The effects of distributive, procedural, and interactional justice on postcomplaint behavior

Journal of Retailing

Volumn 73, Issue 2, 1997, Pages 185-210

  Blodgett, Jeffrey G ^a   Hill, Donna J ^b   Tax, Stephen S ^c  

^a Dept Mgmt Mktg Sch Bus A   (United States)

^b Dept Mktg Foster Coll Bus A   (United States)

^c UNIVERSITY OF VICTORIA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031160924     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0022-4359(97)90003-8     Document Type: Article

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