Customer loyalty in extended service settings: The interaction between satisfaction, value attainment and positive mood

International Journal of Service Industry Management

Volumn 10, Issue 3, 1999, Pages 320-336

  De Ruyter, Ko ^a   Bloemer, Josée ^b  

^a MAASTRICHT UNIVERSITY   (Netherlands)

^b HASSELT UNIVERSITY   (Belgium)

Author keywords

Customer Loyalty; Satisfaction; Value

Indexed keywords

EID: 0033446087     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239910276917     Document Type: Article

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