Airline relationship quality: An examination of Taiwanese passengers

Tourism Management

Volumn 29, Issue 3, 2008, Pages 487-499

  Cheng, Jao Hong ^a   Chen, Fang Yuan ^b   Chang, Yu Hern ^c  

^a NATIONAL YUNLIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b FENG CHIA UNIVERSITY   (Taiwan)

^c NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

Customer orientation; Domain expertise; Information technology; Interpersonal relationships; Relationship quality; Service recovery

Indexed keywords

AIRLINE INDUSTRY; CONSUMPTION BEHAVIOR; INFORMATION TECHNOLOGY; MODELING; PERCEPTION;

ASIA; EURASIA; FAR EAST; TAIWAN;

EID: 38849200945     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2007.05.015     Document Type: Article

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