Internal service encounters in hotels: An empirical study

International Journal of Contemporary Hospitality Management

Volumn 13, Issue 6, 2001, Pages 285-292

  Paraskevas, Alexandros ^a  

^a OXFORD BROOKES UNIVERSITY   (United Kingdom)

Author keywords

Employee communication; Hotels; Internal marketing

Indexed keywords

EID: 84986146373     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110110400481     Document Type: Article

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