More on the role of switching costs in service markets: A research note

Journal of Business Research

Volumn 64, Issue 8, 2011, Pages 823-829

  Chebat, Jean Charles ^a   Davidow, Moshe ^b   Borges, Adilson ^c  

^a HEC MONTRÉAL   (Canada)

^b Dept of Economics and Management   (Israel)

^c NEOMA BUSINESS SCHOOL   (France)

Author keywords

Customer exit behavior; Evaluation of Complaint Handling; Satisfaction; Switching costs

Indexed keywords

EID: 79956282365     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2010.10.003     Document Type: Article

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