Cross-national analysis of hotel customers' attitudes toward complaining and their complaining behaviours

Tourism Management

Volumn 27, Issue 1, 2006, Pages 11-24

  Yuksel, Atila ^a   Kilinc, Ugur K ^a   Yuksel, Fisun ^a  

^a ADNAN MENDERES UNIVERSITY   (Turkey)

Author keywords

Complaining attitude; Complaining behaviour; Complaint handling; Cross national research; Service recovery

Indexed keywords

CULTURAL RELATIONS; SERVICE PROVISION; TOURISM;

EID: 27644507039     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2004.07.007     Document Type: Article

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