The relationships of customer satisfaction, customer loyalty, and profitability: An empirical study

International Journal of Service Industry Management

Volumn 7, Issue 4, 1996, Pages 27-42

  Hallowell, Roger ^a  

^a HARVARD BUSINESS SCHOOL   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030500171     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239610129931     Document Type: Article

References (24)

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