Antecedents of airline passenger loyalty: Low-cost versus traditional airlines

Journal of Air Transport Management

Volumn 16, Issue 4, 2010, Pages 229-233

  Forgas, Santiago ^a   Moliner, Miguel A ^b   Sánchez, Javier ^b   Palau, Ramon ^a  

^a UNIVERSITY OF GIRONA   (Spain)

^b UNIVERSITAT JAUME I   (Spain)

Author keywords

Airlines; Loyalty; Perceived value; Satisfaction; Trust

Indexed keywords

AIR TRANSPORTATION; AIRLINE INDUSTRY; PERCEPTION; QUESTIONNAIRE SURVEY; TRANSPORTATION PLANNING;

EID: 77950858737     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2010.01.001     Document Type: Article

References (21)

1. Anderson R.E., Srinivasan S.S. E-satisfaction and E-loyalty: a contingency framework. Psychology and Marketing 2003, 20:123-138.
2. Chen F.-Y., Chang Y.-H. Examining airline service quality from a process perspective. Journal of Air Transport Management 2005, 11:79-87.
3. Doney P., Canon J. An examination of the nature of trust in the buyer-seller relationship. Journal of Marketing 1997, 61:35-51.
4. Durvasula S., Lysonski S., Mehta S.C., Peng B. Forging relationships with services: the antecedents that have an impact on behavioural outcomes in the life insurance industry. Journal of Financial Services Marketing 2004, 8:314-326.
5. Fornell C., Larcker D.F. Evaluating structural equations models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18:39-50.
6. Kramer R.M. Trust and distrust in organizations: emerging perspectives, enduring questions. Annual Review of Psychology 1999, 50:569-598.
7. Kumar N., Scheer L.K. The effects of perceived interdependence on dealer attitudes. Journal of Marketing Research 1995, 32:348-356.
8. Liou J.J.H., Tzeng G.H. A non-additive model for evaluating airline service quality. Journal of Air Transport Management 2007, 13:131-138.
9. Mattila A.A. The impact of service failures on customer loyalty. The moderating role of affective commitment. International Journal of Service Industry Management 2004, 15:134-149.
10. Moliner M.A., Sánchez J., Rodríguez R.M., Callarisa L. Perceived relationship quality and post-purchase perceived value: an integrative framework. European Journal of Marketing 2007, 41:1392-1422.
11. Morgan R.M., Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing Research 1994, 58:20-38.
12. Oliver R.L. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 1980, 17:460-469.
13. Oliver R.L. Satisfaction: A Behavioral Perspective on the Consumer. Irwin/McGraw-Hill, New York. Whence consumer loyalty?. Journal of Marketing 1997, 63:33-45.
14. Pakdil F., Aydin Ö Expectations and perceptions in airline services: an analysis using weighted SERVQUAL scores. Journal of Air Transport Management 2007, 13:229-237.
15. Sánchez J., Callarisa L., Rodríguez R.M., Moliner M.A. Perceived value of the purchase of a tourism product. Tourism Management 2006, 27:394-409.
16. Sánchez J., Moliner M.A., Callarisa L., Rodríguez R.M. Relationship quality of an establishment and perceived value of a purchase. Service Industries Journal 2007, 27:151-174.
17. Singh J., Sirdeshmukh D. Agency and trust mechanisms in consumer satisfaction and loyalty judgements. Journal of the Academy of Marketing Science 2000, 28:150-167.
18. Sirdeshmukh D., Singh J., Sabol B. Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing 2002, 66:15-37.
19. Sweeney J.C., Soutar G.N. Consumer perceived value: the development of a multiple item scale. Journal of Retailing 2001, 77:203-220.
20. Ulaga W., Eggert A. Relationship value and relationship quality: broadening the nomological network of business-to-business relationships. European Journal of Marketing 2006, 40:311-327.
21. Zeithaml V.A. Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence. Journal of Marketing 1988, 52:2-22.