The role of culture in the perception of service recovery

Journal of Business Research

Volumn 57, Issue 9, 2004, Pages 957-963

  Wong, Nancy Y ^a  

^a GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Culture; Perception; Recovery; Service

Indexed keywords

EID: 4043048840     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(03)00002-X     Document Type: Article

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