The effects of inventory control and denied boarding on customer satisfaction: The case of capacity-based airline revenue management

Tourism Management

Volumn 29, Issue 1, 2008, Pages 32-43

  Lindenmeier, Jörg ^a   Tscheulin, Dieter K ^a  

^a UNIVERSITY OF FREIBURG   (Germany)

Author keywords

Airlines; Customer satisfaction; Denied boarding; Overbooking; Revenue management; Seat inventory control; Yield management

Indexed keywords

AIRLINE INDUSTRY; EMPIRICAL ANALYSIS; PERFORMANCE ASSESSMENT; TOURIST BEHAVIOR; VARIANCE ANALYSIS;

EID: 35148819629     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2007.04.004     Document Type: Article

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