Key determinants of passenger loyalty in the low-cost airline business

Tourism Management

Volumn 46, Issue , 2015, Pages 528-545

  Akamavi, Raphaël K ^a   Mohamed, Elsayed ^b   Pellmann, Katharina ^c   Xu, Yue ^a  

^a UNIVERSITY OF HULL   (United Kingdom)

^b TANTA UNIVERSITY   (Egypt)

^c DHL   (Germany)

Author keywords

Disruptive innovation led price; Low cost airline business model; Passenger loyalty; Passenger satisfaction; Passenger trust; Service employee self efficacy; Service recovery

Indexed keywords

AIRLINE INDUSTRY; BUSINESS SERVICE; COST ANALYSIS; INNOVATION; MANAGEMENT; TOURIST BEHAVIOR; CONSUMPTION BEHAVIOR; MODELING; TOURISM MANAGEMENT;

UNITED KINGDOM;

EID: 84907341933     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2014.07.010     Document Type: Article

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