemporary Hospitality Management 3 (1), 22-25.
62. Nederhof, A.J., 1989. Effects of Final Telephone Reminder and Questionnaire Cover Design in Mail Surveys. Unpublished paper, Centre for Science and Technology Studies, University of Leyden, Leyden, Holland.
63. Price, L., 1994. Poor personnel practice in the hotel and catering industry: Does it matter? Human Resources Management Journal 4 (4), 44-62.
64. Rabinowitz, S., Hall, D., 1977. Organisational research on job involvement. Psychological Bulletin 84, 265-288.
65. Robertson, I., Makin, P., 1986. Management selection in Britain: A survey and critique. Journal of Occupational Psychology 59, 45-57.
66. Robertson, I., Smith, M., 1989. Personnel selection methods. In: Smith, M., Robertson, I. (Eds.), Advances in Selection and Assessment. Wiley, Chichester.
67. Savage, A., 1985. Using past behaviour to predict performance. Personnel Management 17 (8), 51.
68. Seymour, D., 1985. An occupational profile of hoteliers in France. International Journal of Hospitality Management (4), pp. 3-8.
69. Shackleton, V., Newell, S., 1991. Management selection: A comparative survey of methods used in the top british and french companies. Journal of Occupational Psychology (64), 23-26.
70. Van Dyke, T., Strick, S., 1988. New concepts to old topics: Employee recruitment, selection and retention. Hospitality Education and Research Journal 12 (2), 347-360.
71. Von der Embse, T.J., Wyse, R.E., 1985. Those reference letters: How useful are they? Personnel 62 (1), 42-46.
72. Wiesner, W., Cronshaw, S., 1988. A meta-analytic investigation of the impact of interview format and degree of structure on the validity of the employment interview. Journal of Occupational Psychology 61, 275-390.
73. Worren, A.M., Koestner, R., 1996. Seeking innovating team players: Contextual determinants of preferred applicant attributes. The International Journal of Human Resource Management 7 (2), 521-533.
74. Worsfold, P.M., 1989. Management selection in the hospitality industry. International Journal of Contemporary Hospitality Management 1 (1), 17-21.
75. Zevgaridis, S., 1975. Organisational Theory. Papazisis, Athens.